self employed freelancer gig worker resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Developing social skills
Managing budgets
Preparing meals
Self-sensory regulation techniques
Analytical skills
Flexible & Adaptable
Reading comprehension
Supervision
Data management
Teambuilding
Basic math
Good listening skills
Cultural awareness
Work History
12/2015 to CurrentSelf Employed/freelancer/Gig-WorkerFidelity Bank Of North Carolina | Fuquay Varina, NC,
Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
Assisted with daily living needs such as personal hygiene.
Planned engaging recreational, developmental and entertainment activities.
Maintained safe and hazard-free environments.
Reported changes in resident condition and health to resident care manager.
Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement.
Observed progress of each project, examined risks and coordinated contingency plans.
03/2015 to 12/2015Customer Service RepresentativePublic Consulting Group | Medford, MA,
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Kept front check out area clean and organized for efficient service.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Delivered prompt service to prioritize customer needs.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Responded to customer requests for products, services and company information.
Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
Responded to customer inquiries via phone, email, and web-based platforms.
Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Provided customers with detailed information on company products, services and materials.
Organized efficient service responses by directing visitors and callers to correct personnel.
Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
Directed customers to appropriate departments for additional support.
Educated customers on best-fit selections by listening to personal desires and purchase limitations.
03/2010 to 10/2015Customer Service Supervisor All Solutions Network | City, STATE,
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Assessed and authenticated customer exchanges, voids and returns.
Monitored customer service operations to assess agent performance and provide feedback.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Supervised and guided new employees on Task and responded quickly to questions, which improved understanding of job responsibilities.
Increased efficiency and team productivity by promoting operational best practices.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Interpreted management directives to define and document administrative staff processes.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Devised innovative strategies to improve customer satisfaction scores and meet company goals.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Education
Expected in 06/2012 to to Business Admin AA Degree | Business Admin, And Minor in MarketingSierra College Rocklin California, Rocklin California, GPA:
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