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section production agent resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

TECHNICIAN IN NETWORK AND TELECOMMUNICATIONS

Organized and motivated employee willing to apply his skills wherever necessary and in particular in new technologies. With two years of experience in network, i can bring my know-how for the growth of the compagny.

Skills
  • Very good knowledge of the architecture of 2G, 3G, HSPA and 4G mobile networks.
  • Capable of performing mobile network performance and quality measurements on the tools: Nemo Outdoor, Tems Investigation and Xcal: Drive test - Indoor measurements - Static data measurements with Nemo Handy and Tems Pocket.
  • Capable of performing digital measurements Before/After cluster optimization but also indoor measurements and voice and data benchmarks as well as validation measurements for new 2G/3G/4G sites.
  • Analysis and diagnosis of failures on 2G/3G and 4G
  • Using G-nettrack to make measurement.
  • Post-processing of drive test measurements and identification of anomalies (cross feeder, pilot pollution, Handover problem, etc.) with Actix analyzer and Nemo analyze analysis tools.
  • Using Packet Tracer and GNS3 to prototype Network.
  • Very good knowledge of office applications Word, Excel, PowerPoint.
Experience
01/2022 to Current
Section Production Agent Suburban Propane Montgomery, AL,
  • As a Strip line production agent.
10/2017 to 10/2021
Drive Test Technician Willis Towers Watson Glen Allen, VA,
  • Responsible for performing mobile network performance and quality measurements
  • Carries out Before/After measurements of cluster optimization and also indoor measurements and voice and data benchmarks as well as validation measurements for new 2G/3G/4G sites
  • Post-processing of drive test0 measurements
  • Responsible for extracting daily 2G3G&4G statistics and monitoring and analyzing KPIs
  • Ensure that drive test tools are kept in good operational condition
  • Prepared test equipment and materials to properly simulate field conditions and idealized scenarios.
  • Interpreted and explained technical specifications to enhance quality and accuracy of tests.
  • Recommended essential corrective actions based on test results.
01/2013 to 01/2015
Support Technician ZETES-SNEDAI City, STATE,
  • Responsible for preventive and curative maintenance of the biometric kit
  • Installation of different software
  • Responsible for training staff on the use of applications.
10/2012 to 12/2012
Sales Agent ALL SERVICES City, STATE,
  • Provide assistance to customers on software packages and find appropriate solutions.
  • Continuously met sales goals via strategic prospecting.
  • Improved customer service feedback scores through outstanding service.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Follow up on orders.
04/2011 to 04/2012
Support Technician & Data Entry Operator CVJR City, STATE,
  • (Truth, Justice and Reconciliation Commission)
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Data entry and scanning of statements
  • Troubleshoot computer and network issues
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
02/2011 to 04/2011
Inter: Network Direction TOGOTELECOM City, STATE,
  • Installation and activation of new subscriber lines
  • Assistance to technicians deployed in the field
  • Monitoring and maintenance of the firm sites of the FTTH project
  • Monitoring and optimization of the QoS of the CDMA fixed wireless network.
  • Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
  • Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
  • Implemented and provided technical support for voice services and equipment.
11/2009 to 01/2010
Thecnical Agent And Trainer CENI City, STATE,
  • Of data entry operators for the CENI (Independent Electoral Commission)
  • Train data entry operators on the optimal use of the biometric kit
  • Provide field assistance.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Set up equipment for entry data operator use, performing or properly installing operating systems or software.
08/2006 to 10/2006
Intern: Energy and Low Frequency Division RADIO LOME City, STATE,
  • Radio Lomé Low Frequencies, Energy and Maintenance divisions
  • Maintenance of reporting devices
  • Processing of reporting data at the modulation center
  • We worked on setting up the wifi network
  • Participated in training and other industry events.
EDUCATION AND Training
Expected in 10/2020 to to
Training on the use of TOGOCOM's GASKIYA Information and Resource Management System:
TOGOCOM - Togo,
GPA:
Expected in 08/2020 to to
Training on the Information and Resource Management System “GASKIYA” of TOGOCOM.:
TOGOCOM - Togo,
GPA:
Expected in 03/2020 to to
Training on the use of TOGOCOM's SURE PAY platform.:
TOGOCOM - Togo,
GPA:
Expected in 08/2012 to to
Design and creation of website at: Website Design
CAFE INFPRMQTIQUE - TOGO,
GPA:

. Déce

Expected in 10/2006 to to
: Physics and Chemistry
University of Lomé UL - Togo,
GPA:
Expected in 06/2005 to to
Higher Technician Certificate: Télécommunication
ESGIS - Togo,
GPA:
Expected in 06/2003 to to
high school diploma: science and mathematics
Lycée De 2Février - Togo,
GPA:

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Resume Overview

School Attended

  • TOGOCOM
  • TOGOCOM
  • TOGOCOM
  • CAFE INFPRMQTIQUE
  • University of Lomé UL
  • ESGIS
  • Lycée De 2Février

Job Titles Held:

  • Section Production Agent
  • Drive Test Technician
  • Support Technician
  • Sales Agent
  • Support Technician & Data Entry Operator
  • Inter: Network Direction
  • Thecnical Agent And Trainer
  • Intern: Energy and Low Frequency Division

Degrees

  • Training on the use of TOGOCOM's GASKIYA Information and Resource Management System
  • Training on the Information and Resource Management System “GASKIYA” of TOGOCOM.
  • Training on the use of TOGOCOM's SURE PAY platform.
  • Design and creation of website at
  • Higher Technician Certificate
  • high school diploma

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