Copyediting / Proofing, SDLC, Research & Analysis, Strategic Planning, Project Coordination, Business & Technical Writing, End-user Documentation, Internal Communications, Cross-functional Collaboration, Training Manuals, Web Content Scripts / Talking Points, White Papers
Write, edit, update, and maintain bank-wide procedures, communications, and announcements for publication on Intranet. Collaborate closely with subject matter experts and line of business leaders; identify documentation gaps and errors, facilitate correction, and republish updated documents. Complete document editing for grammar and consistency of format and structure. Coordinate policy and procedure approval process, as well as annual reviews. Organize and maintain electronic documentation project files and approval archive files.
Member of marketing team writing and editing content for articles, biographies, blog posts, customer correspondence, advertising copy, job postings, candidate offer letters, and internal communication pieces for all departments and executives. Proofread Web site content and alerted Webmaster to typos / scripting errors. Edited training documents related to financial industry regulations and internal policies. Maintained version control; used tracking features to manage changes. Published to corporate and external Web sites.
Authored, edited, and updated documents for custom applications, from the development phase through post-deployment maintenance. Developed and assisted with production of print and multimedia training material, including audio-visual and PowerPoint presentations; created user manuals and context-sensitive online help complete with images, charts, tables, and hyperlinks. Edited Concept of Operations (CONOPS) documents. Worked closely with clients, developers, programmers, project managers, and business analysts through all phases of the software development life cycle (SDLC). Performed usability testing; reported bugs / issues and updated help material accordingly. Tracked project status and provided regular reports to supervisor.
Wrote, proofread, and edited content for Web site publication, white papers, and customer-focused troubleshooting guides; conducted extensive research and analysis of customer service issues. Coded HTML and used Web design software to publish copy. Interfaced regularly with managers and clients. Performed usability testing. Evaluated client interactions with software and content to measure efficacy. Produced ROI and Value Card reports.
Excelled in PhD studies focused on Introduction to Research, Technology & Literacy, Teaching Writing, and Rhetorical Traditions. Spearheaded in-depth research into diverse topics, including writing styles, discourse communities, and literacy levels. Delivered presentations on writing & literacy; facilitated discussions regarding grammar, writing styles, and discourse communities.
Completed BA in Professional Writing through coursework encompassing Advanced Technical Writing; Communication & Information Technology; News Writing Practicum; News Writing & Reporting; The Editorial Process; The Process of Writing; Rhetorical Approaches to Discourse; Introduction to Poetry Writing; and Public Relations. Served as mentor to peers.
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