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sales manager resume example with 5 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

I am a focused Sales Manager committed to motivating others, offering extensive knowledge and promoting product lines. I am an highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Going above and beyond for my clients is nothing new to me because i am a determined to provide world class customer service to every single one of my clients regardless of what they are in for.

Skills
  • Sales processes
  • National accounts management
  • Order management
  • Strategic Account Development
  • Business Development and Planning
  • Product and Service Sales
  • Goals and Performance
  • Account management
  • Sales Reporting
  • Relationship building
  • Sales operation
  • Analytical problem solver
  • Positive and upbeat
  • Time management
  • Decisive
  • Coaching and mentoring
  • Verbal and written communication
  • Solution selling
  • Vendor management
  • Systems and software programs
Work History
10/2017 to Current
Sales Manager Johnstone Supply, Inc Jackson, MS,

Some of my many job responsibilities had included over seeing 50 sales employees and more on and off the sales floor. Write and issue every sales associate a 1 on 1 every month, and then follow up with that personal one on one on a weekly and daily basis, making sure i am setting not just weekly but daily goals and expectations for them to be as successful as possible as well helping the store grow year over year. Developed and maintained strategic relationships with key suppliers and clients to foster profitable business initiatives. Helped Improve sales processes to streamline customer acquisition and onboarding strategies. Coached and implemented comprehensive salesperson training programs to figure out what we are thriving in and what areas we have for opportunity. Accomplished sales goals and boosted revenue by $1.5 million through product knowledge and customer relationship management. Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goal. Monitored metrics and personal surveys to assess performance and implement continuous improvements. Helped handle all customer relations issues pleasantly, enabling quick resolution and client satisfaction. Exceeded regional annual Best buy Credit card applications target by 150% previous fiscal year. Coaching accurate information about promotions, customer programs and products, helping drive high customer retention. Helped improve operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs. Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations. Liaised with sales, and management teams to develop solutions and accomplish shared objectives. Exceeded team goals and collaborated with staff members


to implement customer service initiatives.

05/2016 to 10/2017
Diamond Sales Associate Cvs Health North Brunswick, NJ,
  • I Assisted customers by answering questions and fulfilling requests. Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior. Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction. Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones. Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills. Performed general maintenance and light cleaning of showroom. Checked pricing, scanned items, applied discounts and printed receipts to ring up customers. Greeted customers, helped locate merchandise and suggested suitable options.
10/2016 to 11/2017
Fragrance Consultant Macy's City, STATE,

Listened to customer needs and desires to identify and recommend optimal products. Managed efficient cash register operations, including scanning items, processing payments and issuing receipts. Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions. Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance. Issued receipts and processed refunds, credits, or exchanges. Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms. Assisted customers by answering questions and fulfilling requests. Answered questions about store policies and concerns to support positive customer experiences. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. Educated customers on promotions to enhance sales. Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers. Checked prices for customers and processed items sold by scanning barcodes.

Education
Expected in 06/2014 to to
High School Diploma:
Abraham Lincoln High School - Brooklyn, NY
GPA:
Expected in 05/2016 to to
Associate of Applied Science: Mental And Emotional Health
University At Buffalo - Buffalo, NY,
GPA:

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Resume Overview

School Attended

  • Abraham Lincoln High School
  • University At Buffalo

Job Titles Held:

  • Sales Manager
  • Diamond Sales Associate
  • Fragrance Consultant

Degrees

  • High School Diploma
  • Associate of Applied Science

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