Motivated worker with 7-year track record of success in providing exceptional service and sales support in office & retail environments. Offering superior language and service abilities. Strong team player committed to assisting co-workers and management with all activities necessary for success.
Skills
Academic
Office
Pricing
Sales
Phone
ID verification
Excellent communication skills
Listening skills
Customer- and service-oriented
Excellent spelling skills
Proofreading and editing
Report preparation
Precise
Transcription
Great eye for detail
Strong listening talents
Experience
Sales Associate, Cashier and Trade Buyer, 05/2018 to Current South Carolina Job Board – Rock Hill, SC,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Assisted with purchases, locating items and signing up for rewards programs.
Operated cash register, collected payments and provided accurate change.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Monitored sales events, added new merchandise and rang up purchases.
Welcomed customers, offering assistance to help find necessary store items.
Offered product and service consultations and employed upselling techniques.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Inspected items for damage and obtained replacements for customers.
Learned roles of other departments to provide coverage and keep store operational.
Assisted customers with account updates, new service additions and promotional offers.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Proctor, 06/2014 to 08/2017 Tapestry, Inc. – Palm Beach Gardens, FL,
Upholding academic integrity with test takers, giving excellent service, finding simpler yet efficient ways to go about my start up process, and maintaining a fun atmosphere in the office.
Troubleshot problems with computers used in diverse tests.
Kept testing materials secured and confidential to prevent cheating.
Made special accommodations for students with disabilities to complete tests in rooms where they felt comfortable.
Kept operations and conduct in compliance with testing policies and standards.
Oversaw countless final exams at end of each semester, carefully monitoring students for signs of deception.
Maintained focused, inclusive and supportive learning environments.
Helped faculty prepare tests and set up testing spaces.
Completed documentation on student behaviors, interventions and results.
Prioritized and organized tasks to efficiently accomplish service goals.
Sales Associate and Cashier, 06/2013 to 08/2014 GAP FACOTRY STORE #1050 – City, STATE,
Assisted with purchases, locating items and signing up for rewards programs.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.
Operated cash register, collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Monitored sales events, added new merchandise and rang up purchases.
Promoted specific item options to drive sales and achieve add-on purchases.
Assisted coworkers with completing end-of-day counts and securing funds to prevent loss or theft.
Scanned customer purchases, supporting transactions to streamline sales process.
Learned roles of other departments to provide coverage and keep store operational.
Welcomed customers, offering assistance to help find necessary store items.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Resolved issues with cash registers, card scanners and printers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Inspected items for damage and obtained replacements for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Assisted customers with account updates, new service additions and promotional offers.
Education and Training
Bachelor of Arts: English, Expected in 05/2020 Arizona State University - Tempe, AZ GPA:
GPA: 3.45, Graduated Cum Laude
Dean's List Honoree Fall 2018 & Spring 2019
Major in English with a concentration in Linguistics
Minor in German language & culture
Associate of Arts: Libertal Arts, Expected in 05/2017 Las Positas College - Livermore, CA GPA:
GPA: 2.75
High School Diploma: , Expected in 06/2010 Granada High School - Livermore, CA GPA:
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