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Sales Support / Purchasing Agent Resume Example

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SALES SUPPORT / PURCHASING AGENT
Summary
Highly experienced Project Manager / Purchasing Agent / Customer and Sales Support Specialist Gifted in dealing with difficult personalities while staying calm and focused Able to perform under tight deadlines with a customer-focused finesse Adept at building trust and approaching client relationships with diplomacy and able to deliver tough messages with tact Excellent problem-solving, analytical, and critical thinking ability Strong organizational/administrative skills Highlights Project Management Analytical Skills Customer Relations Sales Support Specialist Business & IT Planning Complex Problem Solving Buying/Procurement Account Management
Skills
  • Proficiency in Microsoft productivity software to include: Word, Excel, PowerPoint, Project, Outlook, and
  • SharePoint
  • Proficient in NetSuite ERP Software
  • Proficient in QuickBooks, WebEx, GoToMeeting, Skype, and Social Media
  • Ability to multi-task in a high stress, fast paced environment
  • Facilitation and diplomacy
  • Demonstrated leadership abilities
Experience
Sales Support / Purchasing Agent05/2016 to Current
Cleveland-Cliffs Inc.Weirton , WV
  • Provide high quality sales support and purchase hardware and software for an Information Technology company Develop, maintain, and enhance strong customer relations through personal interactions Establish and modify quotes by entering configurations and pricing for computer hardware and software Prepare and process purchase orders by verifying pricing and obtaining recommendations from suppliers for substitute items when needed Expedite requests for rush orders and alter sales orders and shipping data as needed Manage relationships with key suppliers to maintain quality of goods, timely delivery and compliance to terms of contracts Primary product lines include: Hewlett Packard, Cisco, Lenovo, Dell, Toshiba, and Microsoft.
Performance Manager / Purchasing Agent11/2013 to 11/2014
Cleveland-Cliffs Inc.Follansbee , WV
  • Provided high quality sales support for four Sales Representatives for an Information Technology company Created purchase orders totaling over $2 million in sales per year Negotiated with vendors daily and resolved any order/shipment issues which included expediting when needed to make sure the customer needs were met Configured and priced hardware and software quotes for customers Was responsible for hardware and software yearly maintenance renewals for the following product lines: Cisco, McAfee, Bit9, RSA, FireEye, EMC, VMware, NetApp, Trend Micro, and Palo Alto Developed, maintained and enhanced strong customer relations through personal interactions.
Project Manager09/2012 to 06/2013
T1Visions, LLCCity , STATE
  • Lead the planning and implementation of projects for a social touch screen technology company Facilitated the day-to-day operational aspects of project scope, goals, and deliverables Met with customers to go over details of what was needed for the development and creation of their software applications Identified resources needed to achieve project completion and scheduled project time lines Constantly monitored and reported on the progress of projects to management, identified risks, milestones, and resolved any road blocks through project completion Conducted GoToMeetings for new clients to gather information, train, and keep them informed of what was required for their new hardware and software installs.
Project Manager09/2003 to 05/2012
CSI Technology OutfittersCity , STATE
  • Managed a team of multiple Network Engineers and various contractors to service over 150 schools at Charlotte Mecklenburg School System installing computer hardware and software for Kindergarten through 12th grade classrooms Oversaw the installation of several 1000 Hewlett Packard servers, laptops, desktops, and approximately 2000 Promethean brand interactive classroom white boards over the course of almost 9 years Managed day-to-day operations by scheduling and coordinating all activities related to projects such as hardware delivery, install dates, scopes of work as well as inventory management, and maintenance break/fix repairs on hardware Confirmed infrastructure requirements were met such as electrical, cable paths, etc.
  • Communicated effectively with multiple CMS departments which included telecommunications, warehouse, purchasing, individual school personnel, and multiple vendors and contractors to ensure all business needs were met.
Education and Training
Baltimore City Police Academy
Pre-Law StudiesBaltimore City Community CollegePre-Law Studies
Cisco Sales Certifications - Cisco Sales Expert Citrix Sales Certifications - Server Virtualization, Desktop Virtualization, and Networking Solutions Extensive training in Finance, Gross Profit, Management, and Customer Relations - This training was at 7-Eleven, (Southland Corporation), in Baltimore, MD where I was a Field Consultant for 8-10 FranchiseBel Air High SchoolCity, State
Skills
cable, Cisco, Citrix, CMS, computer hardware, hardware, Consultant, contracts, clients, Customer Relations, delivery, Dell, desktops, ERP, fast, Finance, Gross Profit, Hewlett Packard, Information Technology, inventory management, laptops, leadership, McAfee, Excel, Outlook, PowerPoint, SharePoint, 2000, Word, Network, Networking, personnel, pricing, progress, purchasing, quality, QuickBooks, repairs, Sales, sales support, scheduling, servers, shipping, telecommunications, Toshiba, Trend
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Resume Overview

School Attended

  • Baltimore City Police Academy
  • Baltimore City Community College
  • Bel Air High School

Job Titles Held:

  • Sales Support / Purchasing Agent
  • Performance Manager / Purchasing Agent
  • Project Manager

Degrees

  • Pre-Law Studies
    Cisco Sales Certifications - Cisco Sales Expert Citrix Sales Certifications - Server Virtualization, Desktop Virtualization, and Networking Solutions Extensive training in Finance, Gross Profit, Management, and Customer Relations - This training was at 7-Eleven, (Southland Corporation), in Baltimore, MD where I was a Field Consultant for 8-10 Franchise

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