Seeking a full-time position in the Hospitality industry to provide excellent customer service as a Guest Service Agent/ PBX Operator friendly service-oriented with  years of progressive employment in fast-paced settings. Ability to handle unlimited calls per day with a polite and helpful demeanor. Adept with coordinating complex calendars and schedules.
Friendly guest service professional offering 15 years of superior service in hospitality industry. Strong hospitality knowledge and drive for cultivating guest loyalty, with training in Microsoft Office (Word Excel, Outlook, PowerPoint.
Answered phone system, within (3) rings to inquiries and transferred calls
to correct departments and personnel.
Multi-tasking by answering Phones while putting in guest in-room dining
Monitor Security and Emergency monitors and contact various managers
and Departments when need arise.
Take and execute in-room dining orders in Software system correctly , read
back orders to guest, follow up with in- room dining to ensure guest meals
are delivered in time quoted and follow up with guest as to accuracy and
timing of their meals.
Up sell items appropriate to pairing of meals ordered and offer to have cold
Desert delivered after meal.
Explained details regarding property, including restaurants, pool area,
Restaurant @ bar, meeting room and ball rooms.
Collaborated with Front Desk, Doorman, Bellman and Concierge team
members to handle guest requirements from check-in through check-out
Assist guest with restaurant and tour option
Making notes, changes and guest request in in Opera (PMS)
Immediately contacted housekeeping staff as per guest special request and
Set up wake calls and follow up with guest to ensure calls are delivered at
Reported facility and room maintenance problems to appropriate personnel
for immediate remediation Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
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