scrum master resume example with 17 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
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single:
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Professional Summary
Battle-tested Project Manager / Scrum Master with more than 30 years of experience in the Information Technology industry, and over 22 years in formal project management. Proven track record of leading projects ranging from 100 hours to 250,000 hours throughout the project lifecycle. Detail-oriented with a superior understanding of the Project Manager Book of Knowledge. Works collaboratively across cross-functional teams to identify project goals, understand requirements, research alternative solutions and present the solution with a business case to leadership. Seeking to put extensive project management skills to use in a dynamic IT team.
Scrum Master, 03/2015 - 2016 Aeg Worldwide – Columbus, OH,
Selected to lead a critical project at First National Bank of Omaha to rewrite an Internet Explorer 8 application into a .NET thick client since IE 8 was being sunsetted by Microsoft at year end 2015.
As Scrum Master and Team Lead of the project, I oversaw four teams comprised of Business Analysts, Developers, and Testers.
Prepared and presented release plans for eventual signoff from key stakeholders; planned and executed on time-boxed three week sprints; anticipated, tracked, recorded, removed and escalated impediments; facilitated sprint planning, estimation, retrospectives and other scrum activities.
Served as an Agile Methodology mentor and coach to team members.
The project was implemented on December 6, 2015, and because it finished ahead of schedule and under budget, the project team was extended to work on another project.
Scrum Master, 09/2013 - 03/2015 Aeg Worldwide – Denver, CO,
Engaged to lead a Scrum team to complete several projects at Northern Natural Gas.
Scrum Master / Team Lead, 05/2013 - 08/2013 Fedex – Saint Louis, MO,
Acted as Scrum Master and liaison between the Bank and CRi Account managers at First National Bank of Omaha as part of a high performing Agile team.
The project consisted of developing a commercial web application to facilitate online banking for small to large businesses, with an emphasis on creating a modern user experience.
The project was completed two months ahead of schedule and under budget.
Scrum Master / Team Lead, 03/2012 - 04/2013 CRi Contract - CoreLink Administrative Solutions – City, STATE,
Selected as Scrum Master for two of the most visible teams at CoreLink: the All Plans Strategic & Enhancement and NE Strategic & Enhancement teams.
Led a team of Developers, Business Analysts and Testers - including some who were geographically disbursed - through a successful Agile transformation.
Project team "GOAT" (Great Outsourced Agile Team) has become one of the most successful stable teams at CoreLink.
Senior Project Manager / Team Lead, 10/2011 - 03/2012 CRi Contract - CoreLink Administrative Solutions – City, STATE,
Senior Project Manager responsible for implementing several Waterfall development projects ranging from 500+ to 2,500+ hours.
Developed best practices for project management and created process artifacts to assist with the onboarding of future contractors.
Program Manager / Sneior Project Manager, Current - Current DELL Services – City, STATE,
Managed the METLIFE
and Great West Life Insurance block of business and directed the Product
Launches and major projects for OMFN (Old Mutual Financial Network).
Drove and oversaw the Project Engineer Team
in all projects concerning managed programs.
Created and presented Project
Plans for stakeholders in order to identify project deliverables, goals and
milestones, and developed Requests for Proposals (RFPs) for major METLIFE
conversions and projects.
Devised
strategies for stakeholders to manage risk and conduct contingency planning
while managing projects related to Open Systems and Mainframe.
Senior Project Manager, Current - Current Citibank – City, STATE,
Canada Staples Product Launch (67,000 hours) & Conversion (120,000 hours): Recruited to lead
major flagship initiatives including converting all of Canadian portfolios to
the IBS (Citi) system, which was the first phase in a multi-phase program
preparing the U.S. IBS system to process Canadian portfolios.
Oil Conversion (175,000 hours):
Led the Oil
Conversion Project as the Conversion CIO and member of the Leadership Team. Oversaw all change requests and ensured
successful implementation for the approximately $6M project.
Provided
status reports to Citibank Senior Executive Management.
Managed
issue resolution throughout the testing phase to ensure each issue was
documented, resolved, retested and either scheduled for a later release or
implemented.
Managed
a staff of three contractors for skill block ownership and 18 contractors that
supported the development of the SM10 system.
Received
a Citi Star award and much praise for the work that was completed.
Sears Conversion (200,000 hours):
Positioned as the
Co-Lead and Senior Project Manager of the Sears Conversion in order to bring
stability and establish core project management methodologies. The $10.7M project allowed a substantial
increase in revenue and better reporting and support of the cardholders. This conversion removed the Sears Retail
Label cards off of Total Systems (TSYS) and moved them to First Data Resources
(FDR).
Provided
status reports to Citibank and Sears Senior Executives.
Managed
issue resolution throughout the testing phase to ensure each issue was
documented, resolved, retested and either scheduled for a later release or
implemented into the project.
Managed
a team of 8 project managers, 15 contractors and 1 clerical contractor for the
duration of the project.
Oversaw
260 resources on the project team.
Received
a Citi Star award and much praise for the work that was completed.
Diners Conversion (250,000 hours):
Established and led a
project to convert the Diners Club International Portfolio to the Citibank
system, completing the second phase of the Diners Club / MasterCard
Alliance. This $29.4M project enabled
issuance and support of Diners Club branded, MasterCard enabled card products
accepted through the MasterCard (MC) merchant network.
Completed
the largest Citi conversion to date with minimal impact to the Citi Business
and zero impact to the client and with few errors during implementation.
Moved
project from a Red project status into a Green project status and maintained
Green status through project end.
Member
of the Leadership Team that reviewed 360 Project Change Requests (PCR),
implementing the viable requests.
Established
mitigation plans, test schedules and an approval process to ensure the
successful implementation of every requirement needed by the business.
Provided
status reports to both Citibank and Diners Club Senior Executive Management.
Managed
issue resolution throughout the testing phase to ensure each issue was
documented, resolved, retested and either scheduled for a later release or
implemented into the project.
Oversaw
a staff of 9 project managers and 1 clerical contractor for the duration of the
project.
Achieved
outstanding implementation of project with only 4 reported Diners defects on
implementation night.
Software Development Manager / Project Manager, Current - Current First Data Resources – City, STATE,
Assumed
responsibility for multiple Product Application Teams that satisfied the
business demands of the Product Area.
Directed a staff consisting of project managers, analysts, online and
batch programmers skilled in DB2, VSAM, COBOL, and Assembler. Collaborated with offshore contractors
outsourced in India and coordinated activities to meet client expectations.
Turned
around a key at-risk client by rebuilding a strong business partnership.
Saved
First Data over $500K in staffing costs by restructuring organization while
achieving greater client and employee satisfaction.
Met
aggressive deadlines by overseeing 20,000 annual hours of projects, product and
client launches and conversions.
Negotiated
timelines as well as provided alternative solutions to satisfy the clients and
remain successful, providing statuses both to the clients and senior management.
Managed the Fleet
Bank and the Associates Bank Client Specific Teams, directing staff of analysts
and batch programmers skilled in VSAM, COBOL, FORTRAN and Assembler.
Saved
the Fleet Bank penalty dollars and achieved client satisfaction by implementing
a process that allowed each recovery to be completed, at the minimum, 1 week
earlier than the existing process.
Managed
all projects associated with both teams.
Provided
project plans, timelines, risk analysis and statuses to senior management and
the client banks concerning the health and well being of projects, startups,
and conversions.
Maintained
excellent relationships with the clients.
Managed a Project
Management and Analyst Team within New Business and Development.
Oversaw
the implementation of large conversions of financial institutions onto the
First Data Bankcard System.
Led
national and international conversions for Marine Midland, Hong Kong and Heng
Seng Banks. The Marine Midland Bank
conversion took over 25,000 hours to complete.
Education
Bachelor of Science: Computer Science, Minor in Mathematics, Expected in - University of Nebraska at Kearney - Kearney, NE GPA: Status - Computer Science Mathematics
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