|Skills||Proficiency||Total Years||Last Used|
|Management Tools: (System Center Configuration Manager) SCCM 2007, SMS 2003||Expert||7||Current|
|Management Tools: SCCM (System Center Configuration Manager) 2012, MDT 2012, SCOM 2012, SCORCH 2012||Intermediate||2||Current|
|Management Tools: SQL Queries, Flexera,||Intermediate||6||Current|
|Management Tools: Hyper-V, PowerShell, Visual Studio, VBScript,Citrix, MDOP/SCORCH||Basic - Intemediate||5||2014|
|Operating Systems : Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP||Expert||7||Current|
|Operating Systems : Windows server 2012 / 2008R2 / 2008 / 2003||Expert||8||Current|
|Operating Systems: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP||Expert||10||Current|
|Scripting : VBScript, Windows Batch, SQL, Power Shell||Basic - Intermediate||5||Current|
|Databases: SQL 2005/2008/2012 Queries||Intermediate||6||Current|
|Imaging Tools : VMware 9.0/8.0/7.0/6.0, Hyper-V and MS Virtual PC||Intermediate||2||2011|
Active directory administration , Application packaging, Hardware troubleshooting (Laptop, desktop and Printers), Microsoft exchange server, Imaging, OSD, Patch Management , Migration from SCCM 2007 to SCCM 2012, Migration Windows 7 to Windows 8, Migration to windows 10 POC level, Software Distribution, Software Updates, Operating System Deployment, Software Metering, Desired Configuration Manager, Asset Intelligence, SQL Reports, Designing, Implementing and Administration of SCCM hierarchies, Installing Primary sites and Secondary sites, Application Model, CAS installation, Hardware Inventory, Software Inventory, Creating Automation for process, Mass deployment rollouts, Print servers, Technical support
Basic role includes working as SCCM Lead Engineer .Deployment of apps using deployment tool.Provide onsite hardware and infrastructure support.Migration of systems and its peripherals.Deployment of client software by creating Packages through Configuration manager. Weekly participating in Hardware and Software provisioning global meeting. Working on Level 3 tickets related to errors during deployment through CCM. Creating package and updating the same on Distribution point to be deployed. Deploying Microsoft patches through WSUS . Handling the process of deletion of packages, collections and advertisements.Creating query based collection as per criteria given for specific package.Create collection.Worked on the Windows 7 Migration project.Hands on experience on SCCM Console, Creating deployment packages in the console to be deployed through the production server on target machines.Testing of packages for customer QA before they packages are sent to production.In SCCM console I am responsible in creating collection, and scheduling the applications to be deployed on the target machine.Also in case of failure of deployment through the console, I used to troubleshoot the issues and find out the cause for failure.Experienced in troubleshooting Software distribution issues.Experienced in troubleshooting package server issues. Deploying the Operating System from SCCM Tool remotely. Performed SCCM USMT profile migration Windows 7 to Windows 8.1/10, SCCM SMP role migration with USMT, SCCM OSD Hardlink Migration, SCCM Task Sequence editing, SCCM OSD with UDI wizard and SQL Queries, Customized reports generation. Troubleshooting the issues, occurs during OS Imaging, Apps deployment, PCT restore. Schedule and deploy machines for OS Deployment using SCCM, Standalone MDT Operating system deployments, anddeploy Applications for deployment using SCCM. Generation of daily report. Currently working as SCCM Lead Engineer L1 engineer.
My job role was to lead AIS team. I was also responsible of testing application compatibility , before they were sent for packaging . Platform covered were win Xp and Windows 7. I was responsible for creating documents related to process and workflow. give support for SCCM Deployment infrastructure. this includes creation of deployment packages, testing/integration of packages, updating the distribution point with the new package in production environment , deploy the softwares throug h the tool and monitor the same. I was also responsible for catalog creation and updation. Preparing and conducting Mass deployment. Manage Software distribution and create reports. I am responsible for OSD updates. Creation of Tattoo programs. Create query for collections and generate report queries. I am responsible for new package updation and movement to production, after the UAT is performed. I was also responsible of following up with tickets raised due to software deployment failure and staging errors.
Application packaging, Integration testing and deployment using Altiris. Integration testing for repackaqged application. Troubleshoot failed applications and deployment through Altiris deployment console.My job role was to create packages in Altiris console, test them to publish them in the production server for different end markets across the globe so that onsite engineers could deploy them onto the machines. I was responsible in gathering information from different end markets to prepare PRF for the applications that needed to be packaged. In Altiris console I was responsible in creating collection, and scheduling the applications to be deployed on the target machine. Also in case of failure of deployment through the console, I used to troubleshoot the issues and find out the cause for failure.
Citrix application packaging. Application discovery and understanding client infrastructure to help offshore engineers to create a replica of the same. Gathering information about applications and test their compatibility for different platforms. My job role was to analyze the existing environment and propose single platform for supported and unsupported software. Also I was responsible to derive suitable packaging method and propose its cost. I was responsible in identifying the best suitable hardware for the environment. For Citrix I was responsible, to do discovery of apps that needs to be packaged and find out their compatibility with citrix environment. My responsibility is to understand client's current citrix environment and implement that in the packaging factory for the citrix application packages to be created.
My job role was to visit sites migrate users to the new OS Platform. An image CD was used by me to image computers based on company standards and then get applications deployed through SCCM. After migration was done the next day floor walk support was done by me. Also I used to travel between sites to set up Printers and get them configured to Print servers.Worked as a deployment engineers, where I used to visit site to image old or new computers with the prescribed new image.Set up new printers and configure them on migrated ports physically. Then set up there IP and then get it configured on the print server to be available on network for use.Application deployment through SCCM. If there was any issues with application use to troubleshoot it for possible cause and rectify the same.Post migration used to provide floor walk support with users getting issues during first logon after migration. Also set their system up for future use.Keep inventory of stores for old and new machines and then report the same to piers. Arrangement of receiving and sending stocks to and from depot was also taken care in addition.
Worked as a Deployment engineer. I have worked on SCCM tool and Remedy. My job role was to create deployment package for applications that were already packaged as per standards and test them on test machines, before deployment was commenced. Also I used to give post deployment support through phone, by monitoring Remedy .Worked on MDT. Created SCCM Package for testing and deployment.I used to troubleshoot reason for test failures and get them rectified by the packaging team.After user sign off ofsuccessful packages, deployed them on machines using SCCM tool.I had created database for customers service desk to refer in future.Monitored Remedy for trouble tickets to rectify them, by deployment or taking control on users computer to troubleshoot and rectify them.Helped onsite engineers and made them aware of issues that could be resolved only at onsite.Did migration for no. of systems to Windows7 in a group through SCCM and then recheck each system before delivery.
C&W is a Telecom company and I used work as a L2 support administrator for wintel and deployment related escalated issues. HP Radia was used for deployment . My job role includes giving Level 2 support for Active directory related issues, Outlook, Blackberry, Hardware troubleshooting and Software related issues. Giving access and permission to shared drives and folders.Basic role includes resolving tickets raised by clients for outlook, network , software and hardware issues.Have a very good experience in solving complicated software related issues some of which include incompatibility with system environment and editing registry structures etc. . Work on different Outlook issues on Microsoft exchange server, like giving permission and rights on a certain mailbox depending on the requirement and business justification. MS outlook related issues on client machine is my area of expertise.Check with accounts on different server and also work on home drives and shared drives giving access to user through administrative login credentials.Also have experience on dealing with issues related to WINDOWS server. Providing permissions along with inheritance and replication to shared folders for user access. Backing up missing data for user on a mentioned shared folder using Shadow Copy feature.Have dealt with EPO servers by logging on to them using console and then updating McAfee on users machine by linking it with the EPO server using Agent call wake up feature from the EPO server.Have experience in working on Blackberry server for creation of accounts and also some part of Blackberry handset access issues. Giving access and permission to shared drives and folders.Other areas that I worked on, is internet Explorer related issues where I usually try and check with proxy related errors and report them to the WINTEL team.Installing and troubleshooting server based applicationsÃ pushing the software from the Application server on to Clients machines, deployment engines.Troubleshooting multiple issues related to Operating System by taking the Remote Control on colleagues machine. Dll file missing or corrupt related issues are also dealt with .Also have knowledge on registry related problems. Have worked on issues where registry key had been created or deleted to get applications working. VPN related issues are also dealt on client machines, where I check with the application functionality and set up of VPN access profiles. Any other network related troubleshooting that might lead to VPN blockage is also part of troubleshooting process.
Worked as technical support admin for Dell systems. My job role was to give tech support for Dell laptops, desktops, and printers. Used to support windows xp, and windows Vista .
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