scheduling operations planner resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

A Public Transportation expert well versed in operations management, planning, scheduling, supervising, and managing projects toward timely completion. Known to be hard-working with excellent interpersonal, leadership, communication, organizational skills. A motivated and creative leader adept at utilizing design and planning strengths to accomplish complex projects, often exceeding expectations.

  • Safety regulations implementation
  • Cost control and tracking
  • Policies and procedures
  • Training staff
  • Organizational management
  • Project planning and development
  • Microsoft Office, Trapeze, web based software
  • Volunteer coordination
Work History
07/2021 to Current
Scheduling & Operations Planner Air Transport International Allentown, PA,
  • Created contractually compliant Driver, Supervisor, and Information Operator work schedules while prioritizing budgetary constraints and service objectives.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
  • Improved system reliability through one-on-one communication with Drivers, customers, and Supervisors, while utilizing data tracking programs and equipment.
  • Lead on system wide bus shelter replacement program.
  • Execute bus shelter cleaning contract, tracking/resolving contractor performance issues.
  • Coordinate bus stop optimization process improving on-time-performance and customer ride quality through greatly improved management of bus stop locations and distances between stops.
  • Integral in continued movement of bus stop sign redesign, having newly designed signs installed on Summit St. and working toward system wide update and replacement of bus stop signs.
  • Lead representative for Transportation Department during Jeep Fest 2021 and 2022, and Jazz Fest 2022. Responsible for creating routes, schedules, and coordinating staff and vehicles.
07/2010 to 07/2021
Chief Station Supervisor TARTA City, STATE,
  • Actively seek employee engagement, using operational management strategies, to support a positive work environment.
  • Cross-trained in other departments to offer comprehensive support.
  • Maintained accurate records of time codes, sick occurrences, missed trips, excused time, etc. Ensured that work left garage on time. Identified operational trends and staffing needs and adjusted accordingly.
  • Coordinated quarterly driver assignment bidding process, streamlined driver assignment bid system and reduced costs.
  • Submitted requests and changes into scheduling system and created accurate Driver, Supervisor and Information Operator service schedules.
  • Devised workaround solutions after Transportation Department Driver payroll systems crash, and after FTA mandated social distancing guidelines for drivers and customers.
  • Collaborated across departments on priorities, functions and common goals.
  • Directed activities of staff performing daily assignment of driver's work, driver payroll, dispatching and driver attendance tracking.
  • Recognized staff for contributions to company success to foster engagement and increase moral and retention.
  • Prepared and updated Drivers', Information Operators', and Transportation Supervisors' daily work schedules and resolved potential contractual problems.
  • Managed team of 8 Information Operators, 9 Transportation Supervisors, reviewing performance, setting goals, promoting self regulation, follow through, and quality customer service.
  • Trained and mentored 120+ Drivers. Resolving issues and grievances before, or at, first level.
05/2005 to 06/2010
Station Supervisor TARTA City, STATE,
  • Organized multiple department employees to create and distribute company monthly newsletter to promote communication, cohesion, and teamwork.
  • Conducted accident/incident investigations involving TARTA by gathering information while protecting TARTA's position for future liability claims.
  • Supervised drivers. Liaison between drivers, union representatives, upper management, and departmental support.
  • Trained Drivers in areas of safety, ADA compliance, customer service and company policy.
  • Developed partnerships within TARTA to meet commitments and foster a productive work environment.
Expected in 06/1993 to to
Bachelor of Science: Philosophy Major/Mathematics Minor
University of Utah - Salt Lake City, UT
  • Certificate - Beginning and Intermediate Bus Collision Investigation - NTSA
  • Supervisor Training Certificate - University of Utah
  • Management Training - University of Utah
  • Effective Presentation Skills Training - Shipley Group
  • Conducting Internal Investigations - Utah Transit Authority
  • Conflict Management - Owens Community College
  • Class B CDL - Passenger Endorsement
Additional Information
  • 2022 Team Captain for back-to-back Litter League Champions, TARTA Trash Troop. Directing team of 20 volunteers, filling over 180 bags with more than 2.5 tons of litter from around our TARTA neighborhood.
  • Represented TARTA at the Race for the Cure 2019, 2020, 2021
  • TARTA Volunteer Boo at the Zoo
  • TARTA Volunteer Halloween and Holiday Parades
  • TARTA Volunteer Early Literacy Night 2021
  • TARTA Volunteer National Train Day

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Resume Overview

School Attended

  • University of Utah

Job Titles Held:

  • Scheduling & Operations Planner
  • Chief Station Supervisor
  • Station Supervisor


  • Bachelor of Science

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