Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Dedicated sales and service technician with more than 25 years in retail sales and technical service. Possesses a firm commitment to customer service and consistently provides 100% focus to each customer's sales/service experience.
Highlights
Superb sales professional with strong communication skills
Highly organized with strong time management skills
Detail oriented with extensive mechanical aptitude
Extensive experience with and product knowledge of numerous bike brands/companies and accessory lines
Unparalleled passion for the bike industry
Experience
10/2009 to Current
Sales and service technicianTerminix International, Inc – Tampa, FL,
Managed service department and fulfilled role of lead mechanic
Maintained inventory for service department tools and supplies
Maintained record accuracy by using work order reporting system
Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies
Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.
03/1996 to 06/2009
Lead mechanic and sales associateAce Hardware – Granger, IN,
Performed same as above in large volume (2000+ bike sales/year) and Bicycle Retailer top 100 dealer store
Collaborated with numerous industry representatives to maintain and increase technical product knowledge as well as improve supply according to customer demand
Worked overtime, including evenings and weekends, to respond to customer service needs
Performed numerous in store product demos
Represented as a buyer during multiple trade show seminars and dealer camps
11/1989 to 02/1996
Assistant Parts ManagerAce Hardware – Greenville, RI,
Inventory control and sales to retail and wholesale customers
11/1985 to 11/1989
Assistant Parts ManagerPopular Inc – New York, NY,
Inventory control and sales retail and wholesale customers
05/1982 to 1986
Sales and service associateJerry And Sparky's Bicycle Shop – City, STATE,
Bicycle assembly and sales
Education
Expected in 2010
: NIC EMT Program - Coeur D Alene, ID GPA:
Expected in 2006
: Shimano Mechanics Counsel 2006-2009 - Colorado Springs, CO GPA:
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