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Sales Support Supervisor Resume Example

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SALES SUPPORT SUPERVISOR
Professional Summary

Effective team player; able to get things done. I am an organized, strategic thinker, who acts as an instrument in providing individual support to our sales support team, looking to secure a position which successfully will deploy my skill sets and passion.

Experience
XPO LOGISTICS (formally Con-way Freight) April 2013 to Current Sales Support Supervisor
Ann Arbor, MI
  • Provide supervision, training and direction to the Sales Support Specialists.
  • Work collaboratively with all levels and departments to include executives, management, Account Executives as well as other departments such as BA and Pricing.
  • Monitor staff performance and take proactive steps to professionally develop the team.
  • Provide advanced analytics to sales management that will help measure and understand focus areas relative to the current sales strategy.
  • Transition department from a reactive support approach to a proactive support approach, set goals and monitor progress Maintain regular communication with the Local & National Directors of Sales to ensure effective utilization of sales support team.
XPO LOGISTICS (formally Con-way Freight) August 2009 to April 2013 Strategy / LEAN Coordinator
Ann Arbor, MI
  • Developing and tracking the key Strategic metrics to measure functional areas' progress towards achieving the strategy.
  • Creating and Querying data warehouse and other data sources for strategic reporting and analysis.
  • Design, build, and implement tools to enable improved strategic tracking and reporting.
  • Project management of strategic initiatives including work planning, issue tracking, and status reporting.
  • Key communication contact for PMO requirements.
  • Key SWI and Non-Standard site coordinator for new adds/deletes/modifications Responsible for creation and publication of training guides for both the PMO and LEAN units.
XPO Logistics (formally Con-way Freight) December 2008 to August 2009 Sales Support Analyst
Ann Arbor, MI
  • Support 13 Regional Sales Managers
  • Responsibilities including Account Executive (AE) feedback from Sales interaction with customers Reporting AE's RFP counts.
  • Assist in producing PowerPoint presentations.
  • Reporting Revenue Potential vs.Actual Revenue produced by Regions.
  • Complete Territory assignment requests from AE's.
  • Help coordinate Regional meetings (create ER's to pay for events).
XPO LOGISTICS (formally Con-way Freight) January 2008 to December 2008 Solutions Engineer
Ann Arbor, MI
  • Develop logistics solutions for Con-way to improve revenue position, improve customer satisfaction, and improve quality.
  • Creating cost solution recommendations to some of our client's largest customers.
  • Analyze real-time data across a large distribution chain both nationally and internationally.
  • Communicate solution options back to team lead and/or Manager of Solutions Engineering.
  • Analyzing failure samples of data (e.g., customer service, process management, etc.) and assist determining root cause.
CHRYSLER CORPORATION April 2007 to December 2007 Launch Coordinator
Detroit, MI
  • Manage cross-functional team to assure successful launch of a New Truck Program from prototype phase to production phase for Electrical System.
CHRYSLER CORPORATION May 1999 to April 2007 Product Release Engineer
Detroit, MI
  • Responsible for the design, development, and release of the Jeep Wrangler's instrument panel, chassis, engine,transmission, and battery wiring systems.
  • Design and packaging of electrical devices, connectors, grounds, thermal shields, and brackets using best practices.
  • Reduced warranty and improved quality by tracking customer claims and resolving issues through my Greenbelt Training Reduced variable cost by $500K/yr through the redesign of I/P, Engine, and Battery Wiring Systems Work on a team with both Purchasing and Suppliers to design, release, and launch new products Maintained Device Transmittal Database for updates in wiring concerning circuit and connector changes.
  • Vehicle Build Coordinator/ Jeep and Truck Powertrain Electrical Engineering.
CHRYSLER CORPORATION June 1996 to May 1999 Bill of Material Specialist
Detroit, MI
  • Worked to develop a new computerized editing process to better track BOM's, part weight, release timing, and torque.
  • Analyzed and Reported cost, weight, and investment for new vehicle programs through RICS and APCN tracking.
  • Maintain electrical vehicle development test fleet including test scheduling and ordering based off DV and PV plan.
  • Engineering support in Vehicle Design including validation testing for Cooling Department Responsible for data acquisition, data analysis, and test reporting.
  • Vehicle test trip co-leader, responsible for organizing personnel and vehicle instrumentation.
Education
THE UNIVERSITY OF MICHIGAN - DEARBORN 1996 Bachelor of Business Administration: Management-Marketing concentration

Management Marketing
Highlights

*Obtained 96% Engagement score from my 9 direct reports

*Created a trusting open door policy that the team feels good about.

*Motivates team to continue with a positive work environment

*Facilitated NASS move position to AnnArbor

*Process Owner for WIN process and for Monitor & Adjust Process

*Created Sales SharePoint for all sales areas to use.

*Created AE Separation process.

*Streamlined reporting to allow better use of time

*Assisted in the creation and governance of the Strategy room.

*Track and communicate of the key metrics status

*Responsible for the creation of all non-standard LEAN SharePoint sites.

*Creator of the global SWI change log to communicate to the field.

*Co-led the introduction and execution of the Business Acumen Kaizen event.


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Resume Overview

Companies Worked For:

  • XPO LOGISTICS (formally Con-way Freight)
  • XPO Logistics (formally Con-way Freight)
  • CHRYSLER CORPORATION

School Attended

  • THE UNIVERSITY OF MICHIGAN - DEARBORN

Job Titles Held:

  • Sales Support Supervisor
  • Strategy / LEAN Coordinator
  • Sales Support Analyst
  • Solutions Engineer
  • Launch Coordinator
  • Product Release Engineer
  • Bill of Material Specialist

Degrees

  • Bachelor of Business Administration : Management-Marketing concentration

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