High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching with 12+ years of experience.
Communicating on a daily basis with medical facilities, adjusters, and insurance companies.
Answering phone calls on a timely matter. Patient satisfaction is our number one priority.
Provided a high level of product and leadership support to representatives and clients.
Resolved patients questions, issues and complaints, and address negative customer feedback immediately.
Working with patients all over the United States to schedule their Radiology procedures as soon as possible to have them return back to work.
Contract with different providers to get the best discounted rate for the clients.
Problem solving for accounts with extraordinary and complex circumstances.
Completed customer service management training
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