Security Officer Supervisor resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.

Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.

  • Screening wands
  • Investigative
  • CCTV surveillance
  • Interior and exterior patrol
  • Criminal law knowledge
  • High level of integrity
  • Shift work experience
  • Report writing
  • Observant
  • Multitasking
  • Reliable & trustworthy
  • PPE use
  • Good work ethic
02/2020 to Current
Security Officer Supervisor State Of Delaware Minquadale, DE,
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Verified photo IDs and tickets to allow guests passage.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Safeguarded entrances using scanning equipment to keep lines moving.
02/2006 to 02/2020
Retail Sales Associate Home Depot Hutto, TX,
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Created price tags and merchandise signs for new items.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Cross-sold products to boost overall sales purchases.
  • Used product knowledge to suggest items to match client needs.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Responded to customer questions about products and services.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Managed cash register operations using POS system and processed sales and returns.
  • Put new merchandise on shelves and racks in attractive arrangements.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
01/2011 to 01/2016
Asset Protection Specialist Navient Corp Austin, TX,
  • Detained shoplifters, following local laws and company policies governing apprehensions.
  • Initiated associate investigations, uncovering suspicious activities.
  • Executed prevention plan for internal and external theft to reduce fraud.
  • Constructed detailed case and investigative reports for local authorities.
  • Participated in court proceedings with evidence to support allegations.
  • Maintained safety and security of premises, visitors and employees.
  • Created safety programs to validate compliance and established store security procedures to minimize loss.
  • Produced well-written reports detailing shoplifting and attempted theft.
  • Reviewed CCTV footage to obtain evidence of theft.
  • Controlled reduction of loss inventory by protecting company assets.
  • Identified potential shoplifters and alerted management.
  • Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
  • Detained shoplifters and contacted local law enforcement for immediate assistance.
  • Partnered with store managers on basis to conduct loss investigations.
  • Maintained store compliance with physical security schematics to protect assets.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Identified and resolved multiple identity theft cases in partnership with local law enforcement agencies.
Education and Training
Expected in 2007
Augusta Technical College - Augusta, GA

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Resume Overview

School Attended

  • Augusta Technical College

Job Titles Held:

  • Security Officer Supervisor
  • Retail Sales Associate
  • Asset Protection Specialist


  • GED

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