Human resources manager that is highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Highlights Hiring and retention Personnel records maintenance Training and development New hire orientation Recruiting Cost reduction and containment Employee relations Process improvement Staff retention Microsoft Office Suite expert Accomplishments Designed a productivity measurement tool for an occupational workforce that resulted in an initiative to relocate over 70 work centers and over 5,000 positions to low cost, global work centers over the next three years. Reduced staffing cycle time from 75 to 40 days by leveraging targeted staffing and social media. Created a rewards and incentive program that was cited as the driving force behind a retention rate of over 90%. Re-structured the titles for a 300 person organization from over 25 job families down to 8, which created 25 progression opportunities for existing employees. Initiated a metrics re-structuring which resulted in increased accuracy for revenue reporting and a workforce utilization metric.
Sales Operations Manager June 2013 to CurrentAT&T － Bedminster, NJ
Managed the global staffing operations for six organizations which staffed over 100 vacancies and identified an additional 50 pending backfills that could be consolidated, resulting in over 5M in payroll savings.
Created and maintained an HR dashboard for executive leadership which focused upon performance management, attrition, and staffing; which lead to the removal of 10% of the poorest performing employees, while identifying top performers for advancement.
Re-designing AT&T Government Solutions metrics from a loaded labor rate and action counting model to a capacity/utilization and revenue focused model, which resulted in increased accuracy for revenue reporting and a workforce utilization metric.
Managing the day-to-day tactical and long-term strategic activities of the $121M dollar sales roadmap, which supports 18 programs and hundreds of customer.
Identified $33M dollars in capital from the $121M dollar sales roadmap that could be returned to the business to close budgetary gaps, while still completing all customer committed projects.
Client sponsor for a $2.3M dollar customer testing and certification program, which has supported over two dozen customer solutions, while identifying $500K dollars of capital to return to the business to close budgetary gaps.
Professional HR Project Manager July 2011 to June 2013AT&T, Mobility Solutions Services － Bedminster, NJ
Reduced staffing cycle time from 75 days to 40 days via targeted staffing through LinkedIn, pre-screen questions to eliminate unqualified candidates, and implementing a 5 minute quick call assessment in which staffing managers called a candidate to asses there viability prior to scheduling the first interview Implemented an attrition reduction plan that kept attrition under 10% by focusing on non-monetary recognition programs Increased the staffing funnel by forging new partnerships with both external organizations such as Thurgood Marshall and internal employee relations groups such as Community NETwork and Women of AT&T.
Exceeded a 50% diversity target for new hires to the business in 2012.
Re-structured the titles for a 300 person organization from over 25 job families down to 8, which created 25 progression opportunities for existing employees.
Designed and implemented a standard end-to-end process to onboarding new hires that reduced the amount of tasks the hiring manager must complete from over 20 to no more than 6.
Sr. Spec. HR Project Manager June 2010 to July 2011AT&T － Bedminster, NJ
Lead the first year of a two and a half year initiative to globalize Service Delivery's workforce and reduce costs by transitioning functions to locations in Bratislava and Bangalore.
Transitioned over 100 positions to low cost, global work centers in 6 months resulting, in an average payroll saving of $50K per position.
Redesigned Service Delivery's productivity measurement tool for the occupational workforce, coinciding with a work center initiative to strategically reposition 70+ work centers encompassing 5,000+ employees in three years.
Project champion for a joint initiative with Boston Consulting Group assessing the managerial workforce to facilitate: function re-design, transfer of work groups to offshore locations, and productivity analysis.
Lead workforce utilization and metrics enhancement initiatives to be implemented across 6 executive organizations impacting 12K employees in 2011.
MBA : Human Resources & Marketing, 1 2010Fairleigh Dickinson University － Madison, NJGPA: GPA: 3.94 Beta Gamma Sigma International Scholastic Honor SocietyHuman Resources & Marketing GPA: 3.94 Beta Gamma Sigma International Scholastic Honor Society
Bachelor of Science : Business Management, 1 2008Fairleigh Dickinson University － Madison, NJGPA: Phi Zeta Kappa Honors SocietyBusiness Management Phi Zeta Kappa Honors Society