Highly efficient Human Resources professional offering 5 years of performance in fast-paced and challenging administrative environments. Resourceful team player focused on developing efficient processes utilizing knowledge of HR administration, recruiting, and employee records management. Adaptable and strategic with strong proficiency in word, excel, power point and quickbook.
Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Multi-talented sales manager with 5 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
Budgeting and P&L
Profit and revenue-generating strategies
Product and service management
Bilingual in Spanish
Recruiting and Hiring
Social media savvy
Consultative and relationship selling
Market and competitive analysis
Negotiations expert and strong deal closer
Territory and account management
Financial records analysis
HR and payroll
Cross-cultural sales background
Communication and engagement techniques
Market research, forecasting and analysis
Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
Excellent communication skills
03/2010 to 07/2017
Sales ManagerAudio Systems － Moreno Valley, CA
Partnered with sales representatives during customer consultations to strengthen agency and customer relations.
Planned and developed strategies to increase sales and territory.
Leveraged rapport with key retail account leadership to up-sell vendor partnerships.
Tracked weekly sales to develop senior leadership reports for business development planning.
Streamlined new market entry processes by developing and implementing forecast order system.
Oversaw inventory purchases and sales contracts to keep records current and compliant.
Liaised between cross-functional groups involved in production, design and delivery of products.
Promoted product and service benefits through facility tours and engaging presentations.
Cultivated relationships with realtors, prospects and buyers to drive profit opportunities.
Boosted team morale and overall sales volume by creating employee incentive sales contests.
Created and finalized quotes to complete deals between company, vendors and customers.
Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance.
Built relations with international suppliers while liaising with factories to develop, design and select product for retail roll-out.
Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
Researched and capitalized on emerging opportunities to build business and expand customer base.
Developed and implemented new sales strategies to update product lines.
Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Kept abreast of latest trends and recommended enhancements to enhance company product offerings.
11/2018 to 02/2019
Warehouse SupervisorThe Gifting Group － Temecula, CA
Generated shipping documents including packing lists and invoices.
Identified production problems through careful assessment of quality control system deficiencies.
Provided information to shipping and receiving personnel regarding inventory stock.
Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
Ensured that all processing equipment and machinery were properly started up, operated and shut down.
Increased productivity through cross-training and thorough training of both current employees and new hires.
Implemented organizational processes to ensure more cohesive operation and better quality service.
Trained staff on material handling processes to reduce shipping times.
Monitored production and quality to mitigate loss and increase efficiency.
Successfully met all accuracy standards through consistent oversight, detailed recordkeeping and implementation of process improvements.
Scheduled all warehouse employees and managed resource allocation to ensure efficient operations.
Oversaw all production, quality control and material handling operations and made improvements as needed.
Implemented troubleshooting methods and techniques, effectively alleviating issues with equipment and devices.
Verified that materials were stored in correct designated areas throughout warehouse and monitored inventory control levels for replenishment needs.
Supervised scheduling for freight and package shipments and managed return and transfer procedures.
Participated in meetings with upper management to roll out initiatives and procedures that met benchmarks for production, quality and safety.
07/2019 to Current
Human Resources AssistantAudio Systems － Perris, CA
Sorted job applications, vetted candidates and recommended individuals for key positions.
Ensured employee time sheets were accurate while updating information in QuickBooks.
Updated new employee packages, training materials, benefits and announcements.
Reviewed employee time sheets for accuracy and maintained accurate records in company system.
Developed and maintained documentation for new hires, training materials and benefits.
Assisted with recruiting, background checks and reference checks.
Worked with HR management to devise and update policies based on changing industry and social trends.
Planned corporate events, conventions, meetings and gatherings.
Responded to questions and concerns of new hires.
Set up appointments, meetings and conferences for employees.
Helped management improve appraisal, counseling and performance optimization techniques to maximize workforce satisfaction and productivity.
Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
Spearheaded full-cycle HR processes including, advertising jobs, booking interviews, conducting hiring activities and interviews, investigating candidate backgrounds and orienting new employees.
Performed customer service functions by answering 50 phone calls daily.
Provided director with monthly, quarterly and weekly reports.
Processed business and identification cards, bank accounts, reference and medical checks to streamline hiring protocol.
Processed final paychecks and required documents for employee exit interviews.
Executed HR department clerical duties such as filing, sorting and delivering mail and bookkeeping.
Education and Training
Associate Degree in NursingAuburn University － Auburn, AL
High School DiplomaPerris High School － Perris, CA
Some College (No Degree)Moreno Valley College － Moreno Valley, CA