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Outgoing and detail-oriented, accurate, and observant. Great organization skills and proficient at multitasking. Excellent service aptitude. Outstanding interpersonal and communication skills. Quick learner and can rapidly retain information. Team player who easily establish rapport and trust, proficient at building and maintaining professional relationships. Bilingual Caseworker with extensive client interaction and engagement skills. Poised professional with more than a year of experience overseeing treatment plans and services for caseload averaging many individuals annually. Fluent in English and French.
Highly communicative with ability to identify issues and make best decisions regarding course of action. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families.
Fluent in foreign languages:
| Software proficient:
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Classic Beverage Of Southern California – San Diego, CA,
- Processes 100% of merchandise to be floor ready and maintains back room and under stock to brand standards.
- Replenishes merchandise to brand standards to ensure product is placed on sales floor and available for purchase.
- Assists with other projects as needed including markdowns, re-tickets and mark out of stock process.
- When assigned to sales floor: Drives store sales and growth by merchandise selling to customers.
- Proactively engages with customers, reads cues and responds effectively.
- Assisted customers with sales needs such as inventory and shipping questions.
- Resolved customer issues by collecting pertinent information, communicating available options and selecting acceptable resolution.
Rehab – City, STATE,
- New Jersey and, Center Extended friendly greeting to all patients and managed scheduling, paperwork, and office procedures within high-volume.
- Provided multifaceted administrative support for busy general practice, handle insurance pre-certifications, schedule appointments meetings for doctors and therapists.
- Corresponded with clients through email, telephone or postal mail.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Answered 100% incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Maintained financial accuracy by collecting deposits, fees and payments.
ITT - MCAS – City, STATE,
- Assist clients in finding travel package deals for their needs.
- Book domestic and international reservations for air travel, rail tickets, hotel, and car rentals.
- Aid customers with any changes and cancellations.
- Secure new client sales and retention through customer service provided.
- Monitor and sort global distribution system (GDS) queues to maintain quality control.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and increasing sales by 10%.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
Marine Corps – City, STATE,
- Responsible to present and sell products and services to current and potential clients.
- Develop and maintain sales materials and current product knowledge.
- Establish and maintain current client and potential client relationships.
- Identify and resolve client concerns.
- Developed and delivered engaging sales presentations to convey product benefits.
- Built strong rapport with clients by understanding needs and clearly explaining products.
University of Hawaii - West Oahu - Kapolei, HI
- Majored in General Public Administration
- Member of the National Society of Leadership (NSLS)
- Research Project: Currently working with Dr. Levy Jason From University of Hawaii on a research project based on spreadsheet database to research all former United States presidential administration in order to create their online library. Since August 2020
- Awarded from WOA Undergraduate BA in Public Administration, Concentration PUBG for Spring 2021
- Awarded WOA Undergraduate SC in Disaster Prep & Emergency Mgmt for Spring 2021
- Capstone Project: Completed Clinton and Obama Administration online spreadsheets database with the collaboration of a few peers, UH professors, and under the supervision of Doctor Levy Jason.
University of Hawaii - West Oahu - Kapolei, HI
University of Hawaii Leeward - Pearl City, HI,
GPA: 3.5
The Art Institute of Pittsburgh - Pittsburgh, PA
Penn Foster Career School - Scranton, PA
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Resume Overview
School Attended
- University of Hawaii - West Oahu
- University of Hawaii - West Oahu
- University of Hawaii Leeward
- The Art Institute of Pittsburgh
- Penn Foster Career School
Job Titles Held:
- Sales Support Generalist
- Front Desk Secretary, Receptionist
- Travel Agent & Receptionist
- Sales Representative
Degrees
- Bachelor of Applied Science
- Undergraduate SC in Disaster Prep & Emergency Mgm
- Associate of Applied Arts
- Some College (No Degree)
- Diploma
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