I am a focused Sales Manager committed to motivating others, offering extensive knowledge and promoting product lines. I am an highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Going above and beyond for my clients is nothing new to me because i am a determined to provide world class customer service to every single one of my clients regardless of what they are in for.
Some of my many job responsibilities had included over seeing 50 sales employees and more on and off the sales floor. Write and issue every sales associate a 1 on 1 every month, and then follow up with that personal one on one on a weekly and daily basis, making sure i am setting not just weekly but daily goals and expectations for them to be as successful as possible as well helping the store grow year over year. Developed and maintained strategic relationships with key suppliers and clients to foster profitable business initiatives. Helped Improve sales processes to streamline customer acquisition and onboarding strategies. Coached and implemented comprehensive salesperson training programs to figure out what we are thriving in and what areas we have for opportunity. Accomplished sales goals and boosted revenue by $1.5 million through product knowledge and customer relationship management. Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goal. Monitored metrics and personal surveys to assess performance and implement continuous improvements. Helped handle all customer relations issues pleasantly, enabling quick resolution and client satisfaction. Exceeded regional annual Best buy Credit card applications target by 150% previous fiscal year. Coaching accurate information about promotions, customer programs and products, helping drive high customer retention. Helped improve operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs. Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations. Liaised with sales, and management teams to develop solutions and accomplish shared objectives. Exceeded team goals and collaborated with staff members
to implement customer service initiatives.
Listened to customer needs and desires to identify and recommend optimal products. Managed efficient cash register operations, including scanning items, processing payments and issuing receipts. Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions. Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance. Issued receipts and processed refunds, credits, or exchanges. Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms. Assisted customers by answering questions and fulfilling requests. Answered questions about store policies and concerns to support positive customer experiences. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. Educated customers on promotions to enhance sales. Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers. Checked prices for customers and processed items sold by scanning barcodes.
Companies Worked For:
Job Titles Held: