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security clearance service desk engineer resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Astute IT Support Analyst with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. 5 Years experience covering a vast area of analytical skills, both on PC and Server levels. Skilled in resolving break/fix issues. Trained to provide first level, Tier 2 and Tier 3 support for customer facing and back office applications.

Active Security Clearance: Secret (October 2019 - September 2023)

Skills
  • Java, JavaScript,C/C++, MATLAB
  • Software Tools: AutoCAD
  • Data analysis
  • BOMGAR
  • IOS & Macintosh
  • DHCP/DNS Ethernet and Firewall proficient
  • Local Area Networking (LAN) and TCP/IP concepts.
  • Desktop Technical Support & Help Desk Operations
  • Microsoft Office 365 suite (Word, Excel, Outlook, PowerPoint).
  • Active Directory
  • ServiceNow
  • Troubleshooting and Diagnostics
  • Bit locker, Duo Mobile.
  • Technical Writing
Work History
Service Desk Analyst, 03/2022 - Current
Long View Systems , ,
  • Engaged in user support interactions via telephone, chat and email platforms. Managed over 30 customer calls per day.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
IT Support Specialist, 09/2021 - 02/2022
South State Bank , ,
  • Provided first and second level support to troubleshoot and resolve technical issues; Specific experience with Azure, SQL and Microsoft Office
  • Assisted in inventory and tracking of hardware and software asset using standardized procedures, prepare IT equipment for issue, which includes configuration and installation of operating system/software image
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
IT Analyst, 09/2020 - 08/2021
Oklahoma State University , ,
  • Engaged in user support interactions via telephone, chat and email platforms. Managed over 50 customer calls per day.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Interacting with other team members, such as network services, software engineering, and applications development to identify and resolve issues.
IT Technician (Conference Assistant Coordinator), 05/2019 - 09/2019
Company Name , ,
  • Produced weekly ad hoc reports and documents for senior leadership on planning, scheduling, testing applications, upgrade of applications and assisting with deployments.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Answered average of 30 calls, emails and faxes per day, addressing student inquiries and solving problems.
Education
BS in Computer Engineering: Computer Engineering, Expected in 06/2020
-
Oklahoma State University - Oklahoma City - Stillwater, OK,
GPA:
Status -
Certifications


  • CompTIA Security+
  • CCNA (In View)
  • CompTIA CySA (In View)
  • CompTIA CASP (In View)


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Resume Overview

School Attended

  • Oklahoma State University - Oklahoma City

Job Titles Held:

  • Service Desk Analyst
  • IT Support Specialist
  • IT Analyst
  • IT Technician (Conference Assistant Coordinator)

Degrees

  • BS in Computer Engineering

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