Sales & Catering Coordinator Resume Example

Work related committee that consist of a small team of dedicated and passionate employees excited about our work culture and team camaraderie. The mission is to build and maintain authentic relationships with each other and those around us, which in turn, we believe translates into amazing guest experiences and a positive work environment

Hard Rocks Mission has always been one of philanthropy; “Do well by doing good.” There are a number of different programs and causes that Hard Rock launch and support around the world and directly correlate to our mission.

• Plan, coordinate, and facilitate employee gatherings and affairs
  
• Organize and participate in non-profit events, host fundraisers
  International Aids Society, Autism Society, Leukemia & Lymphoma Society, Habitat for Humanity, Father Joes, Imagine No More Hunger Campaign
  Love all. Serve All. Ambassador.

• Assist in directly oversee the process of training, retraining, coaching, counseling, and general day to day operations of spa team members
  
• Created “Build Your Own Scrub” a retail product that was translated into a body service and added to the Rock Spa Menu, resulting in an increase in revenue for services provided and retail sales
  
• Consistently achieved or exceeded monthly retail sales goal of $1000.00, resulting in over $65,000.00 in spa revenue
  Plan and coordinate spa special events including, yoga classes,vino night, fundraisers, charities and non-profit organizations
  
• Capture corporate group business by identifying future definite in-house meetings and connecting with group planners, providing special group packages and rates
  
• Manage staff scheduling and appointment books on a weekly basis to align with hotel occupancy to minimize cost and maximize resources
  Created standards of practice manual and checklist for front desk lead coordinator, front desk and spa attendant

• Conduct and participate in ongoing training on front desk, operating procedures and retail sales product knowledge.
  
• Generate bi-weekly sales summary reports for all staff members
  
• Maintain and manage Rock Spa online communication and appointment booking portal DemandForce, using all internal web tools to engage with current and future guests, resulting in an increase in business.
  
• Responsible for month-end spa retail count by counting inventory, running Excel reports and closing with accounting