Sales Operations Manager Resume Example
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SALES OPERATIONS MANAGER
Professional Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Work History
Cloudbeds - Sales Operations ManagerAustin , TX10/2018 - Current
- Oversee Customer service team by directing work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Developed Customer relationships with Key Decision Makers in multiple territories.
- Promotional planning, merchandising, tracking and execution.
- Brokerage tracking, reporting and payment.
- Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals.
- Identified and developed innovative tools or systems to achieve sales strategies company wide.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives including retail product launches.
- Forecasting and Production planning on specialty retail items.
- New item development and setup across all internal and external systems.
- SKU rationalization, customer letters and price change coordination.
- Spearheaded launch of Salesforce as CRM administrator.
- Worked diligently to resolve unique and recurring customer complaints, promoting loyalty and enhancing operations.
- Maintained records related to sales, returns and inventory availability.
Capital Group - Sales Support CoordinatorIrvine , CA12/2016 - 10/2018
- Completed sales reports on a weekly basis to highlight trends and help with team strategizing for retail, foodservice and B2B customers.
- Coordinated responses and resources to handle special client requests on all business.
- Received and organized vendors samples for use by sales team.
- Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
- Coordination of tours and hospitality events with customers.
- Created and implemented sales systems to investigate, track and correct customers' issues while working with production and quality departments.
- Coordination, setup and attendance of international and national trade shows and seminars to promote products and learn about industry developments in Retail and Foodservice industries.
- Outside Cheese Procurement(interim), including but not limited to replenishment, inventory control, packaging procurement, logistics and 3rd party warehouse management.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with retail conversion facilities.
- Private Label review and approval.
- Special Projects including company boot camp training lead
Proquest - Staffing Consultant/RecruiterOlympia , WA12/2014 - 12/2016
- Broadened and diversified client base by presenting full range of service offerings.
- Built and maintained relationships with clients and prospects within given territory via inside and outside sales calls.
- Resolved time card and billing inquiries to ensure accurate/timely paychecks and invoices.
- Developed and maintained professional knowledge of market, staffing industry and labor laws.
- Provided administrative supervision of over 100 Express associates.
- Conducted interviews according to ISO standards to better understand needs and vision.
- Developed and implemented creative marketing strategies to drive growth.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
Norflex Inc. - Sales Account ManagerCity , STATE09/2010 - 12/2014
- Developed customer relationships with Key Decision Makers.
- Able to produce highest number of quotes and new customers in sales department.
- Responsible for entering customer data in CRM tool, order entry and scheduling.
- Created logo designs and sell sheets for retail product packaging for bale wrap film.
- Obtained and evaluated credit information about prospective customers.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Liaised with clients via email or phone calls to identify and address needs, growing existing accounts through cross-selling.
- Prospected new leads with high level of outbound calls to both cold and warm contacts.
Skills
- Sales calls & processes
- Customer relationship development
- Business growth and retention
- Account management
- Process Improvement
- Personnel training and development
- Business Relationships
- Customer Service
Education
05/2010UW River FallsCityBachelor of Art And Science: Marketing Communications
Semester Abroad EuropeCityIndependent Study Research : Tourism And Film
05/2007UW Barron CountyCityAssociate Degree: Art And Science
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Resume Overview
School Attended
- UW River Falls
- Semester Abroad Europe
- UW Barron County
Job Titles Held:
- Sales Operations Manager
- Sales Support Coordinator
- Staffing Consultant/Recruiter
- Sales Account Manager
Degrees
- Bachelor of Art And Science : Marketing Communications
Independent Study Research : Tourism And Film
Associate Degree : Art And Science
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