I am skilled in conversational Spanish and Italian.I am an enthusiastic team player that has a drive to see results. My previous workplace, Bath and Body Works, has taught me to multi-task. Being a sales supervisor I had to over see the processing of shipment, cash handling, customer service, pay roll, creating the daily coverage overview for associate coverage and over seeing floor sets. Being a full time sales professional at Michael Kors has given me great experience in luxury retail. Having a background in retail has given me excellent communication skills, taught me how to work well with different types of personalities, be a team player, time management and how to work quickly yet efficiently.
My responsibilities include; address customer inquiries and resolve complaints, design and implement customer satisfaction metrics, stock and restock inventory when shipments are received, reorganize the sales floor to meet company demands, direct and supervise employees engaged in sales, inventory-taking and reconciling cash receipts, fulfill customer shipping needs using UPS and USPS methods, maintain daily record of all transactions, write order supply requests to replenish merchandise, train staff to deliver outstanding customer service, analyze marketing information and translate it into strategic plans, address and correct sales staff communication issues in a tactful and effective manner, works closely with the district manager to formulate and build the store brand, contribute to merchandising ideas at team sale meetings. Within the first month of being a sale supervisor, I was number one in rankings that consisted of meeting our planned sales goal, conversion, average dollar sale and units per transaction.
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