Experienced Retail and Computer Expert with over 5 years of experience in the Customer Service industry. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Customer Service
Verbal and written communication
Good listening skills
Multitasking abilities
Excellent work ethic
Interpersonal Communication
Collaboration
Computer Building
Basic Spanish Comprehension
Advanced Mathematical Skills
Quick Learner
Education
Lyme Old Lyme High SchoolOld Lyme, Expected in 06/2017 ā āHigh School Diploma: - GPA:
Work History
United Family Of Stores - Seafood Clerk Flower Mound, TX, 12/2020 - Current
Interacted with customers in personable and professional manner, fostering loyalty and satisfaction.
Cleaned and sanitized equipment, tools and work surfaces.
Increased sales by explaining characteristics and providing serving suggestions for various seafood items.
Checked quality of products and removed expired items.
Washed floors, walls, coolers and storage shelves.
Followed written recipes to prepare prepackaged seafood meals.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Maintained composure and work quality while under stress.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Used proper handling and preservation methods while packaging and storing food products.
Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
Highcom Security Services, Inc. - Front End Associate Oakland, CA, 08/2020 - 10/2020
Gathered shopping carts and maintained organized cart storage at store entrance.
Assisted customers in loading groceries into cars.
Collected carts left in parking areas and returned to retail stores.
Cleared parking lot of litter and foreign debris.
Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
Maintained friendly and enthusiastic attitude with focus on delivering quality customer service.
Periodically disinfected carts preventing spread of disease.
Assisted customers by answering questions and fulfilling requests.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Answered questions about store policies and concerns to support positive customer experiences.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Omni Hotels - Various Dallas, TX, 01/2019 - 08/2020
Assisted customers with price checking fruits and vegetables and finding requested items in department.
Pleasantly greeted customers and provided prompt and courteous service at all times.
Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Removed trash, swept and mopped floors for professional appearance.
Retrieved items for customers and verified prices.
Stayed current on available products, store promotions and customer service policies to better shoppers.
Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Recommended products to customers to drive sales.
Assisted customers by finding items quickly, boosting store satisfaction rate by 4%.
Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
Maintained adequate product levels in check-out lines and end-cap displays by timely re-stocking of merchandise.
Counted cash in register drawer at beginning and end of shift.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Assisted cashier team with resolving problems and maintaining efficiency.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Processed payments and returns with accuracy and efficiency.
Offered advice and assistance to customers, paying attention to special needs or wants.
Coborn's - Produce Clerk Long Prairie, MN, 10/2018 - 12/2019
Assisted customers with produce questions.
Coached and mentored new team members.
Maintained produce area and kept produce storage area clean and sanitary.
Trimmed, washed and bundled produce as needed.
Priced produce to achieve margin and sales goals.
Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
Orchestrated performance-oriented environment by closely supporting all team members.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Maintained produce display, and prep and storage areas in clean and orderly condition.
Planned attractive produce displays, using color and texture to enhance.
Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
Pleasantly greeted customers and provided prompt and courteous service at all times.
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