Direct customer service bringing 10 years of experience in the retail industry. I am a hardworking and an innovative individual with talents in leading company initiatives, establishing vendor partnerships, and conducting employee relations. I am available 50 hours weekly, including evenings and weekends. I am seeking a full-time position that offers professional challenges, opportunities, and would benefit from my interpersonal skills, excellent time management and problem-solving skills.
- Business Development
- Staff training and development
- Creative merchandising
- Budgeting
- Sales and marketing
- Financial Management
- Staffing and scheduling
- Clerical Support
- Self-Motivated
Lanse, MI, 04/2010 - Current
- Kept records of production, tracked returned goods and took down and replaced new shelf tags.
- Confirmed accurate price changes and prepared and printed daily price download for full visibility.
- Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
- Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
- Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
- Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
- Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
- Operated pallet jack to pull and push pallets and instructed team members in safe use.
- Stocked and reset demo carts and confirmed closeout of stocking and scanning tasks.
- Gained and maintained knowledge of products sold within store and promptly responded to customer questions.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Initiated customer service consultations with customers by questioning to learn customer needs and preferences.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Maintained store equipment, printers and fax machines.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Used excels and computer to generate quotes and proposals for customers.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Reduced customer service complaints 2% by designing new methods of resolution.
- Recruited and developed employees for store department.
- Negotiated more favorable rates and delivery times with vendors.
- Prepared quotes for new products and services and composed budgets.
Chapel Hill, NC, 02/2008 - 03/2010
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Achieved recognition for contribution to store success by optimizing sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
Missouri, MO, 08/2002 - 01/2005
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Manually set up machinery, lathes and grinders.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Kept detailed production records and identified hold-ups.
Marlborough, MA, 06/1999 - 12/2000
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Transported inventory items to appropriate locations.
- Performed cycle counts and inventory control to accurately track product levels.
- Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
I also have experience answering phone calls, customer service, computer microsoft words, making appointments for patients learn how to make files for patients my little experience working as a receptionist, and still working at the store, i work dealing with money cashing checks for customers paying bills, and printing money orders also westerunions.
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Formatting
- Length
- Personalization
- Target Job
- Typos
Resume Overview
School Attended
- Lee County High School
Job Titles Held:
- Scanning Coordinator
- Manager of Operations
- Machine Operator
- Material Handler
Degrees
- GED
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy
