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Sales and Customer Service Manager Resume Example

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SALES AND CUSTOMER SERVICE MANAGER
Summary

Dedicated and hardworking in sales, customer service assisting and physical labor, I am able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.

Skills
  • Creating store processes
  • Leadership development
  • Driving business growth
  • Building brand awareness
  • Customer outreach
  • Customer service
  • Communications
  • Supervision
  • Operational improvement
  • Organization
  • Problem resolution
  • Invoice generation
  • Team building
  • MS Office
  • Process improvement
  • Relationship development
  • Project organization
  • Administrative support
Education and Training
High School DiplomaSouth Salem High SchoolSalem,OR,2004
Experience
Natures Kick CorporationSales and Customer Service Manager | Salem, OR11/2010 to 08/2012
  • Supported customer acquisition and retention programs to grow customer base and facilitate revenue enhancements.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Resolved average of 30 inquiries daily to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Consulted with customers regarding orders placed and payment issues as well as product issueds as they arised for the customer in a timely manor. needs, addressing order concerns.
  • Up-sold products and motivated customers to upgrade current product plans.
  • Met service team sales targets and call handling quotas consistentantly.
  • Resolved customer issues and diffused situations by listening to concerns and developing solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Processed orders, keeping customers advised of status.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
Garten ServicesOne onOne Vocatonl Assistant | Salem, OR06/2006 to 02/2009
  • Verified compliance with applicable local, Oregon state, city and federal laws and regulations relative to business operations.
  • Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments.
  • Developed and optimized treatment plans to help clients continue to progress.
  • Educated family members and helped each support clients by improving coping techniques.
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Developed appropriate policies for identification of medically-related social and emotional needs of clients.
  • Assisted clients with identifying feelings and behaviors by asking open-ended questions.
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
  • In relation to job safety and social standards.
  • Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
  • Handled all delegated tasks, including giving breaks to fellow employees supervised assigned clients and taught job skills to my clients tht were deemed safe for that particular facility and maintained safety for all parties that came into contact with my client.
Valley LawncareLandscape Assistant | Salem, OR
  • Pruned trees and bushes to improve visibility and shapes.
  • Safely operated lawn mowers hedge trimmers line trimmers chainsaws and chemicals needed to furtilixe or maintain lan helth and different equipment to maintain grounds and to remove dibris from trees.
  • Implemented regular landscaping schedule to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
  • Read and followed landscaping plans to install plants and fixtures for residences and businesses.
  • Protected customer lawns by applying weed and pest control chemicals.
  • Selected bulbs, bushes, trees and flowers for planting.
  • Performed upkeep work for garden areas and landscaping greenery to enhance property appearance and plant health.
  • Trimmed shrubbery and trees and carried out general garden maintenance.
  • Effectively removed poison ivy and other harmful plants usinghand pruners and hedge trimmers in a safe and productive method and while wearing protective gear.
  • Assisted with grounds maintenance with basic landscaping support, including mowing, trimming and debris removal.
  • Cleared pathways of overgrowth and debris or hazards such as snow.
fluent in spanish and english

Vocationalissue'sMahtiahigh school GEDtly

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Resume Overview

Companies Worked For:

  • Natures Kick Corporation
  • Garten Services
  • Valley Lawncare

School Attended

  • South Salem High School

Job Titles Held:

  • Sales and Customer Service Manager
  • One on One Vocatonl Assistant
  • Landscape Assistant

Degrees

  • High School Diploma

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