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SDK Writer / Technical Writer Resume Example

Resume Score: 70%

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SDK WRITER / TECHNICAL WRITER
Professional Summary
Detail-oriented writer with proven success crafting impactful content to align with organizational needs and style guidelines; well prepared to excel as a Technical Writer / Editor. Meticulous editor with extensive knowledge of grammar, language, and writing conventions. Highly organized, diligent, and results-focused; maintain top levels of productivity and efficiency across self-directed and team-oriented settings. Expertly balance and prioritize multiple, competing projects within fast-paced, deadline-driven environments. 
Skills
  • Windows, Macintosh OS, Word, Excel, Outlook, PowerPoint, Access, SharePoint, Pages, Numbers, Salesforce, Photoshop, InDesign, TortoiseCVS, RoboHelp, Rally, SoapUI, XMLSpy, Xsemmel, Skype, SnagIt, ShareX, RoboScreenCapture, Snipping Tool, PicPick, ProblemTracker, OKTA, Q2 Central, HTML5, XHTML, XML, CSS, JavaScript, Mulesoft, JSON, SOAP, REST
  • Facebook, Twitter, YouTube, Blogger, WordPress

Copyediting / Proofing, SDLC, Research & Analysis, Strategic Planning, Project Coordination, Business & Technical Writing, End-user Documentation, Internal Communications, Cross-functional Collaboration, Training Manuals, Web Content Scripts / Talking Points, White Papers

Work History
SDK Writer / Technical Writer, 05/2016 to Current
AT&T AT&T Foundry – Plano, Texas
Authored support documentation on API platform to guide enterprise customers in developing code to access AT&T's APIs. Researched data for inclusion in written materials (including reference manuals and process flow information) by consulting with internal resources, including developers, business analysts, customer service representatives, and product SMEs. Took photos for inclusion in stock photo library.  Key Achievements:
  • Wrote scripts and talking points for video tutorials designed to target solution providers and wholesale customers.
  • Crafted content for documentation on Order Status self-serve application for Partner Exchange site.
  • Created and rolled out a new process for documenting requirements of new projects, promoting consistency and standardization of content and format.
  • Streamlined external-facing documentation and reference material to improve clarity.
  • Quickly adapted to working within Agile methodologies, participating in Scrum and stand up meetings/discussions regarding defects, bugs, challenges, requirements, and changes.

Technical Writer / Procedure Writer, 11/2015 to 05/2016
Texas Capital Bank – Richardson, Texas

Write, edit, update, and maintain bank-wide procedures, communications, and announcements for publication on Intranet. Collaborate closely with subject matter experts and line of business leaders; identify documentation gaps and errors, facilitate correction, and republish updated documents. Complete document editing for grammar and consistency of format and structure. Coordinate policy and procedure approval process, as well as annual reviews. Organize and maintain electronic documentation project files and approval archive files.

Key Achievements:.

  • Wrote procedures for roll-out of new online banking tool (Q2Central, a q2ebanking.com tool); met with stakeholders to gather requirements, attended software training, researched internal and Q2 documentation, and assisted with application testing to ensure accurate and complete documentation.
  • Champion of transition to electronic approval tracking and document backup process to retire cumbersome manual procedures; recommended meeting with IT to leverage data from nightly backups to eliminate departmental manual backups.

Editor / Proofreader / Writer, 10/2015 to 11/2015
Guardian Mortgage – Plano, Texas

Member of marketing team writing and editing content for articles, biographies, blog posts, customer correspondence, advertising copy, job postings, candidate offer letters, and internal communication pieces for all departments and executives. Proofread Web site content and alerted Webmaster to typos / scripting errors. Edited training documents related to financial industry regulations and internal policies. Maintained version control; used tracking features to manage changes. Published to corporate and external Web sites.

Key Achievements:

  • Crafted a range of documents using appropriate content and voice, often under a 1-2-hour turnaround; praised consistently by managers and CEO for quality.
  • Entrusted with preparing communications distributed under the signature of the CEO / President.
  • Performed fact checking to verify information and quotes prior to publishing material.
  • Demonstrated tact and professionalism in recommending content or editorial changes.

SDK Writer / Technical Writer, 09/2014 to 10/2015
AT&T AT&T Foundry – Plano, Texas
  • Authored support documentation on API platform to guide enterprise customers in developing code to access AT&T's APIs.
  • Researched data for inclusion in written materials (including reference manuals and process flow information) by consulting with internal resources, including developers, business analysts, customer service representatives, and product SMEs.
  • Took photos for inclusion in stock photo library.
  • Key Achievements: Wrote scripts and talking points for video tutorials designed to target solution providers and wholesale customers.
  • Crafted content for documentation on Order Status self-serve application for Partner Exchange site.
  • Created and rolled out a new process for documenting requirements of new projects, promoting consistency and standardization of content and format.
  • Streamlined external-facing documentation and reference material to improve clarity.
  • Quickly adapted to working within Agile methodologies, participating in Scrum and stand up meetings/discussions regarding defects, bugs, challenges, requirements, and changes.
Sr. Technical Writer, 01/2012 to 03/2014
ICF International – Fairfax, Virginia

Authored, edited, and updated documents for custom applications, from the development phase through post-deployment maintenance. Developed and assisted with production of print and multimedia training material, including audio-visual and PowerPoint presentations; created user manuals and context-sensitive online help complete with images, charts, tables, and hyperlinks. Edited Concept of Operations (CONOPS) documents. Worked closely with clients, developers, programmers, project managers, and business analysts through all phases of the software development life cycle (SDLC). Performed usability testing; reported bugs / issues and updated help material accordingly. Tracked project status and provided regular reports to supervisor.

Key Achievements:

  • Communicated with clients to advise on necessary changes to grammatical and similar errors.
  • Developed high-quality online help and user manuals for the Defense Contract Management Agency (DCMA), the Department of Defense (DOD), and NASA.
  • Identified and facilitated resolution of bugs and user issues to improve application quality.
  • Consistently remained on or ahead of schedule for all project deadlines.

Technical / Web Writer, 08/2008 to 05/2009
Comcast – Philadelphia, Pennsylvania

Wrote, proofread, and edited content for Web site publication, white papers, and customer-focused troubleshooting guides; conducted extensive research and analysis of customer service issues. Coded HTML and used Web design software to publish copy. Interfaced regularly with managers and clients. Performed usability testing. Evaluated client interactions with software and content to measure efficacy. Produced ROI and Value Card reports.

Key Achievement:

  • Significantly improved client troubleshooting success by writing clear and concise instructions resulting in increased customer satisfaction scores on feedback surveys.
  • Additional experience as Office Manager & Financial Secretary of Riverview Christian School, Activities Coordinator with New Roc Funhouse, and Shift Manager at Kinko's.

Education
Bachelor of Science: Information Technology Coursework, American Military University - Manassas, Virginia
Information Technology Coursework English Coursework
Ph.D.: English Coursework, Indiana University of Pennsylvania - Pennsylvania

Excelled in PhD studies focused on Introduction to Research, Technology & Literacy, Teaching Writing, and Rhetorical Traditions. Spearheaded in-depth research into diverse topics, including writing styles, discourse communities, and literacy levels. Delivered presentations on writing & literacy; facilitated discussions regarding grammar, writing styles, and discourse communities.

  • Earned praise and constructive feedback from the English Department faculty on research papers presented, including: 
  • “She thinks, therefore she might be…maybe”: Exploring the nature of data, knowledge construction, and truth through the lenses of gender and race.
  • “You write like a girl!”: Musings on the devaluation and legitimacy of the feminine writing style, or in pursuit of an intersexed style of writing.
Master of Arts: Liberal Studies, 2009
State University of New York at Stony Brook - Stony Brook, New York
Professional Writing
Bachelor of Arts: Professional Writing, 2008
Pennsylvania State University - Reading, Pennsylvania
GPA: Graduated with Highest Distinction ~ The Pennsylvania State University-Berks Professional Writing Achievement Award ~ Phi Kappa Phi Honor Society Invitee

Completed BA in Professional Writing through coursework encompassing Advanced Technical Writing; Communication & Information Technology; News Writing Practicum; News Writing & Reporting; The Editorial Process; The Process of Writing; Rhetorical Approaches to Discourse; Introduction to Poetry Writing; and Public Relations. Served as mentor to peers.

  • Hand-chosen by professor to tutor science majors in writing courses.
  • Worked as Research Assistant / Photographer / Intern for the English Department and the Student Affairs Department; wrote and edited student manuals, PR and academic articles, flyers, and programs; photographed various student and faculty activities for publication on university Web site; and served as point-of-contact for guest lecturers.
  • Served as Writer, Copy Editor, and Photographer for The Penn State Berks Collegian; established close collaboration with Editor-in-Chief to develop stories and ensure accuracy & quality; wrote and edited articles; conducted interviews and research; and took accompanying photographs.
Accomplishments
Graduated from Pennsylvania State University with Highest Distinction ~ Received the Pennsylvania State University-Berks Professional Writing Achievement Award ~ Phi Kappa Phi Honor Society Invitee
Affiliations
Society for Technical Communication – Member since 1/2016
Publications
Croquis, 2012 · The Specimen, 2010 · “Multicultural Studies Provide Broad Perspectives,” Research at Penn State Berks Magazine, Spring 2008 · Columbus Day article, New York Newsday, 1992
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Resume Overview

Companies Worked For:

  • AT&T AT&T Foundry
  • Texas Capital Bank
  • Guardian Mortgage
  • AT&T AT&T Foundry
  • ICF International
  • Comcast

School Attended

  • American Military University
  • Indiana University of Pennsylvania
  • State University of New York at Stony Brook
  • Pennsylvania State University

Job Titles Held:

  • SDK Writer / Technical Writer
  • Technical Writer / Procedure Writer
  • Editor / Proofreader / Writer
  • Sr. Technical Writer
  • Technical / Web Writer

Degrees

  • Bachelor of Science : Information Technology Coursework ,
    Ph.D. : English Coursework ,
    Master of Arts : Liberal Studies , 2009
    Bachelor of Arts : Professional Writing , 2008

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