Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Hardworking and reliable with strong ability in Customer Service and Technology. Highly organized, proactive and punctual with team-oriented mentality. I am also a talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals. I am computer knowledgeable in different operating systems. I am proficient at Word,Excel and other office programs.

Skills
  • Team contribution
  • Customer Service
  • High-energy attitude
  • Office equipment proficiency
  • Customer relations
  • Problem-solving abilities
  • Technologically savvy
  • Microsoft Office expertise
  • Data evaluation
  • Quality control
  • Business development understanding
  • Courteous demeanor
Experience
Salad Maker/Shift Lead, 08/2019 - Current
Squatters Pub And Beers Summit County, OH,
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Packaged and stored food products appropriately to ensure proper handling and preservation.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Re-stocked, organized and arranged service and food stations.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
Shift Lead, 06/2018 - 08/2019
Papa John's Tullahoma, TN,
  • Managed and mentored staff members.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Documented receipts, employee hours and inventory movements.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Delegated tasks to employees and monitored activities and task completion.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Assisted with performance reviews to identify areas of improvement.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
Shift Leader, 04/2016 - 06/2018
Bj's Wholesale Club, Inc. Bradford, MA,
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Assisted with performance reviews to identify areas of improvement.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Maintained visually appealing and effective displays through use of lighting and signage.
  • Increased customer base and market share by promoting product through diverse channels.
  • Documented receipts, employee hours and inventory movements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Generated reports to assess performance and make adjustments.
Membership, 04/2013 - 12/2017
Sam's Club City, STATE,
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Delivered consistent one-on-one and group training sessions to help improve skills and selling techniques.
  • Met with each associate to establish realistic monthly sales goals.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Mentored newly hired employees by explaining tactics for building sales pipelines.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Reviewed customer complaints to determine appropriate methods for resolution.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Recruited, hired and trained employees for marketing and sales department.
Education and Training
High School Diploma: , Expected in
-
Jeffersontown High School - Louisville, KY
GPA:

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Resume Overview

School Attended

  • Jeffersontown High School

Job Titles Held:

  • Salad Maker/Shift Lead
  • Shift Lead
  • Shift Leader
  • Membership

Degrees

  • High School Diploma

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