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Security Manager Resume Example

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SECURITY MANAGER
Professional Summary

Committed Deputy Sherriff with dedication to safety, integrity and justice. Highly adept in public, community and courthouse safety, honed over ten years in law enforcement and private security. Observant and resourceful law enforcement professional with proven ability to maintain security in high-traffic events.

Work History
Company Name - Deputy SheriffCity, State11/2020 - Current
  • Investigated incidents and crimes, including evidence collection and witness statements.
  • Enhanced community safety while conducting investigations, including DUIs and theft.
  • Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
  • Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Served court documents and completed civil process duties.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Provided public safety assistance at community events to maintain safe and secure environments.
Company Name - Security ManagerCity, State03/2018 - 11/2020
  • Investigated Incidents and recorded incident reports with detailed accounts of occurrences
  • Submitted documentation for weekly payroll, managed schedules and other administrative duties
  • Ensuring the security team remains compliant with New York State Gaming regulations
  • Identified, developed, implemented and maintained protocols for the security department
  • Served as liaison to local emergency services for training and medical emergencies on property
  • Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and maintain the confidentiality of critical information
  • Assessed ongoing risk factors and suggested improvements to senior management.
  • Kept team compliant with security protocols and appearance standards.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
Company Name - Security SupervisorCity, State12/2012 - 03/2018
  • Investigate incidents and record incident reports with detailed accounts of occurrences
  • Ensured the security team remained compliant with New York State Gaming regulations
  • Screened vendors and contractors before granting access to restricted areas
  • Coordinate with local emergency services for emergency management training including counter terrorism training
  • Developed and implemented training methods to promote improved officer performance
  • Advised security team and conducted investigations of significant threats and loss or misappropriation of assets
  • Submitted documentation for weekly payroll, managed schedules and enforced policies.
  • Assessed ongoing risk factors and suggested improvements to senior management.
  • Kept team compliant with security protocols and appearance standards.
  • Supervised grounds, employee entrances and exits and security officers on duty.
Company Name - Floor SupervisorCity, State07/2010 - 12/2010
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Kept orderly and accurate accounting records by monitoring sales documentation
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces
  • Opened and closed store by counting registers, making deposits and storing and filing all daily paperwork
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Company Name - Customer Service RepresentativeCity, State03/2009 - 01/2010
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
  • Assessed customer needs and upsold products and services to maximize sales
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Upheld privacy and security requirements established by company policy
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
Company Name - Store ManagerCity, State06/2000 - 01/2008
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Rotated merchandise and displays to feature new products and promotions.
  • Created work schedules according to sales volume and number of employees.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Established and administered annual budget with effective controls to prevent overages and support sustainability objectives.
  • Planned budgets and authorized payments and merchandise returns.
  • Supervised guests at front counter, answering questions regarding products.
Military Experience

United States Navy

Enlisted: March 1999

Discharge: Entry Level Separation Under Honorable Conditions, June 1999

  • https://www.linkedin.com/in/dustin-textor-615307181
Skills
  • Conflict Resolution
  • Microsoft Office
  • Verbal/Written Communication Skills
  • Safety and Security Procedures & Regulations
  • Weapons Screening
  • Organization
  • Security Team Management
  • Emergency Response Management
  • Regulatory Compliance
  • Incident Reports
  • Customer service
Education
Expected in 04/2021Southern New Hampshire UniversityCity, StateBachelor of Science: Criminal Justice
  • Coursework in Homeland Security and Counter Terrorism
12/2014Jamestown Community CollegeCity, StateAssociate of Applied Science: Criminal Justice
06/1998Randolph Central SchoolCityHigh School Diploma
Certifications
  • New York State Licensed Security Guard
  • Certified Crowd Control Specialist
  • CPR / AED Certification
  • Management of Aggressive Behavior
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Resume Overview

School Attended

  • Southern New Hampshire University
  • Jamestown Community College
  • Randolph Central School

Job Titles Held:

  • Deputy Sheriff
  • Security Manager
  • Security Supervisor
  • Floor Supervisor
  • Customer Service Representative
  • Store Manager

Degrees

  • Bachelor of Science : Criminal Justice
    Associate of Applied Science : Criminal Justice
    High School Diploma

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