Dedicated and successful at collaborating with team members and superiors. Strong communication skills and decision- making ability. Highly motivated, passionate, dedicated and seeking an opportunity to work in an encouraging and positive environment. Capable and focused on supplying above average service to overwhelmed and inquisitive customers. First Aid and CPR certified. Motivated customer service specialist with over 2 years of experience in a fast-paced, team-based environment. Personable and professional under pressure. Flexible and hardworking in deadline- driven environments. Expertise in delivering support services and resolving customer complaints.
Sale Associate March 2016 to CurrentLANE BRYANT － Reno, Nevada
Answered customers' questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Informed customers about all product lines and services offered by the company.
Processed all sales transactions accurately and in a timely fashion.
Marked clearance products with updated price tags.
Placed special orders and called other stores to find desired items.
Recommended merchandise based on customer needs.
Operated a cash register to process cash, check and credit card transactions.
Guided customers in choosing items that reflected personal style and shape.
Met incoming customers and provided immediate assistance.
Retrieved alternate items and sizes on request.
Listened to customer needs and preferences to provide accurate advice.
Trained all new sales employees on effective techniques.
Increased purchase totals by recommending additional items.
Worked flexible schedule to accommodate changing customer levels.
Organized items in visually appealing manner.
Answered incoming telephone calls with professional and knowledgeable responses.
Set aside on-hold reservations.
Developed and executed sales promotions.
Maintained up-to-date knowledge of customer buying habits.
Caregiver March 2014 to CurrentTHE CHILD GARDEN @ SOUTH MEADOWS － Reno, NV
Greeted parents/children entering the classroom in order to help them get their things put away andget their day started.Described a child's day and accurately explain details and attend to any concerns the parent mayhave.
Politely assisted parents in person and via telephone.Promoted good behavior by using the positive reinforcement method.Promoted language development skills through reading and storytelling.
Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
Organized small groups of children while transitioning to and from outdoor play.Completed evening classroom and play area cleanup and closing duties.
Maintained a positive demeanor to facilitate a stable, consistent environment.Mediated talks between parents and teachers regarding disciplinary concerns.Used constructive problem-solving techniques to resolve parent disputes.Updated records of contact, medical and progress information.
Reported parent complaints and comments to managers.Provided an elevated experience to generate a loyal clientèle.
Investigated and resolved parent inquiries and complaints in a timely and empathetic manner.
Served as the main liaison between parents, the lead teacher and my supervisor.Ensured a superior experience by addressing customer concerns, demonstrating empathy and resolvingproblems on the spot.
Maintained cleanliness and presentation of facilities.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.Routinely answered parent questions regarding their children.
HIGH SCHOOL DIPLOMA : CURRENT 2016TMCC Magnet High School Dandini Blvd － Reno, NV
ASSOCIATE OF SCIENCE : CURRENT 2016Truckee Meadows Community College Dandini Blvd － Reno, NV