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Sales Associate and Customer Service Resume Example

Resume Score: 85%

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SALES ASSOCIATE AND CUSTOMER SERVICE
Summary

Ability to lead, train and maintain an enthusiastic, productive attitude. Great skills to seek out potential sales in new market areas. Strong analytical planning skills, combines with the ability to coordinate the efforts of many to meet organizational goals. Self motivated, productive and organized efficient work habits. Always knowing what needs to be done and never told twice to do something. As well as extensive experience in management, customer service relations and sales. Results-oriented Sales Associate specialized in Miami,FL area. Four-year track record of success in exceeding customer service and sales goals. Desire to pursue a leadership position with a growing company.Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player.Experienced sales professional highly effective at meeting and exceeding sales quotas on consistent basis. Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.Know how to approach and spark a great conversation with individuals of different ethnicity, Since we all come from different backgrounds and think differently.

Highlights
  • Microsoft office
  • Professional and Mature
  • Self-Directed
  • Strong Problem Solver
  • Advanced mathematical aptitude
  • Superior communication skills
  • Fundraising background




  • Cheerful and energetic
  • Effective team player
  • Staff training and development
  • Superior organization skills
  • Fluent in Spanish and English
  • Superior communication skills
Accomplishments

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Quality Communication 

  • Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.

Computed Data Reports 

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales 

  • Consistently generated additional revenue through skilled sales techniques.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking 

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Presenting

  • Demonstrated strong communication skills through joining organization like Phi Theta Kappa and Phi Sigma Kappa.

Research

  • Researched and developed projects which resulted in positive outcomes.

Fundraising

  • Spearheaded school fundraising effort for Muscular Dsythrophy Foundation charity, successfully raising $10,000.

Additional Achievements

  • Fielded and processed up to 40 calls per day, only working 5 hours a shift.

  • Worked two jobs and attended school full-time.

  • Winner of employee of the month due to outstanding customer service.

  • Achieved $1,500 sales a week.

  • Mentored over a dozen new sales associates.

  • Pursed to join the Honor Society organization due to an outstanding grade point average for 3 consecutive years.

  • Won an Executive position for a Fraternity, due to my ability to lead.

  • Received multiple grants and scholarships due to over excess community service hours as well as upholding my grade point average while working and attending school at the same time

.

Experience
Sales Associate and Customer Service
January 2011 to January 2013
Hollister - Miami, FL
  • Sales and Customer Service, Hollister franchise.
  • Consisted of me making sales and dealing with unhappy customers.
  • With a great customer service background, I know how to approach and speak to individuals that were unhappy.
  • I was voted Sales man of the month multiple times while working at Hollister franchise.
  • Met incoming customers and provided immediate assistance.
  • Retrieved alternate items and sizes on request.
  • Listened to customer needs and preferences to provide accurate advice.
  • Completed purchases with cash, credit and debit payment methods.
  • Trained all new sales employees on effective techniques.
  • Increased purchase totals by recommending additional items.
  • Answered incoming telephone calls with professional and knowledgeable responses.
Manager
January 2012 to January 2013
Tutti Frutti- Yogurt - Miami, FL
  • My job title consisted me of working with cash registers, ordering supplies that we needed for the store as well as calling customers that were unhappy with there visit.
  • Organized items in visually appealing manner.
  • Solicited referrals from satisfied clients.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Created attractive displays.
  • Developed and executed sales promotions.
  • Maintained up-to-date knowledge of customer buying habits.
Education
Associate of Science : Psychology and Child Development, 2013Miami-Dade College - Miami, FL
  • Minor in Biology and Child Development
  • Member of Phi Theta Kappa Club
  • Deans list for Academic Achievement Award
  • 3.6 GPA
  • Coursework in personality psychology

Bachelor of Science : Psychology and Biology, 2016Florida State University - Tallahassee, FL
  • Member of Phi Sigma Kappa Club
  • Inductor of Achievement Award
  • Social Work coursework
  • Social Services coursework
  • Fundraising for multiple Foundation
Languages
  • Bilingual in Spanish and English
  • Fluent reading and writing in both languages
Interests
  • Volunteering at fundraisers
  • Family Oriented

Personal Information
  • Place of Birth: Miami, Florida
  • Date of Birth: 11th of June, 1993
  • Present Resident in Tallahassee, Fl
  • Sex: Male
  • Status: Dependent
  • Hobbies: Outdoors, Psychology, Health Science and family

Additional Information
  • While attending Miami-Dade College I was invited to join the Honor Society Club called Phi Theta Kappa, where I maintained a 3.6 grade point average. I also did more than 100 voluntary hours at Palmetto Bay park in Miami, Florida. Where I was an assistant coach for an 8under Softball team that won the USAA Championship.

  • While attending Florida State I did multiple voluntary hours for an organization called Phi Sigma Kappa. Where I would later join the organization and elected by the organization to serve on the Executive Console for Phi Sigma Kappa. Being on the executive console is a huge responsibility. Being a member on the executive console, i had to attend meetings with the University as well as creating fundraisers to better the community around us. Multiple hours of community service was done while being a member of Phi Sigma Kappa.
Skills
  • Sales Software: Salesforce.com, TapScan
  • Public Relations Software: Bacon's Mediasource, Factiva
  • Desktop Publishing Software: Photoshop, Illustrator, HTML
  • People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Hollister
  • Tutti Frutti- Yogurt

School Attended

  • Miami-Dade College
  • Florida State University

Job Titles Held:

  • Sales Associate and Customer Service
  • Manager

Degrees

  • Associate of Science : Psychology and Child Development , 2013
    Bachelor of Science : Psychology and Biology , 2016

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