- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Motivated worker with 7-year track record of success in providing exceptional service and sales support in office & retail environments. Offering superior language and service abilities. Strong team player committed to assisting co-workers and management with all activities necessary for success.
- Academic
- Office
- Pricing
- Sales
- Phone
- ID verification
- Excellent communication skills
- Listening skills
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- Customer- and service-oriented
- Excellent spelling skills
- Proofreading and editing
- Report preparation
- Precise
- Transcription
- Great eye for detail
- Strong listening talents
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Sales Associate, Cashier and Trade Buyer, 05/2018 to Current
South Carolina Job Board – Rock Hill, SC,
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Assisted with purchases, locating items and signing up for rewards programs.
- Operated cash register, collected payments and provided accurate change.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Monitored sales events, added new merchandise and rang up purchases.
- Welcomed customers, offering assistance to help find necessary store items.
- Offered product and service consultations and employed upselling techniques.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Inspected items for damage and obtained replacements for customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted customers with account updates, new service additions and promotional offers.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Proctor, 06/2014 to 08/2017
Tapestry, Inc. – Palm Beach Gardens, FL,
- Upholding academic integrity with test takers, giving excellent service, finding simpler yet efficient ways to go about my start up process, and maintaining a fun atmosphere in the office.
- Troubleshot problems with computers used in diverse tests.
- Kept testing materials secured and confidential to prevent cheating.
- Made special accommodations for students with disabilities to complete tests in rooms where they felt comfortable.
- Kept operations and conduct in compliance with testing policies and standards.
- Oversaw countless final exams at end of each semester, carefully monitoring students for signs of deception.
- Maintained focused, inclusive and supportive learning environments.
- Helped faculty prepare tests and set up testing spaces.
- Completed documentation on student behaviors, interventions and results.
- Prioritized and organized tasks to efficiently accomplish service goals.
Sales Associate and Cashier, 06/2013 to 08/2014
GAP FACOTRY STORE #1050 – City, STATE,
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Monitored sales events, added new merchandise and rang up purchases.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Assisted coworkers with completing end-of-day counts and securing funds to prevent loss or theft.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Learned roles of other departments to provide coverage and keep store operational.
- Welcomed customers, offering assistance to help find necessary store items.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Resolved issues with cash registers, card scanners and printers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Inspected items for damage and obtained replacements for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Assisted customers with account updates, new service additions and promotional offers.
Bachelor of Arts: English, Expected in 05/2020
Arizona State University - Tempe, AZ
GPA:
GPA: 3.45, Graduated Cum Laude
- Dean's List Honoree Fall 2018 & Spring 2019
- Major in English with a concentration in Linguistics
- Minor in German language & culture
Associate of Arts: Libertal Arts, Expected in 05/2017
Las Positas College - Livermore, CA
GPA:
GPA: 2.75
High School Diploma: , Expected in 06/2010
Granada High School - Livermore, CA
GPA:
GPA: 3.0
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