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samsung experience consultant resume example with 12+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary
Qualified call center customer service, technical support, and collections with 10+ years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.Sales Representative driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Skills
  • Positive and friendly
  • Retail Merchandising experience
  • People-oriented
  • Detail-oriented
  • Exceptional time management skills
  • Excellent work ethic
  • Strong conflict resolution skills
  • Fast learner
  • Skilled multi-tasker
  • Strong problem solving aptitude
  • Skilled in call center operations
  • Adheres to customer service procedures
  • Strong client relations
  • Strategic sales knowledge
Work History
09/2013 to 03/2020 Samsung Experience Consultant Spartannash | Coopersville, MI,
  • Dedicated cell phone, tablet, camera and computer sales professional with demonstrated success in retail management, product presentation, and customer service.
  • Worked with multiple tiers of management, merchants, and fellow employees to attain sales goals.
  • Trained fellow employees and consumers through classroom setting with demonstrations through consumer workshops
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Created cases and claims for damaged, lost or displaced packages
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Answered customer questions about product availability and shipment times.
01/2012 to 01/2013 Retail Wireless Consultant/ Assistant Manager Raymour & Flanigan Furniture | Southampton, PA,

  • Proven ability to assess client needs; establish rapport, build trust, and close deals.
  • Meet and exceed sales objectives and challenging goals.
  • Developed innovative and effective marketing programs; exceeded store sales quotas.
  • Successfully managed one of the highest-producing US Cellular Wireless dealer locations in the Knoxville market.
  • Created a team spirit within the stores that resulted in increased sales, long-term employees, and customer satisfaction.
  • Identified potential sales and cross-selling opportunities.

01/2008 to 01/2009 Personal Shopper Southwest Credit Group | San Angelo, TX,
  • Take inbound customer sales calls and process returns.
  • Received several Rose Clubs where customers called back to comment on the service I provided.
  • Had 98% or above customer service level on all monitored calls.
  • Always had at least 150% on suggestive selling wardrobe basics.
  • Maintained and updated customer service database.
  • Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
  • Engaged users and answered questions on website and in forums.

01/2005 to 01/2006 Customer Service Representative Guaranty Bancshares, Inc. | Austin, TX,
  • Take inbound customer service calls and process returns.
  • Made adjustments and monitored our consumer website.
  • Engaged users and answered questions on website and in forums.
  • Compiled and accurately entered electronic data.
  • Assisted customers with order placing.

01/2003 to 01/2004 Collection Agent Center For Diagnostic Imaging | Boca Raton, FL,
  • Outbound / Inbound calls to/from delinquent automobile accounts.
  • Obtained payments via checks over the phone.
  • Effectively managed a high-volume of inbound and outbound customer calls.

01/2000 to 01/2001 Credit Analyst Remedy Ruby Tuesday, INC | City, STATE,
  • Researched credit card batches to verify payment.
  • Processed credit cards for settlement.
  • Wrote notification memos to communicate research results to individual restaurants.
  • Coordinated between billing department and customers to resolve problems.

01/1999 to 01/2000 Account Executive Nova Information Systems | City, STATE,
  • Responded to customer requested information through effective communication.
  • Worked with multiple tiers of management, merchants, and fellow employees.
  • Created spreadsheets for analyzing types of calls taken and provided technical troubleshooting of equipment.
Education
Expected in 2013 Bachelor of Arts | Business Administration San Francisco State University, San Francisco, CA GPA:

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Resume Overview

School Attended

    Job Titles Held:

    • Samsung Experience Consultant
    • Retail Wireless Consultant/ Assistant Manager
    • Personal Shopper
    • Customer Service Representative
    • Collection Agent
    • Credit Analyst
    • Account Executive

    Degrees

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