Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
Active listening
Basic Math
People skills
Training & Development
First Aid/CPR
Friendly, positive attitude
Critical thinking
Team management
Supervision
Decision-making
Flexible
Relationship building
Multitasking
Experience
Sales Floor Leader, 01/2020 - 08/2020 Town Sports International Holdings Inc – Peabody, MA,
Assisted with training, development and mentoring of sales employees.
Greeted customers, clarifying needs and identifying solutions to close sales.
Delegated tasks to maintain efficient workflow.
Communicated sales goals and key performance indicators to employees.
Facilitated store opening and closing procedures, securing valuables, arming and disarming alarm system and inspecting premises for urgent needs.
Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics.
Managed inventory shrinkage improvement program to reduce theft and loss.
Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
Processed payments and returned accurately receipts, cash, coin and cards to customers.
Checked store shelves and restocked products from inventory in back room.
Coached other employees in customer service strategies and successful selling techniques.
Achieved sales targets regularly to enable sustained growth.
Managed cash register operations using POS system and processed sales and returns.
Engaged shoppers, providing assistance and information on merchandise and product features.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Educated junior associates on sales plans, personal goals and incentives to motivate them.
Empowered team to exceed sales quotas through regular training, effective coaching and close mentoring.
Asked open-ended questions to determine customer requirements and help identify correct products and services.
Created eye-catching merchandise displays to entice customers into store.
Babysitter, 07/2019 - 03/2020 Seaworld Parks – Williamsburg, VA,
Monitored children's safety and well-being to prevent accidents and falls.
Enforced rules to teach good manners and maintain safe environment.
Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
Read stories and played alphabet games to promote early literacy.
Helped older kids complete homework, school projects and chores.
Calculated amount owed for services and collected payment from parents.
Devised activities helping promote physical and mental development.
Took children on outings as well as after-school activities.
Sales Ambassador , 09/2018 - 12/2019 The Tjx Companies, Inc. – Warren, MI,
Monitored customer order process and addressed customer issues.
Fostered relationships with customers to expand customer base and retain business.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Improved overall customer purchasing experiences to promote steady revenue.
Demonstrated product features to align with customer needs.
Created and implemented store displays, promoting sales and growth.
Developed key customer relationships to increase sales.
Improved profitability and developed pipeline using multiple marketing channels and sales strategies.
Highlighted target products with eye-catching signs, displays and shelf positions.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Helped customers by answering questions and locating merchandise.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Initiated friendly conversation with customers to determine level of assistance required.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Calculated pricing, applied discounts and collected payments to process transactions.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Answered questions about current promotions and resolved issues according to store policies.
Cashier, 07/2017 - 12/2017 Chick-fil-A – City, STATE,
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Helped with purchases, locating items and signing up for rewards programs.
Education and Training
Associate of Science: Biology, Expected in - Community College of Allegheny County - Pittsburgh, PA GPA:
Associate of Applied Science: Health Sciences, Expected in 05/2024 - California University of Pennsylvania - California, PA GPA:
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