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sales support generalist resume example with 9 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

My scope of experience includes but is not limited to excellent customer service skills, cash handling, multi-line phone system.  Financial services experience, great analytical skills, detail oriented, strong interpersonal skills, inventory control.

Highlights
  • Retail store operation
  • Shrink reduction / Loss control
  • Teambuilding
  • Customer service excellence
  • Inventory management
  • Built loyalty rewards
  • Effective leader
  • Decisive, efficient team Approach
  • Flexible and Analytical with a Keen for details
  • An experienced supervisor and trainer; able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while working toward common goals.
  • Motivated and self driven
  • Highly organized and efficient in fast-paced multitasking
  • Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic
  • A skill communicator; able to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness
Accomplishments
Met sales goals constantly  by training, leading and developed several sales associates.  
Commended by supervisors for flexibility in changing work hours when ask and filling in during schedule off days for absent employees. Display a positive, helpful attitude on a daily basis that was consistent praised by customers and management.
Successful in startup and customers satisfaction while simultaneously lowering shrink.
Experience
Sales & Support Generalist, 02/2016 to Current
SpectrumSedalia, MO,

Provide excellent customer service by making personal recommendation and listening to customers needs and sharing product knowledge. Operates register for cash, credit and check payments for in store purchase, also process in store Angel Card account payment in cash or check. Place merchandise orders online for customers when item not available in store. Let customers know about our loyalty credit card and perks about having and account with Victoria Secret. Display the appropriate signage for products and sales promotions. Assist in gathering and moving product and equipment for assigned display during floor set and making sure visual is up to standards. Will help with shipment boxes, censoring merchandise on the right place, pushing merchandise to the floor.

Store Associate, 09/2010 to 06/2011
Ollie's Bargain OutletBerea, OH,
Greeted customers by using their name and rank was a sign of friendly, engaging service. When a co-worker needed help I was always ready o pitch in and help them. Operated cash register for purchases in cash, check, credit card or star card. Duty include stock, organized, clean, get coffee ready before store open, check for units merchandize in the back when available.
Co-Manager, 06/2008 to 2010
Advocate ConstructionKansas City, MO,
Responsible for communicating business objectives, analyzing business results and creating action plans to achieve and exceed the sales plan. Ensuring quality performances and inspiring team to maximize business opportunities. Maintain clean and crisp store by follow up and leading by example to ensure visual standards are being upheld. Coach and develop to maximize associate growth potential through training and supervision. Assume accountability of Retail Manager in absence of Store manager such as completing payroll and submitted, attending conference calls when needed. Receive and process shipment on a weekly basis and training employees on maintain clean and organized stockroom. Also responsible for cash handling, client issues, inventory and cash control. Hold employees accountable for their job duties. Maintain ongoing knowledge of product and services, ensure work place is safe environment for the children and their parents, also knowledge of every story that came out ( new clothing line ). Hold sales contest within team challenge associates during their shifts, and have a clear focus which aids in sales results. Conduct reviews every 6 months and weekly observations.
Sales Representative, 09/2006 to 04/2008
Bath And Body WorksCity, STATE,
Assist and greet customers while answering product inquiries. Answering phone lines while performing cashier duties. Learn new product specifications, explaining the benefits of a variety of products. Merchandise product and set up wall displays, and windows. During the holidays assist as a CSL, training other employees, orientation of new hire, motivating staff. Creating action plan to achieve company sales plan. Upheld secondary work line to be on call at all times.
Education
GED: , Expected in 1997 to Marshall Alternative School - Seattle, WA
GPA:

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Resume Overview

School Attended

  • Marshall Alternative School

Job Titles Held:

  • Sales & Support Generalist
  • Store Associate
  • Co-Manager
  • Sales Representative

Degrees

  • GED

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