Over 5+ years of experience in Sales & Customer service offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Rich experience in handling customer service requests.
Currently working on the outbound project since august 2018 on escalation and irate seller cases.
Initiated follow-up phone calls to sellers regarding resolved issues to improve overall platform experience.
Recognized system, quality and process concerns contributing to poor seller experiences to share information with software developer and leadership teams.
Achieved and maintained predefined performance metrics goals such as seller satisfaction, quality, productivity, first contact resolution and attendance.
Razzmatazz Events - Client Service Executive City, STATE, 10/2014 - 11/2015
Organized event facility, food and beverage selections and audio-visual arrangements.
Oversaw event logistics, venue scheduling and accommodations.
Planned, coordinated and executed weddings and special events.
Handled and uploaded event changes and cancellations within system.
Delivered client services in logistics, registration and attendee tracking for internal and external events.
Coordinated vendors, timelines and budgets for events.
Maintained strong rapport with existing clients and interacted with potential clients.
Achievements on Big Events :-
Member of Conference Team for UNDP Event
Media Convocation 2014 Event as a Part of Catering Team.
Indian Telly Awards 2014 Event in Production Department & Celebrity Management.
Worked for Pro Kabaddi 2014 production.
Worked for Visakha utsav 2015
Worked for Benny Dayal Concert 2015 as celebrity manager.
Worked for ( JK TYRES GO KARTING RACE 2015)
Worked back stage for Indian Telly Awards 2015.
Additional Information
Most valuable employees in Amazon seller support March to
July 2018. Star performer May to November 2018. Customer
compliments & PRR champ for best service.
Certiļ¬cate of World Telugu federation youth wing 2005 - 08.
Certiļ¬cate of Visakhapatnam District cricket association 2005 -
08.
Languages
English:
Full Professional
Negotiated:
Hindi:
Native/ Bilingual
Negotiated:
Telugu:
Native/ Bilingual
Negotiated:
Gujarati:
Professional
Negotiated:
Accomplishments
Recognized as Employee of the month at Amazon for outstanding performance and team contributions.
Awarded as Most valuable employees in Amazon seller support March to July 2018.
Awarded as Star performer May to November 2018.
Recognized as Customer compliments & PRR champ for best service.
Consistently maintained high customer satisfaction ratings.
Activities and Honors
Certificate of World Telugu federation youth wing 2005 - 08.
Certificate of Visakhapatnam District cricket association 2005 - 08. INTERESTS
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