LiveCareer-Resume

sales support and finance representative resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Customer service professional dedicated to effectively lead cross-functional teams to perform in a fast-paced environment and to ensure customer satisfaction by implementing strategies that will improve staff performance, efficiency and morale, an excellent team member with a can-do attitude, strong organizational skills. Open to learning new techniques and skills; obtained an Associate's degree in Network Systems Administration and currently enrolled at IT technical school, pursuing a bachelor's degree, graduating September 2017.
Highlights
  • Project Management
  • Excellent people skills
  • Deadline-driven
  • Problem solving and analytical skills
  • Windows Security concepts
  • Quick learner
Education
Information Systems ITT Tech Springfield, VA Expected in Sept 2017 : - GPA :
Network Security ITT Tech Springfield, VA Expected in Associate Degree : - GPA :
, Expected in General Studies NVCC, Alexandria, VA (Transferred credits) Basic Programming NVCC, Alexandria, VA (Transferred credits) : - GPA :
Accomplishments
Experience
Pnc Financial Services Group, Inc. - Sales Support and finance representative
Menomonee Falls, WI, 01/1 - 10/2014
  • While in this position I took on financial and inventory duties for the retail store as well as order fulfillment, have implemented process improvement for paperwork handling as well as end of day results and balancing safe and registers, which have helped with the overall shrinkage of the business' revenue.
  • Additionally to this was also trained on level 1 trouble shooting of various devices, updating all device's software, was knowledgeable of transactions and pre-sales including customer engaging.
Klarna - Team Lead/ Report analyst
New York, NY, 01/2014 - Current
  • As a Bi-lingual analyst and team lead under a government agency contract, I have been tasked to keep all metrics and reporting duties current, updating and reviewing the accuracy of daily, weekly, monthly and yearly reports, cross referencing data extracted from data base, and testing accuracy.
  • Additionally as team lead, I ensure that I'm up to date with information regarding the program as well as train and update subordinates, managing escalated situations leading to satisfactory results, all while multitasking responsibilities; participating in meetings and bringing new ideas for process improvement to the table.
IBM - Channel Support Administrator/ Inside Sales
City, STATE, 01/2012 - 01/2013
  • Have learned fairly quickly the entire sales and fulfillment process of the software group as well as asking fact finding questions for better understanding of customer software needs and compatibility, at the same time have acquired knowledge of cross brand processes, regulation, implement new cost effective processes, also participated and lead in a cross functional team and was well adapted to constant changes, data processing, was the primary point of contact for international business partners assisting with technical issues; compiled annual revenue reports ensuring accuracy, have also assisted with transition data and leads from different CRM systems into one.
I2 Inc - Sales and Support Administrator
City, STATE, 01/2011 - 01/2012
  • Have created a filing system for hard and soft copies of contracts, agreements as well as other documents including Non-Disclosure Agreements and classified contracts, facilitating the retrieval of said documents within the company; Managed creative projects from concept to completion while managing outside vendors, this lead to create and independent project that generated a sales growth for international sales in software support renewal from 585K to 950K in 2011.
  • Planned and coordinate logistics for order processing and delivery of software locally and internationally, maintained up-to-date account distribution information; Expanded cross-functional organizational capacity by collaborating and aligning office departments and increased inter-department communication and data sharing to deliver requested products on time, also was up to date with customs and exporting procedures due to the nature of the business; Became a trainer for Salesforce.com and sales connect (CRM's) for business partners and their new employees.
  • Consistently met deadlines and requirements for all production work orders.
Bank Of America - Customer Service Specialist
City, STATE, 01/2010 - 01/2011
  • Duties included assessing clients' financial situations to develop strategic financial planning solutions; Collaborated with the compliance department to eliminate procedural errors and margin breaks; Reconciled debit reports, margin reports and trade settlement reports to reach in-house goals and objectives; Awarded with 96% balancing accuracy for 4th quarter of 2010.
Access World Wide - Sr. Quality Development Associate/ Quality Development Supervisor
City, STATE, 01/2006 - 01/2010
  • Have taken on responsibilities such as investigation and resolution of customer inquiries and complaints in an empathetic manner and with respect; Cross-trained on management duties to assist management on daily duties and perform as management; adhered to confidentiality requirements; assumed ownership over team productivity and managed work flow to meet or exceed quality service goals; Strong leader of customer support staff and managed a team of 8; Scheduled staff shifts to cover peaks and lulls in customer inquiries; Trained staff on operating procedures and company services; Provided accurate, specific and timely performance feedback for CSRs; Identified individual development needs with appropriate training; Effective liaison between customers and internal departments; Managed work flow and exceeded quality service goals by 20%.
Languages
Fluent in English and Spanish
Skills
analyst, analytical skills, agency, Basic Programming, Bi, com, concept, contracts, CRM, clients, Client relations, customer support, data processing, data base, debit, delivery, Fluent in English, filing, financial, financial planning, functional, government, Help desk, international business, international sales, inventory, team lead, logistics, managing, meetings, office, Windows, multitasking, organizational, Excellent people skills, Problem solving, processes, process improvement, Project Management, quality, Quick learner, reporting, retail, Risk management, sales, Spanish, strategic, software support, time management, trainer, trouble shooting

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Resume Overview

School Attended

  • Information Systems ITT Tech
  • Network Security ITT Tech

Job Titles Held:

  • Sales Support and finance representative
  • Team Lead/ Report analyst
  • Channel Support Administrator/ Inside Sales
  • Sales and Support Administrator
  • Customer Service Specialist
  • Sr. Quality Development Associate/ Quality Development Supervisor

Degrees

  • Associate Degree
  • General Studies NVCC, Alexandria, VA (Transferred credits) Basic Programming NVCC, Alexandria, VA (Transferred credits)

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