Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Over 5+ years of experience in Sales & Customer service offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Rich experience in handling customer service requests.

Skills
  • Customer success
  • Strategizing
  • Team player
  • Decision making
  • Negotiation
  • Problem solving,
  • Excellent presentation skills.
  • Product and Service Management
  • Sales Tracking
  • Relationship Building
  • Advertising Campaigns
  • Customer Complaint Resolution
  • Product and Service Promotion
  • Time Management
Education and Training
Gayatri Vidya Parishad Visakhapatnam , Expected in 04/2014 B-Com : Accounting & Commerce - GPA :
Indian School of Media Mumbai , Expected in 08/2015 PGDEM : Event Management - GPA :
Experience
Smc Corporation - Sales Manager
Fresno, CA, 03/2020 - 11/2020
  • Ensure that Zomato effectively has the most comprehensive selection of restaurants by signing up the target merchants quickly and effectively.
  • Generating revenue by selling Advertising products like CPC , Billboards , cluster campaigns , Advertisements & Acquisitions etc.
  • Developed and implemented new sales strategies to update product lines.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • It was a field intensive role where i use to onboard merchants on Zomato’s platform and help them engage with their audience
  • Build an in-depth understanding of the restaurants in your city across categories and sign up the right set of restaurants to partner with zomato
  • Efficiently solve problems and make smart decisions to ensure supply is competitive advantage
  • Manage end-to-end client relationship including pitching, negotiation, contracting, billing/ invoicing, payment collection, result tracking and troubleshooting
  • Establishing long-term partnerships with merchants post the commercial agreement
Arthur J Gallagher & Co. - Seller Support Associate
Radnor, PA, 10/2016 - 03/2020
  • Deputized the team in the absence of the Manager
  • Seller engagement activities and interaction
  • Worked closely with Site readiness managers to implement the new process changes
  • Driven Ops huddle initiated by the management regarding new process updates
  • Managed high volume deadline driven environment
  • Consistently met performance benchmarks in all areas
  • Assisting sellers on product display and placement
  • Handling B2B & B2C sales by selling sponsored ads & campaigns
  • Product listing, Keyword mapping, Product description
  • Currently working on the outbound project since august 2018 on escalation and irate seller cases.
  • Initiated follow-up phone calls to sellers regarding resolved issues to improve overall platform experience.
  • Recognized system, quality and process concerns contributing to poor seller experiences to share information with software developer and leadership teams.
  • Achieved and maintained predefined performance metrics goals such as seller satisfaction, quality, productivity, first contact resolution and attendance.
Razzmatazz Events - Client Service Executive
City, STATE, 10/2014 - 11/2015
  • Organized event facility, food and beverage selections and audio-visual arrangements.
  • Oversaw event logistics, venue scheduling and accommodations.
  • Planned, coordinated and executed weddings and special events.
  • Handled and uploaded event changes and cancellations within system.
  • Delivered client services in logistics, registration and attendee tracking for internal and external events.
  • Coordinated vendors, timelines and budgets for events.
  • Maintained strong rapport with existing clients and interacted with potential clients.

Achievements on Big Events :-

  • Member of Conference Team for UNDP Event
  • Media Convocation 2014 Event as a Part of Catering Team.
  • Indian Telly Awards 2014 Event in Production Department & Celebrity Management.
  • Worked for Pro Kabaddi 2014 production.
  • Worked for Visakha utsav 2015
  • Worked for Benny Dayal Concert 2015 as celebrity manager.
  • Worked for ( JK TYRES GO KARTING RACE 2015)
  • Worked back stage for Indian Telly Awards 2015.
Additional Information
  • Most valuable employees in Amazon seller support March to July 2018. Star performer May to November 2018. Customer compliments & PRR champ for best service. Certificate of World Telugu federation youth wing 2005 - 08. Certificate of Visakhapatnam District cricket association 2005 - 08.
Languages
English :
Full Professional
Negotiated :
Hindi :
Native/ Bilingual
Negotiated :
Telugu :
Native/ Bilingual
Negotiated :
Gujarati :
Professional
Negotiated :
Accomplishments
  • Recognized as Employee of the month at Amazon for outstanding performance and team contributions.
  • Awarded as Most valuable employees in Amazon seller support March to July 2018.
  • Awarded as Star performer May to November 2018.
  • Recognized as Customer compliments & PRR champ for best service.
  • Consistently maintained high customer satisfaction ratings.
Activities and Honors
  • Certificate of World Telugu federation youth wing 2005 - 08.
  • Certificate of Visakhapatnam District cricket association 2005 - 08. INTERESTS

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Resume Overview

School Attended

  • Gayatri Vidya Parishad
  • Indian School of Media

Job Titles Held:

  • Sales Manager
  • Seller Support Associate
  • Client Service Executive

Degrees

  • B-Com
  • PGDEM

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