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Sales & Catering Coordinator Resume Example

Resume Score: 80%

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SALES & CATERING COORDINATOR
Summary

High achieving Sales professional with 10+ years in the hospitality industry with first-rate skills and knowledge in: hotel sales, contracting and negotiating, catering, event planning, restaurant food and beverage, administration, and workplace culture and inclusion.

Skills
  • Ability to decision make and problem solve in high stakes environment
  • Contracting and negotiating skills
  • Strong written and verbal communication
  • People, product, and time management skills
Experience
09/2019 to Current
Sales & Catering CoordinatorHard Rock Hotel San Diego - San Diego, CA
  • Identify and qualify new business leads that fit within HRHSD sales parameters by managing numerous sources of lead generation; San Diego Tourism Authority, rep firms, third parties, emails, prospecting, calls and referrals
  • Support a team of 15 Sales, Catering, and Event managers with hotel site tours, by preparing showrooms, meeting space, 4D HD PodWall lobby display, common guest areas, and possible entertainment and/or gifts for qualified prospects in accordance with company policies and procedures, to finalize contracts and close business
  • Suggest, negotiate and contract guest sleeping room rates for social groups of 25 or less by using STAR report, weekly ESA and other group business in the pipeline to determine best rate, while ensuring all pertinent aspects of solicitation and closing are complete and documented
  • Assist in pipeline management by managing new RFPs, creating proposals, drafting contracts, contract addendums and corresponding with potential clients about future programs and events
01/2010 to Current
Culture Club Ambassador Hard Rock Hotel San Diego - San Diego, CA

Work related committee that consist of a small team of dedicated and passionate employees excited about our work culture and team camaraderie. The mission is to build and maintain authentic relationships with each other and those around us, which in turn, we believe translates into amazing guest experiences and a positive work environment

Hard Rocks Mission has always been one of philanthropy; “Do well by doing good.” There are a number of different programs and causes that Hard Rock launch and support around the world and directly correlate to our mission.

  • Plan, coordinate, and facilitate employee gatherings and affairs
  • Organize and participate in non-profit events, host fundraisers
    International Aids Society, Autism Society, Leukemia & Lymphoma Society, Habitat for Humanity, Father Joes, Imagine No More Hunger Campaign
    Love all. Serve All. Ambassador.
03/2012 to 09/2016
Rock Spa Front Desk Lead CoordinatorHard Rock Hotel San Diego - San Diego, CA
  • Assist in directly oversee the process of training, retraining, coaching, counseling, and general day to day operations of spa team members
  • Created “Build Your Own Scrub” a retail product that was translated into a body service and added to the Rock Spa Menu, resulting in an increase in revenue for services provided and retail sales
  • Consistently achieved or exceeded monthly retail sales goal of $1000.00, resulting in over $65,000.00 in spa revenue
    Plan and coordinate spa special events including, yoga classes,vino night, fundraisers, charities and non-profit organizations
  • Capture corporate group business by identifying future definite in-house meetings and connecting with group planners, providing special group packages and rates
  • Manage staff scheduling and appointment books on a weekly basis to align with hotel occupancy to minimize cost and maximize resources
    Created standards of practice manual and checklist for front desk lead coordinator, front desk and spa attendant
08/2008 to 03/2012
Rock Spa Front Desk/Spa AttendentHard Rock Hotel San Diego - San Diego, CA
  • Conduct and participate in ongoing training on front desk, operating procedures and retail sales product knowledge.
  • Generate bi-weekly sales summary reports for all staff members
  • Maintain and manage Rock Spa online communication and appointment booking portal DemandForce, using all internal web tools to engage with current and future guests, resulting in an increase in business.
  • Responsible for month-end spa retail count by counting inventory, running Excel reports and closing with accounting
Education and Training
05/2010
Bachelor of Science: Criminal JusticeSan Diego State University - San Diego, CA
  • Minor in Sociology
Accomplishments
  • First Sales and Catering Coordinator in Hard Rock Hotel San Diego history to successfully close multiple group room contracts
  • Sales, Catering & Events team awarded San Diego Tourism Authority Best Site Experience Q2 2019
  • Sales, Catering & Events team awarded San Diego Tourism Authority Best Site Experience 2019
  • Awarded Rock Solid of the Year 2016
  • Awarded Rock Star of the Year 2016
  • Awarded Rock Star of the Year 2012
  • Awarded Rock Star of the Month August 2011
  • Awarded Rock Star of the Month January 2011
Additional Information

Operating Systems

Resolume VJ Software & Media Server, Opera, Delphi, Microsoft Office, DemandForce

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Hard Rock Hotel San Diego

School Attended

  • San Diego State University

Job Titles Held:

  • Sales & Catering Coordinator
  • Culture Club Ambassador
  • Rock Spa Front Desk Lead Coordinator
  • Rock Spa Front Desk/Spa Attendent

Degrees

  • Bachelor of Science : Criminal Justice

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