Hardworking and reliable with strong ability in Customer Service and Technology. Highly organized, proactive and punctual with team-oriented mentality. I am also a talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals. I am computer knowledgeable in different operating systems. I am proficient at Word,Excel and other office programs.
Skills
Team contribution
Customer Service
High-energy attitude
Office equipment proficiency
Customer relations
Problem-solving abilities
Technologically savvy
Microsoft Office expertise
Data evaluation
Quality control
Business development understanding
Courteous demeanor
Experience
Salad Maker/Shift Lead, 08/2019 - Current Squatters Pub And Beers – Summit County, OH,
Followed recipes and customer requests to prepare high-quality, delicious meals.
Packaged and stored food products appropriately to ensure proper handling and preservation.
Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
Cross-trained in other kitchen positions to support team and meet customer needs.
Re-stocked, organized and arranged service and food stations.
Organized ingredients and restocked supplies to prepare for busy periods.
Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Shift Lead, 06/2018 - 08/2019 Papa John's – Tullahoma, TN,
Managed and mentored staff members.
Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
Completed opening and closing duties to facilitate business operations.
Resolved customer complaints and reported issues to senior management.
Evaluated, reconfigured and performed equipment maintenance to support operational goals.
Managed schedules, accepted time off requests and found coverage for shifts.
Documented receipts, employee hours and inventory movements.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Delegated tasks to employees and monitored activities and task completion.
Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
Assisted with performance reviews to identify areas of improvement.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Documented production levels, materials used and special incidents to keep management informed of daily activities.
Inspected incoming supplies to conform with materials specifications and quality standards.
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