To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Resourceful Team Member with proven history of reliability and excellent work ethic. Dedicated to quality assurance and maximizing daily progress. Expert in communication skills, customer service, sales and learning new task quickly.
Skills
Customer Service
Attention to Detail
Strong Communication and Interpersonal Skills
Sales and Promotions
Building Customer Relationships and Loyalty
Excellent Written and Verbal Communication
Organization & Management
Team Leadership
Problem Solving
Computer Proficiency and Microsoft Office
Excel
Power Point
Google Docs/Sheets
Constant Contact
Aseptic technique and policies and procedures
Pharmacy Technician Board Certified
NC Board of Pharmacy Registered
Work History
Sales Support Representative, 10/2018 to Current Choptank Transport – Easton, MD,
Initiates communications with sales leads via phone call and electronic mediums, providing information on promotions and approved special offers.
Tackles customer concerns and responded to inquiries within 2 hours to provide immediate issue resolution.
Creates weekly e-blast with product specials through Constant Contact.
Uploads new product line to customers via Excel.
Prepares new product presentations to customers via Power Point.
Represents company as sales representative in showroom during High Point Furniture Market.
Organizes and manages Amp app with current inventory line up.
Certified Compounding Pharmacy Technician /Educator, 05/2009 to 07/2021 Healthcare Partners – Santa Ana, CA,
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
Counted and labeled prescriptions with correct item and quantity.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Entered and processed patients' prescriptions into internal system.
Counted, measured, and compounded medications following standard procedures.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Developed network of medical professionals whose referrals led to average increase of patients per quarter.
Collected co-payments or full payments from customers.
Communicated instructions to patients or caregivers about proper use and storage of drugs.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Created leave behind materials for pursued providers.
Called upon prescribers to inform them of formulas that may benefit their patients' needs.
Coordinated lunch and learn events between pharmacist and provider practices which helped business grow.
Certified Pharmacy Technician, 07/2008 to 08/2015 First Midwest Bank – Plainfield, IL,
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Stocked, labeled and inventoried medication to keep accurate records.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Reviewed and verified customer information and insurance provider information.
Communicated directly with doctors offices via telephone, fax, and email.
Maintained drug inventory levels by ordering necessary medications and supplies.
Collected co-payments or full payments from customers.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Coordinated verification and filling of more than 300 daily prescriptions in high-volume community pharmacy environment.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Bank Teller, 06/2006 to 11/2007 State Employees Credit Union – City, STATE,
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