Sales, Training, Event Coordinator resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Skills
Cost estimating
[Technique] mastery
Event calendar management
Business growth
Presentations and demonstrations
Workflow management
Brand building and awareness
Public speaking
Company policies and procedures
Guest relations
Training initiatives
Managing events start to finish
Corporate events planning
Events requirements gathering
Planning and coordination
Selling event products and services
Sales and marketing strategy
Education and Training
University of North DakotaGrand Forks, NDExpected in 05/1990 ā āBachelor of Arts:Communications, Aviation Services - GPA:
Sold various products by explaining unique features and educating customers on proper application or usage.
Built and maintained relationships with peers and upper management to drive team success.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered product questions with up-to-date knowledge of sales and promotions.
Assessed customer needs to provide assistance and information on product features.
Developed trusting relationships with customers by making personal connections.
Increased purchase amounts by cross-selling with similar products.
Answered incoming telephone calls to provide store, products and services information.
Engaged customers in friendly, professional dialogue to determine needs.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Received and displayed product shipments on store retail shelves upon delivery.
Adhered to company initiatives and achieved established goals.
Worked with fellow sales team members to achieve group targets.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Trained new team members in cash register operation, stock procedures and customer services.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Reviewed files, recordings and other documents to obtain information to respond to requests.
Trained newly hired top talent to fill key positions and maximize productivity.
Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Organized event facility, food and beverage selections and audio-visual arrangements.
Oversaw event logistics, venue scheduling and accommodations.
Facilitated orientation and training classes to communicate policies and procedures to new hires.
Selected chefs or catering companies to prepare food for events.
Conducted training classes for employees on features and operation of products, client tools and processes.
Provided constructive feedback and positive reinforcement to keep trainees motivated.
Developed practical training programs to impart knowledge and improve individual skill sets.
Worked with subject matter experts to validate relevancy of content.
Coordinated vendors, timelines and budgets for events.
Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
Prepared hard copy training materials, module summaries, videos and presentations.
Created tests, exercises and role-plays for courses to verify competency.
Managed learning experience consistent with company philosophy and company-wide strategies.
Collaborated with internal business partners to create industry-specific course content.
Watchmesports - Manager Fort Worth, TX, 01/1997 - 02/2016
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Minimized staff turnover through appropriate selection, orientation and training.
Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Created training modules and documentation to train staff.
Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Entered time and attendance logs in preparation for payroll.
Enforced customer service standards and resolved customer problems to uphold quality service.
Monitored staff performance and addressed issues.
Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Conducted quality, timely performance feedback and performance appraisals.
Established and managed yearly budgets of up to $[Amount].
Maintained adequate staffing to meet objectives within budget.
PC Wholesale - Sales Representative City, STATE, 01/1995 - 01/1997
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Contacted new and existing customers to outline benefits of products.
Monitored customer order process and addressed customer issues.
Fostered relationships with customers to expand customer base and retain business.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Improved overall customer purchasing experiences to promote steady revenue.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Answered product questions with up-to-date knowledge of sales and promotions.
Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
Adhered to company initiatives and achieved established goals.
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Developed key customer relationships to increase sales.
Used CRM database to track referral and appointment data.
Created successful strategies to develop and expand customer sales.
Drove substantial sales through suggestive selling and by promoting add-on purchases.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
Answered customer questions, shared product knowledge and researched pricing and availability.
Stayed up to date on company products and services to support sales objectives.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Conferred with customers to understand needs, recommend products and solve after-sale issues.
Listened to customers to understand needs and refer to optimal services.
Continuously met sales goals via strategic prospecting.
Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers.
Gave top-notch service to everyone in order to provide ample sales opportunities.
Resolved tension with customers complaining about products, services or store personnel, answering product questions and providing instructions for complaints.
Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
Cultivated productive relationships with existing customers through exceptional follow-up after sales.
Consistently earned top performer out of [Number] sales team members for exceeding sales goals.
Attended trade shows, job fairs and [Type] training, maintaining current knowledge of available products.
Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
Prepared and processed contracts and order forms for new and existing customers.
Write, completed and filed documentation to finalize sales.
Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
Assisted in training of new hires on organizational procedures, policies and sales techniques.
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