selling experience leader sel resume example

Have been the key driver for the guest experience and leading a selling culture in our PCC. While always keeping our mission statement in mind, "Improving the lives of pets, pet parents, and Petco partners." Focused on purpose driven proformance. Mentoring all store partners in the culture of selling and engagement to support and drive the customer experience. Developed and managed a high-performing team that consistently delivers top-line in sales growth while maintaining a focus on the welfare, health, nd proper care of all animals. As well as assisted in managing all aspects of the PCC's business in accordance with Petco's operational standards and safety procedures.

Analyzed and diagnosed business trends and used critical thinking skills to effectively implement improvement plans. While leading the store execution, training, communication and maintenance of company initiatives, programs, policies, procedures, safety practices and promotions. Always lead a never out of stock mindset by utlilizing the omni channel experience. BOPUS, SDD, SFS, Extended asile, Petco app and all tools the company provides. Cerate schedules and staff based on the needs of the business.

Was responsible for assisting the GM in achieving the store's budgeted sales and profit goals. Ensured that all merchandise was accurately received, priced, stocked and maintained a high level of brand standards. Starting in the backroom, and flowing throughout the sales floor for optimal guest satisfaction. Ensured 100% pricing accuracy, including verifying all price labels were up nd were accurate to the current price and current offer date.

Facilitated the unloading and stocking of all merchandise. Ensured the store was fully stocked with accurate inventory counts. Prioritized stock moving to the sales floor and areas to be stocked as well as POG integrity.

Trained a developed partners on proper receiving, processing, and stocking procedures. IMR and food rotation practices according to Petco standards.

Adhered to and promoted established safety procedures. Ensured blue dots were done on weekly basis and unforgivable items were in stock at all times.

ensured RTV and hazardous waste were processed as per petco policy. While providing the highest level of guest satisfaction and assisitng in training and educating all mother members of the Petco team.

Provided quick and courteous service to all Petco guests and their pets, by determining their needs and sharing product knowledge to suggest the appropriate merchandise and servies.

Responded to inquiries politely and professionally regarding products, services and priding via telephone.

Became familiar with all new products, services, and petco related initiatives in order to be able to engage with customers regarding new product and service features and benefits.

Informed guests of upcoming adoption events and explain our Think Adoption First philosophy.

Maintained knowledge and expertise of all partners in order to reference them as a resource as needed, to deliver an optimal guest experience to maintain high OSAT scores.

Ensured Petco operational standards were maintained throughout the store.

Ensured the health, proper handling and welfare of all animals were met according to P&P's, including completion of hourly animal checklist and wellness cards. Followed Vet Protocol for all sick animals.

Lead and coached all store partners in providing great guest service and in performing their assigned tasks with the objective of achieving budgeted sales.

Responsible for proper ordering of live animals to maximize sales, margin and inventory. Analyzed inventory management data for the department and made recommendations for improvement.

Made sure minimum presentation standards were achieved in aquatics at all times.

Performed all special or other projects as assigned.