SDK Writer / Technical Writer Resume Example

Write, edit, update, and maintain bank-wide procedures, communications, and announcements for publication on Intranet. Collaborate closely with subject matter experts and line of business leaders; identify documentation gaps and errors, facilitate correction, and republish updated documents. Complete document editing for grammar and consistency of format and structure. Coordinate policy and procedure approval process, as well as annual reviews. Organize and maintain electronic documentation project files and approval archive files.

Key Achievements:.

• Wrote procedures for roll-out of new online banking tool (Q2Central, a q2ebanking.com tool); met with stakeholders to gather requirements, attended software training, researched internal and Q2 documentation, and assisted with application testing to ensure accurate and complete documentation.
• Champion of transition to electronic approval tracking and document backup process to retire cumbersome manual procedures; recommended meeting with IT to leverage data from nightly backups to eliminate departmental manual backups.

Member of marketing team writing and editing content for articles, biographies, blog posts, customer correspondence, advertising copy, job postings, candidate offer letters, and internal communication pieces for all departments and executives. Proofread Web site content and alerted Webmaster to typos / scripting errors. Edited training documents related to financial industry regulations and internal policies. Maintained version control; used tracking features to manage changes. Published to corporate and external Web sites.

Key Achievements:

• Crafted a range of documents using appropriate content and voice, often under a 1-2-hour turnaround; praised consistently by managers and CEO for quality.
• Entrusted with preparing communications distributed under the signature of the CEO / President.
• Performed fact checking to verify information and quotes prior to publishing material.
• Demonstrated tact and professionalism in recommending content or editorial changes.

• Authored support documentation on API platform to guide enterprise customers in developing code to access AT&T's APIs.
• Researched data for inclusion in written materials (including reference manuals and process flow information) by consulting with internal resources, including developers, business analysts, customer service representatives, and product SMEs.
• Took photos for inclusion in stock photo library.
• Key Achievements: Wrote scripts and talking points for video tutorials designed to target solution providers and wholesale customers.
• Crafted content for documentation on Order Status self-serve application for Partner Exchange site.
• Created and rolled out a new process for documenting requirements of new projects, promoting consistency and standardization of content and format.
• Streamlined external-facing documentation and reference material to improve clarity.
• Quickly adapted to working within Agile methodologies, participating in Scrum and stand up meetings/discussions regarding defects, bugs, challenges, requirements, and changes.

Authored, edited, and updated documents for custom applications, from the development phase through post-deployment maintenance. Developed and assisted with production of print and multimedia training material, including audio-visual and PowerPoint presentations; created user manuals and context-sensitive online help complete with images, charts, tables, and hyperlinks. Edited Concept of Operations (CONOPS) documents. Worked closely with clients, developers, programmers, project managers, and business analysts through all phases of the software development life cycle (SDLC). Performed usability testing; reported bugs / issues and updated help material accordingly. Tracked project status and provided regular reports to supervisor.

Key Achievements:

• Communicated with clients to advise on necessary changes to grammatical and similar errors.
• Developed high-quality online help and user manuals for the Defense Contract Management Agency (DCMA), the Department of Defense (DOD), and NASA.
• Identified and facilitated resolution of bugs and user issues to improve application quality.
• Consistently remained on or ahead of schedule for all project deadlines.

Wrote, proofread, and edited content for Web site publication, white papers, and customer-focused troubleshooting guides; conducted extensive research and analysis of customer service issues. Coded HTML and used Web design software to publish copy. Interfaced regularly with managers and clients. Performed usability testing. Evaluated client interactions with software and content to measure efficacy. Produced ROI and Value Card reports.

Key Achievement:

• Significantly improved client troubleshooting success by writing clear and concise instructions resulting in increased customer satisfaction scores on feedback surveys.
• Additional experience as Office Manager & Financial Secretary of Riverview Christian School, Activities Coordinator with New Roc Funhouse, and Shift Manager at Kinko's.