Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Dedicated sales and service technician with more than 25 years in retail sales and technical service. Possesses a firm commitment to customer service and consistently provides 100% focus to each customer's sales/service experience.

  • Superb sales professional with strong communication skills
  • Highly organized with strong time management skills
  • Detail oriented with extensive mechanical aptitude
  • Extensive experience with and product knowledge of numerous bike brands/companies and accessory lines
  • Unparalleled passion for the bike industry
10/2009 to Current
Sales and service technician Terminix International, Inc Tampa, FL,
  • Managed service department and fulfilled role of lead mechanic
  • Maintained inventory for service department tools and supplies
  • Maintained record accuracy by using work order reporting system
  • Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies
  • Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.
03/1996 to 06/2009
Lead mechanic and sales associate Ace Hardware Granger, IN,
  • Performed same as above in large volume (2000+ bike sales/year) and Bicycle Retailer top 100 dealer store
  • Collaborated with numerous industry representatives to maintain and increase technical product knowledge as well as improve supply according to customer demand
  • Worked overtime, including evenings and weekends, to respond to customer service needs
  • Performed numerous in store product demos
  • Represented as a buyer during multiple trade show seminars and dealer camps

11/1989 to 02/1996
Assistant Parts Manager Ace Hardware Greenville, RI,
  • Inventory control and sales to retail and wholesale customers
11/1985 to 11/1989
Assistant Parts Manager Popular Inc New York, NY,
  • Inventory control and sales retail and wholesale customers
05/1982 to 1986
Sales and service associate Jerry And Sparky's Bicycle Shop City, STATE,
  • Bicycle assembly and sales
Expected in 2010
NIC EMT Program - Coeur D Alene, ID
Expected in 2006
Shimano Mechanics Counsel 2006-2009 - Colorado Springs, CO

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Resume Overview

School Attended

  • NIC EMT Program
  • Shimano Mechanics Counsel 2006-2009

Job Titles Held:

  • Sales and service technician
  • Lead mechanic and sales associate
  • Assistant Parts Manager
  • Assistant Parts Manager
  • Sales and service associate


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