, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Experienced Office Management and Administration Professional with twenty-four years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
Records management
Customer Relations
Strategic Planning
Scheduling
Case Management
Client Needs Assessment
Medical Records Management
Insurance Knowledge
Interpersonal and written communication
Medicare and Medicaid applications
Knowledge of medical terminology
Administrative support
Project Management
Excellent multi-tasking ability
Organizational skills
Office administration
Staff Management
Team Leadership
Training and Development
Work History
02/2017 to CurrentSales Support Representative IIIMeddata | Grand Rapids, MI,
Utilized effective communication and active listening skills to build a positive relationship with members and their agents.
Served as liaison for career agents for clients and referred prospects regarding benefit questions, agent contact information as well as assistance with directing members to appropriate department.
Managed office operations while scheduling appointments for career agents for both in and out of the office.
Coordinated special projects such as volunteer events and member events in the office.
Assisted in arranged Pre-AEP conferences for external agents and brokerage agencies.
Maintained physical filing systems for all Oklahoma career agents.
Established new inventory storage system for sales materials and office supplies creating a more efficient and budget friendly system.
Arranged office equipment repair and maintenance with vendors.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Prepared packages for shipment, pickup and courier services for prompt delivery to agents, agencies and members.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
08/2016 to 01/2017Bilingual Patient AdvocateBaptist Health | Bryant, AR,
Collected and reviewed patient information to assess eligibility for special programs.
Helped patients complete applications to file for disability and the hospital's charity fund to pay for their hospital bill.
Maintained documentation on patient activities coverage issues.
Entered details into computer systems to detail patient's coverage issues and actions taken if any.
Responded to patient questions regarding any available services they may eligible for with compassionate and knowledgeable service.
Reviewed medical charts for patients possible eligibility for disability.
Followed-up with patients after discharge to try and obtain a completed patient screening if admitted and discharged after hours or on weekends.
12/2013 to 07/2016Secretary IIInterior Architects | New York, NY,
Completed daily new employment reports for non-custodial parents on pending cases.
Completed daily review of arrest reports locations of non-custodial parents on pending cases and for possible change in custodial parent.
Communicated with process servers, family members and other DHS agencies.
Entered case notes into state database system after any and all communication with parties involved including updated contact information provided.
Conducted thorough research using diverse resources to locate non-custodial parents.
Participated in office administrative court proceedings to establish child support per Oklahoma guidelines and formula.
Maintained high level of confidentiality in all client cases, following strict guidelines and recommendations.
Assisted with all Spanish speaking parties to interpret for caseworkers.
Documented all progress in treatment plans, educational and recreational activities and maintained updated case records.
10/1997 to 08/2011Office ManagerKamer Zucker & Abbott | City, STATE,
Managed office operations while scheduling appointments for Managing Partner.
Sourced vendors for special project needs and helped negotiated contracts.
Resolved issues through active listening and open-ended questioning, escalating major problems to Managing Partner or supervising attorney.
Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
Organized weekly litigation meetings for all attorney including catering.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Assisted Managing Partners with interviewing potential support staff employees, asking appropriate questions and providing feedback after interviews.
Screened calls and emails and initiated actions to respond or direct messages for Managing Partner.
Organized and coordinated yearly off-site conference for clients.
Promoted team productivity by keeping supplies organized and well-stocked.
Streamlined operations and prioritized tasks, giving Managing Partner color-coded binders for financial reports.
Maintained and updated firm's litigation calendar noting deadlines for responsive pleadings, motions and other important deadlines.
Scheduled and coordinated meetings between attorneys and clients, including setting up refreshments and preparing materials.
Processed support staff payroll time reports for Managing Partner.
Education
Expected in High School Diploma | El Rancho High School, Pico Rivera, CAGPA:
Certifications
Life and Health Producer Oklahoma License - Aust 2017 to present
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