sales support representative iii resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced Office Management and Administration Professional with twenty-four years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable. Works effectively with cross-functional teams in ensuring operational and service excellence.

  • Records management
  • Customer Relations
  • Strategic Planning
  • Scheduling
  • Case Management
  • Client Needs Assessment
  • Medical Records Management
  • Insurance Knowledge
  • Interpersonal and written communication
  • Medicare and Medicaid applications
  • Knowledge of medical terminology
  • Administrative support
  • Project Management
  • Excellent multi-tasking ability
  • Organizational skills
  • Office administration
  • Staff Management
  • Team Leadership
  • Training and Development
Work History
02/2017 to Current Sales Support Representative III Meddata | Grand Rapids, MI,
  • Utilized effective communication and active listening skills to build a positive relationship with members and their agents.
  • Served as liaison for career agents for clients and referred prospects regarding benefit questions, agent contact information as well as assistance with directing members to appropriate department.
  • Managed office operations while scheduling appointments for career agents for both in and out of the office.
  • Coordinated special projects such as volunteer events and member events in the office.
  • Assisted in arranged Pre-AEP conferences for external agents and brokerage agencies.
  • Maintained physical filing systems for all Oklahoma career agents.
  • Established new inventory storage system for sales materials and office supplies creating a more efficient and budget friendly system.
  • Arranged office equipment repair and maintenance with vendors.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to agents, agencies and members.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
08/2016 to 01/2017 Bilingual Patient Advocate Baptist Health | Bryant, AR,
  • Collected and reviewed patient information to assess eligibility for special programs.
  • Helped patients complete applications to file for disability and the hospital's charity fund to pay for their hospital bill.
  • Maintained documentation on patient activities coverage issues.
  • Entered details into computer systems to detail patient's coverage issues and actions taken if any.
  • Responded to patient questions regarding any available services they may eligible for with compassionate and knowledgeable service.
  • Reviewed medical charts for patients possible eligibility for disability.
  • Followed-up with patients after discharge to try and obtain a completed patient screening if admitted and discharged after hours or on weekends.
12/2013 to 07/2016 Secretary II Interior Architects | New York, NY,
  • Completed daily new employment reports for non-custodial parents on pending cases.
  • Completed daily review of arrest reports locations of non-custodial parents on pending cases and for possible change in custodial parent.
  • Communicated with process servers, family members and other DHS agencies.
  • Entered case notes into state database system after any and all communication with parties involved including updated contact information provided.
  • Conducted thorough research using diverse resources to locate non-custodial parents.
  • Participated in office administrative court proceedings to establish child support per Oklahoma guidelines and formula.
  • Maintained high level of confidentiality in all client cases, following strict guidelines and recommendations.
  • Assisted with all Spanish speaking parties to interpret for caseworkers.
  • Documented all progress in treatment plans, educational and recreational activities and maintained updated case records.
10/1997 to 08/2011 Office Manager Kamer Zucker & Abbott | City, STATE,
  • Managed office operations while scheduling appointments for Managing Partner.
  • Sourced vendors for special project needs and helped negotiated contracts.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to Managing Partner or supervising attorney.
  • Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
  • Organized weekly litigation meetings for all attorney including catering.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Assisted Managing Partners with interviewing potential support staff employees, asking appropriate questions and providing feedback after interviews.
  • Screened calls and emails and initiated actions to respond or direct messages for Managing Partner.
  • Organized and coordinated yearly off-site conference for clients.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Streamlined operations and prioritized tasks, giving Managing Partner color-coded binders for financial reports.
  • Maintained and updated firm's litigation calendar noting deadlines for responsive pleadings, motions and other important deadlines.
  • Scheduled and coordinated meetings between attorneys and clients, including setting up refreshments and preparing materials.
  • Processed support staff payroll time reports for Managing Partner.
Expected in to to High School Diploma | El Rancho High School, Pico Rivera, CA GPA:
  • Life and Health Producer Oklahoma License - Aust 2017 to present
Native or Bilingual

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Resume Overview

School Attended

  • El Rancho High School

Job Titles Held:

  • Sales Support Representative III
  • Bilingual Patient Advocate
  • Secretary II
  • Office Manager


  • High School Diploma

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