- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Hardworking and reliable with strong ability in Customer Service and Technology. Highly organized, proactive and punctual with team-oriented mentality. I am also a talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals. I am computer knowledgeable in different operating systems. I am proficient at Word,Excel and other office programs.
- Team contribution
- Customer Service
- High-energy attitude
- Office equipment proficiency
- Customer relations
- Problem-solving abilities
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- Technologically savvy
- Microsoft Office expertise
- Data evaluation
- Quality control
- Business development understanding
- Courteous demeanor
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Salad Maker/Shift Lead, 08/2019 - Current
Squatters Pub And Beers – Summit County, OH,
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Packaged and stored food products appropriately to ensure proper handling and preservation.
- Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Re-stocked, organized and arranged service and food stations.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Shift Lead, 06/2018 - 08/2019
Papa John's – Tullahoma, TN,
- Managed and mentored staff members.
- Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Evaluated, reconfigured and performed equipment maintenance to support operational goals.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Documented receipts, employee hours and inventory movements.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Delegated tasks to employees and monitored activities and task completion.
- Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
- Assisted with performance reviews to identify areas of improvement.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
- Inspected incoming supplies to conform with materials specifications and quality standards.
Shift Leader, 04/2016 - 06/2018
Bj's Wholesale Club, Inc. – Bradford, MA,
- Organized daily workflow and scheduled staff vacations for adequate coverage.
- Assisted with performance reviews to identify areas of improvement.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
- Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Maintained visually appealing and effective displays through use of lighting and signage.
- Increased customer base and market share by promoting product through diverse channels.
- Documented receipts, employee hours and inventory movements.
- Delegated tasks to employees and monitored activities and task completion.
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Generated reports to assess performance and make adjustments.
Membership, 04/2013 - 12/2017
Sam's Club – City, STATE,
- Assessed, optimized and elevated operations to target current and expected demands.
- Delivered consistent one-on-one and group training sessions to help improve skills and selling techniques.
- Met with each associate to establish realistic monthly sales goals.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Mentored newly hired employees by explaining tactics for building sales pipelines.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Recruited, hired and trained employees for marketing and sales department.
High School Diploma: , Expected in
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Jeffersontown High School - Louisville, KY
GPA:
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