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salon manager resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Motivated Cosmetologist offering strong work ethic and positive attitude. Highly effective in fast-paced work environments. Licensed in Nebraska and over 8 years experience in day spas and salons.

Skills
  • Inventory controls and tracking
  • Commitment to quality and service
  • Problem-solving skills
  • Time management
  • Spreadsheet tracking
  • Fast-learner
Work History
Lead Stylist, 12/2011 to 11/2015
Levi Strauss & Co.Petaluma, CA,
  • Built strong and lasting rapport with guests through recommendations, consistent delivery of requested services, and exceptional results
  • Kept detailed records of customer information and services provided to give guests exceptional service
  • Assessed guest hair texture, treatment history and desired outcome to identify appropriate services
  • Evaluated guests needs and recommended treatments and plan to achieve a realistic desired result, while maintaining hair health
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences
  • Daily Booked average 95+%
  • Trained salon staff on Aveda Hair color lines
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
  • Booked appointments, answered phones, greeted clients, pre-booked guests, recommended home care products and services, handled payments and created client service tickets for salon
  • Open and closed salon
  • Ran weekly bank runs
  • Consulted with disgruntled clients to find and option to suite both parties
  • Went through 4MAT with Service providers to build a stronger understanding of learning and communication skills to build up team atmosphere
Certified Hair Color Educator, 07/2014 to 07/2017
Smartstyle Hair SalonsPunta Gorda, FL,
  • Trained and stayed up to date on new classes and modifications of classes
  • Networked with fellow Certified Hair Color Educators to brainstorm how to best deliver information while keeping learners engaged
  • Attended 2016 Global Education Summit
  • Created training program for Kush Salon and Spa to enhance their on-boarding of new hires
Executive Stylist - Full Time, 11/2015 to Current
Dark Horse Salon And SpaCity, STATE,
  • Built strong and lasting rapport with guests through consistent recommendations, delivery of requested services, and exceptional results
  • Had steady clientele of 140+ return guests
  • Pre-booking average 90%
  • Daily booked average 95%
  • Assessed guest hair texture, treatment history and desired outcome to identify appropriate services
  • Educated guests about products and self-maintenance for healthy hair based on needs and preferences
  • Recorded notes for future reference, including guest preferences and services delivered
  • Supported reception efficiency by taking phone calls, , booking appointments, greeting guests, pre-booking appointments, and handling payments
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
  • Consult with fellow service providers on hair color formulas, science of hair color, different cutting and coloring techniques to achieve desired results
  • Stay up do date on current Aveda products to give the best service and education to guests and fellow service providers
  • Offer training of Aveda hair color lines as well as cutting techniques to new on boarding stylists
Salon Manager, 01/2017 to Current
Dark Horse Salon And SpaCity, STATE,
  • Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies, including use of social media
  • Set up system to analyze and track profitability of marketing strategies
  • Consulted with customers to assess needs and recommend specific services/products
  • Research salon business practices and update where needed to stay competitive
  • Recorded bi-weekly/monthly supply and inventory needs and made regular orders
  • Provided staff coaching, mentoring and consultation to enhance quality of service and professional development
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Organized Bridal Parties and Spa Days
  • Processed Bi-Weekly Payroll and helped with reconciling bank statements
  • Met with Aveda SDPs, listened to content from Aveda Owner Calls, and coached information back to staff in monthly meetings and one on ones
  • Consulted with disgruntled guests and service providers to find a remedy to suite all parties
  • Lead 3 Qunity 17 % challenges with service providers
Education
Nail Technician License: Nail Technology, Expected in 06/2011
The Original La'James - Mason City, IA,
GPA:
Cosmetology License: Cosmetology, Expected in 12/2011
The Original LA James - Mason City, IA,
GPA:
Accomplishments
  • Worked NYFW with Jon Reyman and the Aveda team in 2017, 2018, 2019
  • Taken numerous business, color, cutting, and styling classes through Aveda Education
  • Completed Aveda Certified Hair Color Educator Training with Rebecca Yarwood

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Resume Overview

School Attended

  • The Original La'James
  • The Original LA James

Job Titles Held:

  • Lead Stylist
  • Certified Hair Color Educator
  • Executive Stylist - Full Time
  • Salon Manager

Degrees

  • Nail Technician License
  • Cosmetology License

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