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Sales Team Member/ HR Assistant Back-up Resume Example

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SALES TEAM MEMBER/ HR ASSISTANT BACK-UP
Summary
Skilled Administrative Assistant with experience in the Retail industry. Familiar with Microsoft Office, KRONOS System, CAPS System, CIS System. Types 25-30 wpm .
Qualifications
  • Accurate money handling
  • Microsoft Office proficiency
  • Professional and mature
  • Results- Oriented Resourceful
  • Dedicated team player
  • Outgoing personality
  • Enthusiasm
Relevant Experience
  • Supervision Supervised team of three staff members.
  • Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Counseling Served as student mentor and counselor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions.
Experience
August 2015 to Current
Toys R UsPhiladelphia, PASales Team Member/ HR Assistant Back-up
  • Met incoming customers and provided immediate assistance.
  • Completed purchases with cash, credit and debit payment methods.
  • Trained all new sales employees on effective techniques.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Provided expert product and service information.
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.

January 2015 to May 2015
Tilden Middle SchoolPhiladelphia, PAFront Desk Aide
  • Welcomed parents and visitors at the front desk, have them sign in and show a form of I.D.
  • Directed parents and visitors to the main office or other locations in the school.
  • Entered students' information in the Scholar Chip System daily if students are late or do not have I.D.
  • Maintained the front desk and reception area in a neat and organized fashion.
June 2011 to March 2014
DOTSPhiladelphia, PASenior Sales Associate/Sales Associate
  • Welcomed customers and suggest outfits and accessories to coordinate with their selections
  • Provided efficient and accurate service at the register
  • Complimented the customer's selections and informed them of our shipment days
  • Received cash, checks, and credit cards for transactions from customers and employees
  • Received customers 'complaints and resolved complaints when possible
  • Issued credit and cash refunds to customers for returned merchandise
  • Described merchandise and explained operation of merchandise to customers
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
  • Placed special orders and called other stores to find desired items
  • Replenished floor stock and processed shipments to ensure product availability for customers.
June 2008 to February 2010
CITE Business SchoolPhiladelphia, PAAssistant Administrative Career Support Advisor
  • Entered students' hours in the KRONOS System weekly
  • Case Managed and helped students with issues such as transportation, housing, child care, and family , then enter the information in the CAPS System
  • Helped students find out when food cash, transportation, and book fee benefits was received on their ACCESS Card through the CIS System
  • Make appointments for students to go to The Career Wardrobe and Dress for Success for students to receive clothing for job training and interviews
  • Received payments from students for book fees
  • Recruited and gave site visits to students for future classes
  • Maintained logs of completed work and job search activities
  • Complied, sorted and stored completed documents in appropriate locations.
January 2008 to June 2008
CITE Business SchoolPhiladelphia, PAClerical Intern
  • Maintained logs of completed work and job search activities.
  • Organized files, developed spreadsheets and forms, faxed reports, scanned documents and stored completed documents in appropriate locations.
  • Made copies, sent faxes , and handled all incoming and outgoing correspondence.
  • Answered telephones and made sure all calls and messages went to the appropriate person.
Education
01/2008
CITE Business School
Philadelphia, PAWord Processing
Learned how to be efficient in Microsoft Office
Community College of Philadelphia
Philadelphia, PAEarly Childhood EducationPursuing Degree, Earned 34 credits
2000
St Maria Goretti High School
Philadelphia, Pa
High School DiplomaGPA: Graduated with Honors *Vice President of the Language of Dance ProgramGraduated with Honors *Vice President of the Language of Dance Program
Skills
Administrative Assistant, Make appointments, benefits, book, child care, credit, fashion, faxes, forms, KRONOS, ACCESS, Microsoft Office, office, neat, payroll, policies, reception, Retail, spreadsheets, team player, telephones, transportation
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Resume Overview

Companies Worked For:

  • Toys R Us
  • Tilden Middle School
  • DOTS
  • CITE Business School

School Attended

  • CITE Business School
  • Community College of Philadelphia
  • St Maria Goretti High School

Job Titles Held:

  • Sales Team Member/ HR Assistant Back-up
  • Front Desk Aide
  • Senior Sales Associate/Sales Associate
  • Assistant Administrative Career Support Advisor
  • Clerical Intern

Degrees

  • Word Processing
    Early Childhood Education
    High School Diploma

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