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Security Lead Supervisor/Administrative Assistant Resume Example

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SECURITY LEAD SUPERVISOR/ADMINISTRATIVE ASSISTANT
Summary

Skilled Security Lead Supervisor and Administrative Assistant with proven strengths coaching talented teams in fast-paced office environments. Committed to quality, productivity and organization. Detail-oriented and reliable with 6 years of experience building skilled teams and streamlining processes. Provides leadership and strong crisis management in multi-cultural environments.

Skills
  • Effective interpersonal and communication skills/ public speaking
  • Problem-solving abilities
  • Highly dependable and detail oriented
  • Microsoft Office (Word, Excel, PowerPoint, Outlook), SharePoint
  • Organizational Resilience
  • Fluent in Spanish and English
  • Strong leadership capabilities with excellent supervisory skills delivering projects under tight deadlines
  • Possesses excellent design and teaching abilities
  • Proficient in Surveillance of premises, strong awareness of CCTV usage
  • Possesses extensive knowledge in Criminal law
  • Excellent knowledge of risk management and threat assessment including crisis and operations management
Experience
Allied Universal Security ServicesLos Angeles, CASecurity Lead Supervisor/Administrative Assistant10/2015 to Current
  • Interacted with clients to resolve complaints and respond to requests.
  • Organized security staff training sessions covering hands-on lessons and information on topics such as safety policy and procedures.
  • Hired, scheduled and supervised team of qualified and effective security officers.
  • Communicated information, updates and constructive feedback to security team on behalf of Director of Security and Account Manager.
  • Reviewed supply inventory and ordered new or replacement items to keep security staff fully equipped.
  • Created new policies and continually enforced to maximize site safety and client satisfaction.
  • Monitored and documented security team member's punctuality and attendance.
  • Carried out routine inspections of sites to observe activities and compliance with rules and procedures.
  • Supervised property entrances and exits and monitored employee safety.
  • Developed procedures for emergency response and crisis management, physical security, information protection, incident management and investigation units.
  • Hired, trained and managed staff of 12-15 associates.
  • Demonstrated ability to think fast and remain calm under pressure.
  • Provided security team leadership and contributed to on-call duties.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Receives and executes directions of the Account Manager with close coordination of the client's Security Management.
  • Serve as a back-up/ assistance to the Account Manager.
  • In-depth knowledge of site fire systems, FACP on and offline, disable points, troubleshoot problems and effectively communicate issues with Account Manager.
  • Ensure all security audits are assigned and completed (i.e., Fire Riser, Code Blue, Elevator, etc.).
  • Managed building access by supplying key cards to employees and visitors.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
  • Successfully developed and administered security programs and procedures for classified and proprietary material, documents, and equipment
  • Assisted with accommodating members /visitors, and responded to requests for general information or for directions
  • Reviewed CCTV recording for suspicious activities and issued written reports on any incidents
RMI International Inc.Paramount, CASecurity Guard12/2014 to 10/2015
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Monitored premises and recorded all activity in daily officer report for submission to the Field Manager at close of shift.
  • Responded to and thoroughly investigated all reported incidents to protect company assets.
  • Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
  • Monitored and authorized entrance and departure of employees, visitors and other persons.
  • Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
B.J. Clothes Los Angeles, CASales Associate01/2014 to 12/2014
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
Numero Uno Market Los Angeles, CACashier02/2012 to 08/2012
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Operated cash register, collected payments and provided accurate change.
Education and Training
High School Diploma06/2011Santee Education Complex, Los Angeles, CA
Associate of Science:Criminal Justice06/2019East Los Angeles College, Monterey Park, CA
Associate of Arts:Social And Behavioral Sciences06/2019East Los Angeles College, Monterey Park, CA
Bachelor of Science:Criminal JusticeExpected in 06/2021California State University - Los Angeles, Los Angeles, CA
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Resume Overview

Companies Worked For:

  • Allied Universal Security Services
  • RMI International Inc.
  • B.J. Clothes
  • Numero Uno Market

School Attended

  • Santee Education Complex
  • East Los Angeles College
  • California State University - Los Angeles

Job Titles Held:

  • Security Lead Supervisor/Administrative Assistant
  • Security Guard
  • Sales Associate
  • Cashier

Degrees

  • High School Diploma 06/2011
    Associate of Science : Criminal Justice 06/2019
    Associate of Arts : Social And Behavioral Sciences 06/2019
    Bachelor of Science : Criminal Justice Expected in 06/2021

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