Sales Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

I am hoping to attain a position in areas pertaining to Sales and Customer Service. I have over 20 years of experience in High-End Luxury Sales, Customer Service, Public Relations, Marketing and Social Media. I enjoy interacting with people and have always been a team leader, with strong interpersonal and communication skills. My work ethic combined with my experience has enabled me to maintain a strong tie, both within my community as well as internationally. I have won awards for top sales and customer service regionally and nationwide in every consecutive year during employment at Optical Shop of Aspen.

  • Computer proficient/POS systems/Inventory/clienteling
  • Fluent in Farsi and Arabic
  • Relationship building and management
  • Product and service sales
  • Converting leads
  • Interpersonal skills
  • Staff management
  • Client development
  • Highly competitive
  • Oral and written communication
  • Sales and marketing
  • Good telephone etiquette
  • Flexible & Adaptable
  • Team Building
  • Supervision
  • Excellent work ethic
  • Customer Service
  • Cost reduction
  • Staff mentoring
Work History
Sales Manager, 12/2011 to Current
Ols Hotels & ResortsRohnert Park, CA,
  • Maintained up-to-date knowledge of High-End Luxury goods and performed competitor analysis.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Hired, supervised and coached employees on sales strategies to optimize performance.
  • Organized promotional events and interacted with community to increase sales volume.
  • Exceeded regional annual sales target by 85%.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Sales Consultant, 04/2018 to 02/2019
Hendrick Automotive GroupFranklin, TN,
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maximized customer retention by resolving issues quickly.
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
Assistant Manager, 10/2007 to 09/2011
Smartstyle Hair SalonsAustell, GA,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day finances with POS.
  • Coached team on effective upselling and cross-selling methods.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Performed mandatory audits to ensure compliance in all areas were met.
  • Trained and managed associates in customer service and sales techniques.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Sales Consultant/Team Leader, to
Federated Department Stores, Fine Jewelry And WatchesCity, STATE,
  • Identified prospects' needs and developed appropriate responses along with information on products and services that would be suitable.
  • Provided sales and customer service assistance to walk-in traffic
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
Bachelor of Science: Business Management, Expected in
Northrop University - Los Angeles, CA
Degree: Optical Science/Dispensing, Expected in
American Career College - Los Angeles, CA

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Resume Overview

School Attended
  • Northrop University
  • American Career College
Job Titles Held:
  • Sales Manager
  • Sales Consultant
  • Assistant Manager
  • Sales Consultant/Team Leader
  • Bachelor of Science
  • Degree