Samsung Experience Consultant Resume Example
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SAMSUNG EXPERIENCE CONSULTANT
Professional Summary
Qualified call center customer service, technical support, and collections with 10+ years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.Sales Representative driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Skills
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Work History
Samsung Experience Consultant, 09/2013 to Current
Spartannash – Coopersville , MI
Spartannash – Coopersville , MI
- Dedicated cell phone, tablet, camera and computer sales professional with demonstrated success in retail management, product presentation, and customer service.
- Worked with multiple tiers of management, merchants, and fellow employees to attain sales goals.
- Trained fellow employees and consumers through classroom setting with demonstrations through consumer workshops
- Identified and solved technical issues with a variety of diagnostic tools.
- Created cases and claims for damaged, lost or displaced packages
- Remained up-to-date on the latest technologies and solutions applicable to company products.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Answered customer questions about product availability and shipment times.
Retail Wireless Consultant/ Assistant Manager, 01/2012 to 01/2013
Raymour & Flanigan Furniture – Southampton , PA
Raymour & Flanigan Furniture – Southampton , PA
- Proven ability to assess client needs; establish rapport, build trust, and close deals.
- Meet and exceed sales objectives and challenging goals.
- Developed innovative and effective marketing programs; exceeded store sales quotas.
- Successfully managed one of the highest-producing US Cellular Wireless dealer locations in the Knoxville market.
- Created a team spirit within the stores that resulted in increased sales, long-term employees, and customer satisfaction.
- Identified potential sales and cross-selling opportunities.
Personal Shopper, 01/2008 to 01/2009
Southwest Credit Group – San Angelo , TX
Southwest Credit Group – San Angelo , TX
- Take inbound customer sales calls and process returns.
- Received several Rose Clubs where customers called back to comment on the service I provided.
- Had 98% or above customer service level on all monitored calls.
- Always had at least 150% on suggestive selling wardrobe basics.
- Maintained and updated customer service database.
- Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
- Engaged users and answered questions on website and in forums.
Customer Service Representative, 01/2005 to 01/2006
Guaranty Bancshares, Inc. – Austin , TX
Guaranty Bancshares, Inc. – Austin , TX
- Take inbound customer service calls and process returns.
- Made adjustments and monitored our consumer website.
- Engaged users and answered questions on website and in forums.
- Compiled and accurately entered electronic data.
- Assisted customers with order placing.
Collection Agent, 01/2003 to 01/2004
Center For Diagnostic Imaging – Boca Raton , FL
Center For Diagnostic Imaging – Boca Raton , FL
- Outbound / Inbound calls to/from delinquent automobile accounts.
- Obtained payments via checks over the phone.
- Effectively managed a high-volumeof inbound and outbound customer calls.
Credit Analyst, 01/2000 to 01/2001
Remedy Ruby Tuesday, INC – City , STATE
Remedy Ruby Tuesday, INC – City , STATE
- Researched credit card batches to verify payment.
- Processed credit cards for settlement.
- Wrote notification memos to communicate research results to individual restaurants.
- Coordinated between billing department and customers to resolve problems.
Account Executive, 01/1999 to 01/2000
Nova Information Systems – City , STATE
Nova Information Systems – City , STATE
- Responded to customer requested information through effective communication.
- Worked with multiple tiers of management, merchants, and fellow employees.
- Created spreadsheets for analyzing types of calls taken and provided technical troubleshooting of equipment.
Education
Bachelor of Science: Computer Programming, Current
University of Tennessee - City, State
University of Tennessee - City, State
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Resume Overview
School Attended
- University of Tennessee
Job Titles Held:
- Samsung Experience Consultant
- Retail Wireless Consultant/ Assistant Manager
- Personal Shopper
- Customer Service Representative
- Collection Agent
- Credit Analyst
- Account Executive
Degrees
- Bachelor of Science : Computer Programming , Current
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