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Samsung Experience Consultant Resume Example

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SAMSUNG EXPERIENCE CONSULTANT
Professional Summary
Qualified call center customer service, technical support, and collections with 10+ years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.Sales Representative driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Skills
  • Positive and friendly
  • Retail Merchandising experience
  • People-oriented
  • Detail-oriented
  • Exceptional time management skills
  • Excellent work ethic
  • Strong conflict resolution skills
  • Fast learner
  • Skilled multi-tasker
  • Strong problem solving aptitude
  • Skilled in call center operations
  • Adheres to customer service procedures
  • Strong client relations
  • Strategic sales knowledge
Work History
Samsung Experience Consultant, 09/2013 to Current
 Mosaic Samsung – Knoxville, TN
  • Dedicated cell phone, tablet, camera and computer sales professional with demonstrated success in retail management, product presentation, and customer service.
  • Worked with multiple tiers of management, merchants, and fellow employees to attain sales goals.
  • Trained fellow employees and consumers through classroom setting with demonstrations through consumer workshops
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Created cases and claims for damaged, lost or displaced packages
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Answered customer questions about product availability and shipment times.


Retail Wireless Consultant/ Assistant Manager, 01/2012 to 01/2013
 Priority Wireless - US Cellular – Knoxville, TN

  • Proven ability to assess client needs; establish rapport, build trust, and close deals.
  • Meet and exceed sales objectives and challenging goals.
  • Developed innovative and effective marketing programs; exceeded store sales quotas.
  • Successfully managed one of the highest-producing US Cellular Wireless dealer locations in the Knoxville market.
  • Created a team spirit within the stores that resulted in increased sales, long-term employees, and customer satisfaction.
  • Identified potential sales and cross-selling opportunities.

Personal Shopper, 01/2008 to 01/2009
 Talbots – Knoxville, TN
  • Take inbound customer sales calls and process returns.
  • Received several Rose Clubs where customers called back to comment on the service I provided.
  • Had 98% or above customer service level on all monitored calls.
  • Always had at least 150% on suggestive selling wardrobe basics.
  • Maintained and updated customer service database.
  • Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
  • Engaged users and answered questions on website and in forums.

Customer Service Representative, 01/2005 to 01/2006
 Manpower, Philips Consumer Electronics – Knoxville, TN
  • Take inbound customer service calls and process returns.
  • Made adjustments and monitored our consumer website.
  • Engaged users and answered questions on website and in forums.
  • Compiled and accurately entered electronic data.
  • Assisted customers with order placing.

Collection Agent, 01/2003 to 01/2004
 Accutel, Inc GMAC – Knoxville, TN
  • Outbound / Inbound calls to/from delinquent automobile accounts.
  • Obtained payments via checks over the phone.
  • Effectively managed a high-volume of inbound and outbound customer calls.

Credit Analyst, 01/2000 to 01/2001
 Remedy Ruby Tuesday, INC – Knoxville, TN
  • Researched credit card batches to verify payment.
  • Processed credit cards for settlement.
  • Wrote notification memos to communicate research results to individual restaurants.
  • Coordinated between billing department and customers to resolve problems.

Account Executive, 01/1999 to 01/2000
 Nova Information Systems – Knoxville, TN
  • Responded to customer requested information through effective communication.
  • Worked with multiple tiers of management, merchants, and fellow employees.
  • Created spreadsheets for analyzing types of calls taken and provided technical troubleshooting of equipment.
Education
Bachelor of Science: Computer Programming, Current
 University of Tennessee - Knoxville, TN
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Resume Overview

Companies Worked For:

  • Mosaic Samsung
  • Priority Wireless - US Cellular
  • Talbots
  • Manpower, Philips Consumer Electronics
  • Accutel, Inc GMAC
  • Remedy Ruby Tuesday, INC
  • Nova Information Systems

School Attended

  • University of Tennessee

Job Titles Held:

  • Samsung Experience Consultant
  • Retail Wireless Consultant/ Assistant Manager
  • Personal Shopper
  • Customer Service Representative
  • Collection Agent
  • Credit Analyst
  • Account Executive

Degrees

  • Bachelor of Science : Computer Programming , Current

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