sales support representative resume example with 15 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
More than 10 years of outstanding experience in banking, finance and customer service with recognized strengths in account maintenance, problem-solving skills, maintaining great customer relations, sales support and planning and implementing innovative procedures and solutions.
*Flexible, dedicated and detail oriented team player with the ability to think creatively and work under pressure, independently or in a team environment.
*Possess solid computer skills with in depth experience in multiple software usage combined with excellent oral and written communication skills in multiple languages.
*Received multiple recognitions as a standout performer from the Management for customer satisfaction, efficiency in creating account reports, effective communications and fraud detection skills.
*Led sales referral goals in the branch and received recognition from coworkers for team effort.
Highlights
Operating Systems - Windows 7, Windows 2000/XP, Windows Vista, Windows 2010, Windows RT.
Software - Microsoft office 2003, 2007, 2010, 2013 including MS word, MS Excel, Outlook, MS Access, Lotus Notes, Synergy, Synapses, Citrix, Metavante, Mobius and Web Browsers (Internet Explorer, Netscape, Firefox, Google Chrome)
Typing: 40 - 50/ Min
Experience
Sales Support Representative, 12/2016 to Present Choptank Transport – Tampa, FL,
Main Liaison between sales representatives, internal support departments and the customers.
Assist in the process of applications, documentation, and fundings for sales representatives.
Communicate credit notification and funding updates to equipment dealers and end user customers.
Assist in closing transactions with the end user and dealer from quote to final funding.
Point person for dealer and program customer service inquiries and problem resolution.
Train new hires and/or existing sales teams on preparation of funding of Sales Programs.
Assume job responsibilities for sales representatives when they are out of the office.
Customer Service Representative, 12/2015 to 11/2016 Laz Parking – Durham, NC,
Working in a busy inbounds call center of BNY Mellon that handles Prudential Alliance Accounts where the duties include answering high volume of incoming calls from account holders and brokers related to account information, account updates, daily transactions, draftbook orders, placing check stops and 1099 tax information while adhering to a pleasant and professional phone demeanor and complying with the company privacy guidelines and policies.
Handling calls and creating death reports of account holders and providing information to beneficiaries for death claims with professional, sympathetic and supportive attitude.
As a one stop resolution for clients issues, working in collaboration with claim units and operation areas to resolve complex and extensive researches for cases related to check fraud, adjustment discrepancies, tax, interests and transaction disputes and accounts abuse along with web access technical support.
Documenting each call and updating database notes with high degree of accuracy and correct information.
Keeping account holders informed by providing them with their requests status updates and progress reports with outbound calls and documenting details on their accounts.
Meeting and maintaining monthly individual/ team call standard goals and successfully adapting to frequently changing procedures and completing compliance trainings in timely a manner.
Meeting up with managers for regular one on one session to discuss performance management, progress and feedbacks.
Client Service Rep. /Check Services Clerk, 04/2011 to 08/2015 Geo Group Inc. – Longmont, CO,
Performed extensive research and reconcilement procedures to resolve errors and differences in check processing and account balances involving transactions related to ACH, EFT, Wires, ATMs, Lockbox, Remote Capture Deposit, Returns and Collections, Foreign Items , Positive and Reverse positive pay files in a timely manner.
Handled heavy volume of inquiry calls through multiple queues from external and internal clients related to account maintenance, transactions, check verifications, account discrepancies, fraud activities and helped with technical issues by following precise Government, Company and Privacy guidelines.
Investigated and resolved multiple time sensitive assignments involving account transaction discrepancies, charges disputes and reconciliation issues while keeping clients updated through detailed correspondence and documenting case progress thoroughly on the database with relevant information until they were fully resolved.
Placed stop payments, created call data entries and tracked call logs, completed fraud detection reports and filed Incident Reports in a timely manner.
Verified and executed wire transfers, ordered and modified bank products for clients, took meeting minutes and made quality control phone calls.
Trained new hires and wrote and reviewed procedures for various functions.
Prepared monthly statistical reports for opened and close accounts.
Actively took part in special projects assigned by Management as needed due to company expansion.
Customer Service Specialist, 10/2010 to 04/2011 Washington Federal – Show Low, AZ,
Completed high volume branch requests for various account maintenance services for both personal and commercial accounts including ATM/Debit card management, account maintenance, remote deposit inquiries and researching fraud related activities.
Handled inbound calls and resolved inquiries submitted by clients via Republic Bank website related to Online banking, ATM cards, bill pay setup, resetting pin and accounts lockouts.
Verified and executed Wire transfers and ACH/ EFT requests.
Opened and managed Escrow 1031 accounts as well as Lease Sub accounts.
Updated, scanned and filed documents electronically for record keeping and audit purposes.
Personal Banker, 01/2007 to 06/2010 Intrust Bank – Augusta, KS,
Provided quality customer service by matching appropriate Bank products, services and features based on financial needs of the existing and prospective clients.
Opened new personal, commercial and IRA accounts by following accurate policies and company guidelines.
Actively participated in cross-selling, telemarketing and referring sales opportunities to other line of business representatives as appropriate.
Executed daily transactions including deposits, withdrawals, loan payments, check cashing and issuing various monetary instruments by following precise company guidelines.
Corresponded with customers through emails and answered their phone inquiries.
Performed monthly branch audits, daily ATM settlements, processed night deposits, operated and settled coin counting machines and commercial shredder.
Scanned and sent daily branch work electronically for processing via Remote Capture Deposit.
Teller/Assistant Head Teller, 01/2006 to 05/2007 PNC Bank – City, STATE,
Coordinated daily cash vault reconciliations at a high volume location, performed weekly and monthly audits, initiated cash orders and shipments, processed night deposits, ATM settlements and resolved teller differences and transaction errors.
Executed daily customer transactions including deposits, withdrawals, fund transfers, payments, bond redemption, certificate of deposits and cashing checks by following accurate bank policies and procedures.
Educated clients with current banking products and services and resolved account inquiries in a timely manner.
Actively promoted company products and services to meet branch as well as personal sales goals successfully.
Trained new hires, ordered office supplies, updated and secured sensitive customer documents.
Answered phones inquiries, prepared mails and forwarded messages to appropriate areas.
Teller, 03/2005 to 12/2005 Beneficial Savings Bank – City, STATE,
Processed daily transactions for customers such as deposits, withdrawals, fund transfers and cashed checks according to the company policies and guidelines.
Assisted with opening new accounts, issued traveler's checks, cashier's checks, money orders, visa gift cards and cash advances by following appropriate company fee policies.
Participated actively in bringing in new referrals for sales goals to increase branch productivity.
Performed daily settlements of cash vaults, ATMs, night deposits and coin counting machines.
Addressed and resolved account related customer issues in a timely manner.
Handled incoming calls and forwarded messages to appropriate areas as needed.
Education
High School Diploma: , Expected in 1995 to Girls Higher Secondary School - , GPA:
Completed three months certified course in Windows'95 from Aptech Computer Institution, Kathmandu, Nepal (1996)
Completed certified Course in Windows2000, Oracle and SQL programs from Aptech Computer Institution, Kathmandu, Nepal (2001): , Expected in to - , GPA:
Languages
Fluent in English, Nepali, Hindi and Bengali
Skills
ATM, banking, call center, cashier, Citrix, closing, credit, clients, customer service, database, Debit, documentation, Fluent in English, features, financial, Government, Hindi, Internet Explorer, notes, Lotus Notes, access, MS Access, MS Excel, money, Microsoft office, office, Outlook, Windows 7, Windows, Windows 2000, Windows2000, Windows'95, MS word, Netscape, Operating Systems, Oracle and SQL, performance management, policies, problem resolution, progress, quality, quality control, record keeping, researching, research, selling, Sales, settlements, tax, technical support, telemarketing, phones, phone, Typing, Vista, Web Browsers, website
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Resume Overview
School Attended
Girls Higher Secondary School
Job Titles Held:
Sales Support Representative
Customer Service Representative
Client Service Rep. /Check Services Clerk
Customer Service Specialist
Personal Banker
Teller/Assistant Head Teller
Teller
Degrees
High School Diploma
Completed three months certified course in Windows'95 from Aptech Computer Institution, Kathmandu, Nepal (1996)
Completed certified Course in Windows2000, Oracle and SQL programs from Aptech Computer Institution, Kathmandu, Nepal (2001)