My desire is to find a stable yet challenging position in a professional environment in which to learn new technologies and skills, while using my previous experiences to improve beyond my current abilities. I expect to build strong business relationships within the company and with clients; in addition, exceed expectations in all aspects of my work.
Windows Server 2008 & 2012
Mobile Device Management
Secondary Resource Engineer (SRE)Jan 2015 to Current Tier One Technology Partners － Hunt Valley, MD
Experienced from working for a managed service provider with daily maintenance and troubleshooting of 17 LAN environments with exposure to over 50 different environments.
Delivered mission critical infrastructure to ensure the highest levels of availability, performance and security.
Identified departmental needs and made suggestions regarding technical direction.
Maintained security, backup, and redundancy strategies.
Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
Assessment of hardware issues and worked with service providers to facilitate repairs when needed.
Assisted customers with technical issues via email, live chat, telephone and on location.
Mentored other engineers and help-desk support.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Senior Loan Officer/ProcessorFeb 2009 to Feb 2013 USA Lending － Pikesville, MD
Responsible for mortgage loan origination and processing using Microsoft Word and Excel, as well as responding to user technical issues within mortgage loan operating systems; Calyx Point and Loan Energizer.
Demonstrated ability to handle confidential material and records.
Strong interpersonal and organizational skills.
Excellent customer service and sales skills.
Ability to prioritize multiple objectives efficiently.
Create and maintain liaison with local referral networks.
Support Team Manager/Appraisal Process CoordinatorFeb 2005 to Feb 2009 Meridian Home Mortgage － Hampstead, MD
Instruct and manage new employees for support teams positions.
Regulate, track, and review all appraisals (>200 monthly) as well as packaging and tracking all applications (>100 monthly) using Microsoft Word and Excel.
Resolved issues and answered questions in a timely manner to ensure continued customer satisfaction.
Answered incoming emails and phone calls related to order assignments in time to maintain efficient appraisal order process.
Tracked appraisers turn-times to make sure an efficient appraisal order process is maintained.
Participated in various department meetings to discuss and enhance appraisal and application process.
Associate of Applied Science, Network Systems Administration2015ITT Technical Institute － Owings Mills, MD
Salutatorian Academic Achievement Award - 3.89 GPA
CompTIA Network+ certification - 2016
Apple Certified Associate - Mac Integration 10.10 - 2015
CompTIA A+ certification - 2015
Thorough knowledge of general office and POS equipment,
such as fax, copier, scanner, thermal printers, signature pads; including setup and configurations for scan-to-email, and scan-to-file.
Excellent problem solving, organization, phone, analytical and interpersonal skills with customers, home office staff, field employees and prospective clients.
Proficient in shipping, receiving and tracking of UPS and FedEx packages.
Experienced in various applications; Quick Books, Adobe DC, CCH Prosystems, Thompson Reuters, Anchor, Caylx Point, Egnyte, Evolve phone and backup systems, IBackup, Datto, Symantec Backup Exec, WebRoot, Malware Bytes, Infinity and Sonic Wall.