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Sales Supervisor Resume Example

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SALES SUPERVISOR
Professional Summary

Seasoned 17 years to consistently improves sales floor operations while delivering outstanding service to every customer. Strengthens company brand with industry-leading customer loyalty. Effectively partners with staff, customers and management to solve complex problems affecting business direction and customer satisfaction. Ethical Sales Supervisor with extensive sales experience, positive interaction skills and knowledge of marketing techniques. Exceptional ability to create dynamic sales team for optimum performance. Skilled in interacting with employees and customers. Driven Sales Supervisor with outstanding organizational skills and workplace focus. Adept in strategy development and staff training. Offering 5 years of sales experience and excellent leadership ability. Highly organized Sales Supervisor with expertise in data analysis. Known for coordinating teams effectively to promote increased revenue generation.

Skills
  • Sales team assistance
  • Budget and report writing
  • Order management
  • Goals and performance
  • Marketing strategy
  • Business Operations
  • Regulatory Compliance
  • Team Management
  • Supervision
  • Relationship Development
  • Communications
  • Team Building
  • Effective selling techniques
  • Staff Training
  • Scheduling
  • Delivering reviews
  • Staff Management
  • Delegation skills
  • Customer Service
Work History
Sales Supervisor, 05/2013 to Current
Macy's – Kennesaw, GA
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining diverse customer base.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Oversaw frequent store recoveries to keep sales floor organized and presentable.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Applied solid market knowledge and business operations expertise to strengthen processes and achieve continuous improvement targets.
  • Directed smooth merchandising of products to engage customers and promote sales.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Checked store merchandise regularly for proper display and replenishment.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Met with management and executives to provide insights into sales operations and make strategy recommendations.
  • Organized and coordinated sales team schedules to align obligations for both clients and company.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Supervised team of 12 employees within areas of customer service, cash handling, inventory, sales and data entry, skyrocketing customer service rankings 47% in 2017.
  • Built and maintained rapport with store personnel to effectively meet company and client objectives.
Merchandising Execution Team Associate, 04/2011 to 07/2012
Home Depot – Gainesville, GA
  • Greeted customers and directed to requested products.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Created and enforced detailed organization processes to increase quality service standards.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.
CVS Pharmacy Photolab Supervisor, 03/2004 to 04/2012
CVS Health – Flowery Branch, GA
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Cleaned and organized store, including checkout desk and displays.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Mentored new sales associates to contribute to store's positive culture.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Built positive relationships with customers to increase repeat business.
Education
Bachelor of Science: Biology, 04/2012
North Georgia College & State University - Dahlonega, GA
Associate of Science: Biology, 01/2002
Gainesville State College - Oakwood, GA
Learning New Cultures and Lifestyles- this to better serve our diverse clientele.

Meeting all different people from around the World that shop in our stores and everyone is different. Making sure their shopping experience is Memorable and pleasant.

Making a Lasting Impression- that this is the place to shop with superb Customer service, have them leave happier than when they came in.

Making True connections with all the Customers.

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Resume Overview

Companies Worked For:

  • Macy's
  • Home Depot
  • CVS Health

School Attended

  • North Georgia College & State University
  • Gainesville State College

Job Titles Held:

  • Sales Supervisor
  • Merchandising Execution Team Associate
  • CVS Pharmacy Photolab Supervisor

Degrees

  • Bachelor of Science : Biology , 04/2012
    Associate of Science : Biology , 01/2002

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