ROUTE MANAGER (DC AND PRINCE GEORGES COUNTY TERRITORY)
Results-focused management professional offering 20 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Complex problem solving
Multi unit Operation Management
Time and resource Optimization
Route Manager (DC and Prince Georges County territory)01/2009 to CurrentWaste ManagementGaithersburg, MDGaithersburg MD 2009- present Manage and coach professional CDL Drivers for North Americas leading waste and recycle provider Route Manager (DC and Prince Georges County territory) 1. Review and resolve all issues pertaining to Safety, Efficiency, Customer Service, & Fleet 2. Manage labor and work flow while building an action plan that will align to budget 3. Prepare daily schedule 4. Complete reviews and implement personal improvement plans where necessary. 5. Perform observation behavioral assessment. 6. Develop and implement operational safety procedures. 7. Analyze routes to optimize efficiency. 8. Certified trainer/coach for market area.
Station Manager01/2003 to 01/2009DHL Worldwide ExpressRockville, MDRockville, MD 2003 -2009 The world's third largest shipping and packaging company. Managed and trained staff while implementing business plans designed to meet company objectives. Station Manager- (8 administrative employees, 70 drivers) 1 Achieved top rankings in the area and ranked in top 1/3 of the company. 1 Prepare and support business action plans for each employee to achieve business goals. 1 Develop & present training workshops for independent contractors to enhance customer service. 1 Ensure station is in compliance with all OSHA and FAA guidelines. 1 Conduct weekly operational audits and communicate all major findings to district manager and provide Action Plan Worksheets for compliance. 1 Interview-hire-train staff. 1 Develop and implement operational procedures for local station.
District Manager01/2001 to 01/2003ACEWashington, DCWashington, DC 2001-2003 Washington area's leading retail financial services organization - 1200 locations across 30 states. Ranked in the top 10% of District managers for profits over previous year. District Manager - (16 locations 35 employees) 1 Performed in a key leadership role that required expertise in the business areas of auditing- scheduling- training - recruiting - expense control and budgeting/ forecasting. 1 Reduced cash shortage by 20% -resulted in strongest profit & loss improvement in the region. 1 Developed and Implemented sales program for each location. 1 Controlled expenses while implementing strategies to enhance profitability for 16 locations. 1 Responsible for identifying developmental needs for each employee 1 Developed performance standards for the District. Kenneth C. Hagins 301-620-0441
Area Manager01/1997 to 01/2001Thrifty Car RentalAlexandria, VAAlexandria VA 1997-2001 Managed defined territory through personal visits to establish, maintain and strengthen relationships with service/General Managers in the automotive and insurance industry. Area Manager - (5 branch offices, 20 employees) 1 Developed new sales program to increase market share and revenue. 1 Increased market penetration by opening three new locations. 1 Initiated a program to strengthen employee morale and customer service. 2 Prepared and assisted in forecasting revenue. 2 Effectively recruited and trained management candidates. 2 Implemented collection procedure to improve branch profitability.
Branch Manager01/1990 to 01/1997Enterprise Car RentalGaithersburg, MD-Gaithersburg MD 1990-1997 Served as lead member of expansion team that opened upstate New York market. Managed daily operations of a $2 million annual business. Branch Manager - (5 employees) 1 Achieved highest employee survey quality index (ESQI) scores for Washington region. 1Fulfilled managerial responsibilities regarding employee training and assessment and improved service culture that reflected the customer's needs. 1 Identified competitive trends and practices and provided proactive marketing strategies. 1 Through assigned territory developed and implemented an effective sales call program. 1 Established new business relationship with key management from the automotive and insurance industry. 1 Monitored existing accounts for maximum performance. 1 Trained, interviewed and developed new employees.
S. Business AdministrationVirginia State UniversityPetersburg, VA, USB, S. Business Administration, - Virginia State University, Petersburg VA
High School DiplomaGonzaga College High SchoolWashington, DC, USHigh School Diploma, - Gonzaga College High School, Washington, DC
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Companies Worked For:
DHL Worldwide Express
Thrifty Car Rental
Enterprise Car Rental
Virginia State University
Gonzaga College High School
Job Titles Held:
Route Manager (DC and Prince Georges County territory)
S. Business Administration High School Diploma
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