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Seasoned Professional Leader Resume Example

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SEASONED PROFESSIONAL LEADER
Professional Summary

Enthusiastic Staff Insurance Adjuster with Xactimate, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Ability to analyze facts and coverages in order to evaluate damages and ability in negotiation and investigation and training in Microsoft Windows and Office Suite experience with familiarity with industry claims systems and property estimating systems such as Xactimate. Motivated to learn, grow and excel in the Insurance Claims Industry.

Skills
  • Customer Relations Management
  • Business Operations Management
  • Budget Management
  • Contract Management
  • Communications
  • Small Business Ownership
  • Computer Applications
  • MS Office
  • Criminal Justice Information System (NCIC)
  • Apple (MAC) Software and Hardware
  • Apple Publisher
  • Accounting, Insurance
  • Administrative
  • Benefits, MS Office
  • Budget Management, Publisher
  • Caregiver, Police
  • Leadership communications
  • Collaborative Leadership
  • Thought leadership
  • Professional development training
  • Commanding leadership style
  • Strong leadership skills
  • At-home daycare professional
  • Self-motivated professional
  • Composed and professional demeanor
  • Professional caregiver
  • Staff leadership and supervision
  • Global Travel Professional
  • Loyal leadership approach
  • Professional ethics
  • Training leadership
  • Professional consultations
  • Exceptional leadership skills
  • Professional integrity
  • Staff leadership
  • Strong leader
Work History
Seasoned Professional Leader, 01/2004 to 12/2019
Exceptional Kids – Clearwater, FL
  • Offering experience within the Medical and other services such as Orthotics and Prosthetics, Human Resource Management, Customer Service, and Contract Management.
  • I managed projects, small units, and large/multifunction departments.
  • Ability to communicate, lead, train, and team build effectively with all levels of management.
  • Major Projects Caregiver for an Exceptional Child, caregiver for severely ill child with multiple diagnosed illnesses.
  • Primary coordinator for child for medical treatment, pharmaceuticals, medical insurance and daily activities.
  • Integral part in conducting research to locate the best physician and medical treatment facility for the child's visual issues.
  • Located the best facility and physician for treatment for low/poor vision; bi-lateral corneal transplants procedure was completed and recovery continues for the rest of child life.
  • Medical Advocate for special needs child for advocating low vision equipment and individual education plan for child school.
  • Myself, and Physician found scoliosis during medical exam, I began coordinating with medical facilities and physician for a solution.
  • Coordinated with Shriners Hospital for bracing of child's spine.
  • Found better solution with new physician and All Children's Hospital- Physician conducted spinal fusion, and her quality of life has improved 95%.
  • Improved quality processes for increased efficiency and effectiveness.
  • Investigated and resolved customer complaints to foster satisfaction.
Sales and Procedural Placement , 02/2002 to 01/2005
Clinicare, Inc – Tampa, FL
  • Established 350 new accounts in the Nevada State area.
  • Liaised with Hospital Administrators on defining product features and managing trade-offs involving features, schedule and lifecycle.
  • Conducted training and change management processes to improve operations.
  • Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact.
  • Made certain that all facilities comply with federal and state laws on the requirements of proper procedure of the orthotics and prosthetics.
  • Established contracts with Hospital management: Skilled Nursing Homes, Assisted Living, and Home Health.
  • Outstanding organization of product and accounting principles with establishing an unknown product area.
  • HIPPA responsibility for proper documentation of patient insurance and medical benefits within the HIPPA guidelines and corporate policy.
Communication and Information Specialist, 10/2000 to 12/2001
Clearwater Police Department – Clearwater, FL
  • Outstanding resource for notification on daily operations for emergency and non-emergency calls those were incoming to the operations center.
  • Responsible for critical communication and coordination of local and federal agencies with life or death information.
  • Vital operator for crucial operations for police department personnel.
  • Calm under pressure when assisting traumatized individuals until officers, (police, EMS, fire) are on scene.
  • Integral part of the dispatch and 911 operations center with the ability to multi task.
  • Used database to research, gather, analyze and present data.
  • Achieved client confidence and protected operations by keeping information confidential.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
Senior Training Coordinator/ Human Resources Management, 01/1999 to 10/2000
Lowes Home Improvement – St. Petersburg, FL
  • Trained and managed 400 plus personnel in HAZMAT, Forklift, Cashier, Computer, and specific job certifications.
  • Public Relations responsibility for all Grand Opening Events and the coordination with businesses, political leaders, media, and to include catering services, entertainment all within a limited budget.
  • Responsible for being the point of contact for 650 vendors, and charity organizations.
  • Scheduled and conducted weekly "How to Clinics" for customers on products knowledge and application.
  • Responsible for all Human Resource Management Activities, Insurance, Pension Plans, Hiring, Promotions, Transfers and Terminations, and responsible for the compliance of all personnel administrative for the Department of Labor and Workman's Compensation.
  • Superior responsibility for the administration oversight of the year end $50M in inventory.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
  • Supervised and led employees to high performance levels in cross-functional matrix management structure.
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
  • Investigated and resolved customer complaints to foster satisfaction.
Education
B.S: Business AdministrationAlmeda University - On- Line School

Adjuster- All Lines, Xactimate

  • Graduated magna cum laude
Certifications

Xactimate

Adjuster All-Lines

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Resume Overview

Companies Worked For:

  • Exceptional Kids
  • Clinicare, Inc
  • Clearwater Police Department
  • Lowes Home Improvement

School Attended

  • Almeda University

Job Titles Held:

  • Seasoned Professional Leader
  • Sales and Procedural Placement
  • Communication and Information Specialist
  • Senior Training Coordinator/ Human Resources Management

Degrees

  • B.S : Business Administration

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