Samsung Experience Consultant &Technician Resume Example

Conduct consumer facing activities- demonstrate key features, assist customers with setup of devices and trouble shoot issues. Conduct product training and knowledge transfer for sales reps to facilitate customer engagement and sales .Manage performance against established sales goals.

Build brand presence through interaction with retailer through merchandising, display maintenance and some POP and plan-o-gram compliance.Maintain knowledge of all client products in order to be a subject matter expert onsite.Make a significant impact on sales and improve the customers' buying experience.Demonstrate effective decision-making skills and the ability to reason and take action in resolving problems while exhibiting professional sound judgment.Complete call reports, paperwork, and on-going personal training in a timely manner, meeting all deadlines. Sales and training performance metrics.Educate and share product feature and benefit information with customers.Exhibit an energetic and enthusiastic attitude and friendly and positive interpersonal communication skills.Understand the needs of different types of customers they will encounter.Ability to setup customers' device based on their individual usage needs and interests