(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Direct customer service bringing 10 years of experience in the retail industry. I am a hardworking and an innovative individual with talents in leading company initiatives, establishing vendor partnerships, and conducting employee relations. I am available 50 hours weekly, including evenings and weekends. I am seeking a full-time position that offers professional challenges, opportunities, and would benefit from my interpersonal skills, excellent time management and problem-solving skills.

  • Business Development
  • Staff training and development
  • Creative merchandising
  • Budgeting
  • Sales and marketing
  • Financial Management
  • Staffing and scheduling
  • Clerical Support
  • Self-Motivated
Lee County High School Sanford, NC Expected in 2021 GED : - GPA :
Work History
Fiesta Mart - Scanning Coordinator
Lanse, MI, 04/2010 - Current
  • Kept records of production, tracked returned goods and took down and replaced new shelf tags.
  • Confirmed accurate price changes and prepared and printed daily price download for full visibility.
  • Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
  • Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
  • Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
  • Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
  • Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
  • Operated pallet jack to pull and push pallets and instructed team members in safe use.
  • Stocked and reset demo carts and confirmed closeout of stocking and scanning tasks.
  • Gained and maintained knowledge of products sold within store and promptly responded to customer questions.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
  • Initiated customer service consultations with customers by questioning to learn customer needs and preferences.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Maintained store equipment, printers and fax machines.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • Used excels and computer to generate quotes and proposals for customers.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Reduced customer service complaints 2% by designing new methods of resolution.
  • Recruited and developed employees for store department.
  • Negotiated more favorable rates and delivery times with vendors.
  • Prepared quotes for new products and services and composed budgets.
Hillel: The Foundation For Jewish Campus Life - Manager of Operations
Chapel Hill, NC, 02/2008 - 03/2010
  • Devised processes to boost long-term business success and increase profit levels.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
Scientific Games - Machine Operator
Missouri, MO, 08/2002 - 01/2005
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Manually set up machinery, lathes and grinders.
  • Followed tooling instructions and product specifications to determine and implement operational sequences.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Kept detailed production records and identified hold-ups.
Allegro Microsystems, Inc. - Material Handler
Marlborough, MA, 06/1999 - 12/2000
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Transported inventory items to appropriate locations.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Additional Information

I also have experience answering phone calls, customer service, computer microsoft words, making appointments for patients learn how to make files for patients my little experience working as a receptionist, and still working at the store, i work dealing with money cashing checks for customers paying bills, and printing money orders also westerunions.

Spanish :
Negotiated :

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School Attended

  • Lee County High School

Job Titles Held:

  • Scanning Coordinator
  • Manager of Operations
  • Machine Operator
  • Material Handler


  • GED

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