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Sales Support Representative Resume Example

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SALES SUPPORT REPRESENTATIVE
Professional Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Resourceful Team Member with proven history of reliability and excellent work ethic. Dedicated to quality assurance and maximizing daily progress. Expert in communication skills, customer service, sales and learning new task quickly.

Skills
  • Customer Service
  • Attention to Detail
  • Strong Communication and Interpersonal Skills
  • Sales and Promotions
  • Building Customer Relationships and Loyalty
  • Excellent Written and Verbal Communication
  • Organization & Management
  • Team Leadership
  • Problem Solving
  • Computer Proficiency and Microsoft Office
  • Excel
  • Power Point
  • Google Docs/Sheets
  • Constant Contact
  • Aseptic technique and policies and procedures
  • Pharmacy Technician Board Certified
  • NC Board of Pharmacy Registered
Work History
10/2018 to Current
Sales Support RepresentativeCompany Name – City, State
  • Initiates communications with sales leads via phone call and electronic mediums, providing information on promotions and approved special offers.
  • Tackles customer concerns and responded to inquiries within 2 hours to provide immediate issue resolution.
  • Creates weekly e-blast with product specials through Constant Contact.
  • Uploads new product line to customers via Excel.
  • Prepares new product presentations to customers via Power Point.
  • Represents company as sales representative in showroom during High Point Furniture Market.
  • Organizes and manages Amp app with current inventory line up.
05/2009 to 07/2021
Certified Compounding Pharmacy Technician /EducatorCompany Name – City, State
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Counted and labeled prescriptions with correct item and quantity.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Entered and processed patients' prescriptions into internal system.
  • Counted, measured, and compounded medications following standard procedures.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Developed network of medical professionals whose referrals led to average increase of patients per quarter.
  • Collected co-payments or full payments from customers.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Created leave behind materials for pursued providers.
  • Called upon prescribers to inform them of formulas that may benefit their patients' needs.
  • Coordinated lunch and learn events between pharmacist and provider practices which helped business grow.
07/2008 to 08/2015
Certified Pharmacy TechnicianCompany Name – City, State
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Collected co-payments or full payments from customers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Coordinated verification and filling of more than 300 daily prescriptions in high-volume community pharmacy environment.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
06/2006 to 11/2007
Bank TellerCompany Name – City, State
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records on demand, including account statements and copies of checks.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Placed orders for customer checks and verified starting numbers.
  • Reconciled cash drawer and resolved discrepancies.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Processed customer transactions promptly, minimizing wait times.
Education
05/2009
Pharmacy Technology
Guilford Technical Community College - City, State
05/2004
High School Diploma
Randleman High School - City, State
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Resume Overview

School Attended

  • Guilford Technical Community College
  • Randleman High School

Job Titles Held:

  • Sales Support Representative
  • Certified Compounding Pharmacy Technician /Educator
  • Certified Pharmacy Technician
  • Bank Teller

Degrees

  • Pharmacy Technology
    High School Diploma

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