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Sales And Customer Service Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Skillfully direct and motivate customer service personnel in successful strategies to manage calls and increase efficiency. Excellent problem-solving, team leadership and mentoring skills. Help front-line associates maintain high customer satisfaction by delivering solid support and managing escalated calls.

Skills
  • Customer service excellence
  • Payment processing
  • Register oversight
  • Documentation abilities
  • Returns policy familiarity
  • Retail background
  • Inbound and outbound calling
Experience
Sales and Customer Service Manager, 11/1993 to 04/2000
Salad And Go Chandler, AZ,
  • Oversaw inventory purchases and sales contracts to keep records current and compliant.
  • Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
  • Defined marketing collateral and program strategies by working closely with product management teams.
  • Managed canvassing strategies to generate appointments for outside sales team.
  • Motivated and mentioned employees to increase knowledge, skills and career potential within company.
  • Contributed expertise to build successful marketing strategies, including direct, partner and social media approaches.
  • Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Worked with sales teams to understand processes and enhance after-sales support.
  • Prepared, completed and processed customer account forms and database changes.
  • Reconciled accounts, posted daily entries and conducted financial analysis.
Waitress and Bartender, 05/2000 to 04/2016
Alliance Healthcare Services, Inc. Akron, OH,
  • Increased sales of key menu items through effective upselling.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Carried 6 plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Inspected restrooms for cleanliness and availability of supplies.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Transported all dirty glassware and utensils from dining room to dish washing area for proper cleaning.
  • Calculated charges, issued table checks and collected payments from customers.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Designed custom private function and banquet packages to accommodate groups of up to 150, including business dinners, sales presentations, club meetings, weddings and charity events.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained accuracy while handling payments ,giving change and printing receipts with POS system.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Minimized customer wait times by efficiently taking and filling orders each day.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet sales goals.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Served patrons daily at Williams restaurant with consistent recommendations for exceptional service.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Checked order accuracy and food quality before delivering to customers.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
Front Office Assistant, 02/2017 to 09/2019
Food Lion City, STATE,
  • Reviewed account and service histories to identify trends and issues.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Prepared, completed and processed customer account forms and database changes.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Resolved average of 30 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Coordinated with Customer Service Manager and teammates to carry out customer requests.
  • Assisted numerous customers per day, greeting with upbeat and positive attitude.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Consulted with customers regarding their specific needs, addressing any problems or concerns that they may have.
  • Shared detailed information regarding western union, lottery and money order options to help customers make decisions.
  • Partnered with program management and store leads to make recommendations, process improvements and corrective action plans.
  • Cross-trained staff members, resulting in increase in customer satisfaction ratings.
  • Documented conversations with customers to track requests, problems and solutions.
Education and Training
Certificate of Completion: Business Administration, Expected in 11/1993
to
Massachusetts Job Taring - Fitchburg, Massachusetts,
GPA:

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88Good

Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • Massachusetts Job Taring
Job Titles Held:
  • Sales and Customer Service Manager
  • Waitress and Bartender
  • Front Office Assistant
Degrees
  • Certificate of Completion