Bilingual and multicultural Sales & Customer Service Manager with over 15 years of experience in sales, customer service, negotiation, and project management.
Demonstrated leadership keeping key accounts and negotiating with world class companies like Hitachi, Sony, Sharp, Foxconn, Mitsubishi, Panasonic, Sanyo, JVC, and Pioneer.
Worked as a support to the sales and customer service representatives and worked with them to solve problems and face challenges.
As manager for KB Foam, Inc. also supported purchasing negotiations that involved critical items like resin raw material and polybags. As sales and customer service manager assured appropriate and effective communication between the company and customer's main window persons and managers in the purchasing, engineering and quality departments.
Using an extensive sales experience in the TV market, developed new business and acquired new customers in the air conditioning industry, tropical live fish industry, biomedical industry and recreational industry.
Developed materials for web page marketing and developed a marketing materials for trade shows and to introduce the company to potential new customers.
In 1996 got the "Peace and Friendship" Scholarship Award from the Association for International Education, Japan and the Japanese Ministry of Education.
Responsible for pricing and introduction of new products. Analyzed design, demand and requirements to elaborate quotations. Responsible for the development of all new products from ordering molding tools, schedule, trials , samples delivery and part approvals. As sales and customer service manager gathered and confirmed forecast information and shared the information in reports and monthly managerial meetings.
Successfully negotiated raw material price increases with customers and worked with customers to identify opportunities to reduce costs.
Supported the Vice President to gather information and elaborate the annual sales budget. Established excellent communication with all customers and had regular meetings with purchasing, engineering and quality divisions to follow up on any requirements, design changes or countermeasures.
Supported management gathering forecast information, and visited customers regularly to get market information and feedback about the service and quality of the company. Served as a communication channel between the customers and the company's planning, production and shipping departments. Followed up and supported the accounts receivable department when issues came up with payment from customers.
Conducting regional and international market research helping the company to expand in the San Diego- Tijuana region, providing international logistic services.
Made specific research on the traffic of goods between Asia and the United States, also goods for which final destination was the Maquiladora industry in Mexico. Called on potential customers to develop new business.
The major emphasis was made on foreign policy analysis, advanced research and data analysis on country specific (Japan) and regional issues (Pacific Rim), taking in consideration, economic, geographical, historical and political implications.
One year program to study Japanese language, comparative management, culture and foreign policy.
Speech Communications Emphasis on research to make professional presentations and speeches.
Fluent in written and spoken English and Spanish with basic knowledge of Japanese conversation.
Inter-cultural and interpersonal communication skills, able to conduct market research and data analysis, Proficient in Excel, Power Point, and Word. Able to use basic CAD and SolidWorks software.
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