My name is Jessica Claire and I am an organized Scanning Coordinator with a driven work ethic and history of timely attendance. Reliable and dependable with excellent communication and teamwork skills. Friendly and helpful to deliver positive customer experiences. I am also Personable, friendly and solution-oriented customer service representative with over 2 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Skills
Negotiation
Supervision
Written Communication
Microsoft Office
Complaint resolution
Sales and marketing
Calm and Professional Under Pressure
Customer Data Confidentiality
Responding to Difficult Customers
De-escalation Techniques
Understanding Customer Needs
Efficient and Detail-Oriented
Multitasking and Prioritization
Customer Account Management
Building Customer Trust and Loyalty
Team-Oriented and Cooperative
Workstation Cleaning
Shampooing and Conditioning
Tool, Equipment and Surface Sanitizing
Time Management
Clear Communication
Work History
02/2021 to Current
Scanning CoordinatorKroger – Battle Ground, WA,
Completed price changes and maintained proper signage for product displays.
Conducted price audit scans and documented results in [Type] software.
Greeted customers and delivered excellent customer service to promote sales and repeat business.
Operated equipment such as box cutters, hand jacks, tape guns and scanners in alignment with company guidelines.
Addressed pricing discrepancies by researching original price and fixing inaccurate information.
Coordinated seasonal and promotional marketing collateral, including executing signing packages.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Accomplished production goals by working with speed and accuracy.
I have been working at Big Y Since 2015 and worked my way up.
I started off as a cashier, worked my way up to be working as a customer service representative and now im both a customer service representative/Head cashier and a scanning coordinator.
My responsibilities for this job are to separate sale tags weekly for the store, make sure every item in the store is ringing properly otherwise I email the proper department to fix the price.
I make sure to write on each tag if an item is discontinuing as well as doing aisle scans to see if the correct price is up on each item so we do not get customer complaints nor do we have to give anything away for free.
Welcomed, seated and prepared clients for services by snapping waterproof drape gown in place.
Sanitized and arranged scissors, combs, brushes and other styling tools in addition to sweeping and laundry.
Recommended styles and treatments based on clients' needs and appearances.
I started working at Hair in Fairfield, CT in June of 2020 helping assisting clients.
My responsibilities here are to wash clients hair, Brush their hair, Greet and communicate in a nice manner to make them feel at home in the hair salon.
I can assist the Hairdressers with highlights holding the foils to make the process go faster, I can apply glazes onto the clients.
As well as assisting with clients I Help with the laundry, restocking the products, helping the hairdressers clean up after each client to get ready for their next client, sweep the floor, etc.
10/2015 to Current
Customer Service RepresentativeBig Y World Class Market – City, STATE,
Set up and activated customer accounts.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
Trained new employees on procedures and policies to maximize team performance.
Answered a lot of inbound calls per day and directed to individuals or departments.
Processed returned items in accordance with store policy.
Answered phone calls to assist customers with questions and orders.
Scanned items quickly to keep lines moving and reduce overall wait time.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
I've been working at Big Y since 2015 and still currently there.
I started off as a cashier and worked my way up over the years.
I worked as a cashier for about 2 years and have been in the customer service desk for about 3 assisting customers with Western Union, Lottery, and Signing them up for a membership for Big Y's store card.
I also assist customers on where to go if they can not find a certain item, give them a raincheck if we do not have specific item in stock, etc.
Education
Expected in
High School Diploma: Bullard - Havens Technical High School - Bridgeport, CT GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
